changing premium account to students account

[SKINNYHIPPY]

HELP ! i have a spotify premium account but I've recently become a student.

I have an NUS card but how can I apply the student discount to my existing account ?

[Peter__]

@Jasekats in that case I would get in touch with support directly using the online contact form and they can troubleshoot this a little further with you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[Jasekats]

Sorry Peter but you haven't contacted me yet.. what should i do because i still can't use my NUS card to get the discount!!!

thanks

[Peter__]

@Jasekats - Did you reply directly to the automated email reply as mentioned above? 

Peter

[Jasekats]

They didn't send me an email.. can you send it again?

[Peter__]

@Jasekats - Just asked a member of the community staff to check this out for you, they can't see any contact form emails on your community account. 

Would you be able to get in touch again here making sure you use a working email address in the first box and then reply to the automated email as above? If you post your case number here too I can ask for that to be chased up for you. 

Peter

[Andytaylor]

I have activated my student activation bit, but when i go onto my account it still says my subscripton is 9.99 a month. 
when i go try activate it again and i click the uni button it just takes me straight to my account subscription saying it is still 9.99 a month. Do you know how i could fix this?

[user-removed]

Hello: If I understand how the Uni discount works. You first need to cancel if you currently have a permium service running, and wait until you are back to a free account. Resign back up to permium so you can then use your Uni discount now.

[Jerksfreak]

I am currently using a spotify premium account with 0,99€ for 3 months. Nice offer!

Because I am a student, I plan to change my suscription to spotify student with 5 bucks per month after the special offer that ends in march.

How do I do that

Thanks in advance

[MattSuda]

@Jerksfreak 

http://spotify.com/student

If you have trouble you can contact support:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.

[pedrohank]

Hi, after several attempts to try to get my NUS student discount I signed up for premium £9.99 thinking I could change it then. Now when I follow the instructions it just takes me back to my account home page. And on my payment history overview order ID12946176061075

 it says the price is £9.99 for three months. Whats going on and how can I change it to get my discount?

CHEERS! 

[MattSuda]

@pedrohank 

I suggest you contact support so they can take a look at your account and help you with this:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.

[danjimbob]

no it doesn't,

after i click on the "get premuim with NUS EXTRA it just takes me to my profile.

i have been through every setting on there and there is nothing to do with already having a student card..

[MattSuda]

@danjimbob 

I suggest you contact support so they can take a look at your account and help you with this:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.

[hewson5]

Im trying to chnage my premium account to a student account with my NUS extra card but when i click on the NUS discount button it just directs me to my accout options. i therefore cancelled my account to see if it would work but i just does the same, can anyone help?

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[MattSuda]

@hewson5 

I suggest you contact support so they can take a look at your account and help you with this:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.

[treymart38]

I already have a spotify account but I want to change it to a student discount. I need some help!

[MattSuda]

@treymart38 

You can swicth to the student discount by going to this page:

http://spotify.com/student

If you have trouble,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[Joseph94]

HEY! 

Spotify is going to charge me for the full £9.99.

I follow the NUS link on this page: https://www.spotify.com/uk/student/
And it sends me straight to my current profile without any option to input my NUS number etc. 

Is there anywhere I can go to amend this?

[MattSuda]

@Joseph94 

There is currently an issue with the student discount sign up.

You will need to contact support.

To contact suport, read this:
https://community.spotify.com/t5/Ongoing-Issues/Trouble-signing-up-for-Student-discount/idi-p/106993...

[Jeromeevanson]

I've had a premium account for two months now and now realised I can get student discount
I've been through the steps and no help. I tried logging out several times, cancelling my subscription. I don't know what else I can do