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Hey there,
My girlfriend signed up using my card and i am no longer with her. i need to cancel my recurring payment,
i cant log in as i cant get the details, and i cant cancel this from my bank. and there is no contact number.
how do i do this please? i have tried a contact form.
many thanks for any help
I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon.
If you have a case number from the contact form, please post it here. (8 digit number)
Thanks for your patience.
02522337 was in my form receipt email.
Thanks Matt 🙂
You're welcome.
Hopefully someone will send you an email tomorrow.
Hey @rasseru,
You should get an email from our support team very soon, keep an eye on your inbox.
Let us know if there is anything else we can help with.
Thanks!
Why is the question not answered?
I am using Spotify Free and was charged $9.99 on my credit card. The phone number that appears on the credit card bill (646 837 5380) does not work. My 'receipts' page is not currently available. I suspect these charges have been going on for some time. I see no way to contact anyone from Spotify except to have someone on this queue forward my issue to the Support team...
Any help would be welcome!
My Chase credit card was also charged 9.99 on Feb 28. I don't know how Spotify got my Chase CC number. I will have to issue a dispute with CC company because there is no phone number to contact Spotify.
I suggest you contact support so they can help you
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
You can also tweet to @SpotifyCares on Twitter for help.
I suggest you contact support so they can help you
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
You can also tweet to @SpotifyCares on Twitter for help.
Thank you @MattSuda!
You're welcome
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