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paid for music but can not download

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paid for music but can not download

I paid for music but can not download. How can I get my money back.

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Same problem for me, I paid for 10 downloads, the payment was accepted but I can' donwload the songs.

 

I can I do ? 

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i have just bought about 20 tracks and it hasnt come up on spotify, i hav looked on my email account and it seys that i have bought them but still they are not appearing and i cant dowmload anything on spotify. how do i fix this?

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It works now for me too!

The 20 downloads I purchased yesterday are now active and shown. 

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Ye, the same for me. I didnt try again, i could download the songs now

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Works for me to now.  Fair enough.  But no-one from customer care responded to my complaint when I emailed them, and that was 24 hours ago.  So that's poor service.  And, because of the problem I have purchased accidentally three times as many downloads as I intended.  That's giving me too much temptation, like leaving the fat kid alone in the cake shop.....Digital Gluttony here I come

 

Anyway I have been able to sucessfully convert some of the downloads into MP3's, so I am not as fed up as I was yesterday.  But would I use this service again?  Frankly no.  The fact that no-one responded to my original query, or anyone else's seemingly, tells me that this is a service with no support and inadequate customer care.  I got lucky this time and didn't lose out.  But that's what it was - lucky.  If the problem had not resolved itself, I would have been £30 worse off with no recourse.

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Xtra330 - You should be able to use your Download by clicking 'Get', next to a Spotify track. If it's still being difficult, it really is best if you use the contact form mentioned above.

Angryteacher - I'm sorry I missed this. May I politely remind you that Spotify is for personal use only. It's outlined in the terms and conditions.

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i have just bought about 20 tracks and it hasnt come up on spotify, i hav looked on my email account and it seys that i have bought them but still they are not appearing and i cant dowmload anything on spotify. how do i fix this?

Same here. I paid, received a "Payment accepted" message but my account is not credited and I can't download music.

 

Same problem here, very annoying, anyone has a solution?

same problem, i think i even bought 15 songs twice now...
But the text says that i have "0 downloads need 1".

This is so anoying!

same problem!

I have the same problem, I purchased 2 and afterwards (after getting receipt) it says i have 0 downloads to download track, please purchase new one.

 

 

And I couldn't find no commercial support for problem like this.

We are suppose to deal with this by our own ? How should we. This is not a open source software we can hack into.

 

And yes, me too, I think I paid several times the same item. Not smart.

 

 

I went to my inet-bank and i have bought 2 times.. This is not good.

 

This i get for trying to be legal, god **bleep**.

The one ****ed is always the one who pay. Always.

 

 

I’ve got the same problem here. I payed for 20 downloads now. Two times a 10 downloads pack for € 9,99.
But I have no downloads shown.

Is there any solution for this problem? 

not yet.. Anoying

Do I get my money back?

dont know yet..

yey lets be retarded and legal and accually PAY for 20 downloads, **bleep** you gimme back me money cuz i didnt recive any downloads

I have the same problem!!!!

 

I payed for 40 downloads, nothing happened and it still said "you have 0 downloads need 1" so I bought 40 again because I thought it didn't work the first time, but I still got the same message. I went into my bank account and the money has been paid twice, so I have paid for 80 songs but received 0.

 

 

yeah, this is so wrong! Someone from support have to do something about this!

I'm having the same problem, still no help?

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Same problem for me, I paid for 10 downloads, the payment was accepted but I can' donwload the songs.

 

I can I do ? 

And, apparently, nobody gives a s** to the forum at Spotify.

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