how do i cancel a recurring payment if i dont know log in details?

[rasseru]

Hey there,

My girlfriend signed up using my card and i am no longer with her.  i need to cancel my recurring payment, 

i cant log in as i cant get the details, and i cant cancel  this from my  bank.  and there is no contact number. 

how do i do this please?  i have tried a contact form.    

many thanks for any help

[MattSuda]

I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon.

If you have a case number from the contact form, please post it here. (8 digit number)

Thanks for your patience.

[rasseru]

02522337 was in my form receipt email.

Thanks Matt 🙂

[MattSuda]

You're welcome.

Hopefully someone will send you an email tomorrow. 

[Pricilla]

Hey @rasseru,

You should get an email from our support team very soon, keep an eye on your inbox. 

Let us know if there is anything else we can help with.

Thanks!

[dlpetry]

Why is the question not answered?

I am using Spotify Free and was charged $9.99 on my credit card. The phone number that appears on the credit card bill (646 837 5380) does not work. My 'receipts' page is not currently available. I suspect these charges have been going on for some time. I see no way to contact anyone from Spotify except to have someone on this queue forward my issue to the Support team...

Any help would be welcome!

[wcat]

My Chase credit card was also charged 9.99 on Feb 28.  I don't know how Spotify got my Chase CC number.  I will have to issue a dispute with CC company because there is no phone number to contact Spotify.

[MattSuda]

@dlpetry 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[MattSuda]

@wcat 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[dlpetry]

Thank you @MattSuda!

[MattSuda]

You're welcome