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I paid for music but can not download. How can I get my money back.
Solved! Go to Solution.
Same problem for me, I paid for 10 downloads, the payment was accepted but I can' donwload the songs.
I can I do ?
i have just bought about 20 tracks and it hasnt come up on spotify, i hav looked on my email account and it seys that i have bought them but still they are not appearing and i cant dowmload anything on spotify. how do i fix this?
It works now for me too!
The 20 downloads I purchased yesterday are now active and shown.
Ye, the same for me. I didnt try again, i could download the songs now
Works for me to now. Fair enough. But no-one from customer care responded to my complaint when I emailed them, and that was 24 hours ago. So that's poor service. And, because of the problem I have purchased accidentally three times as many downloads as I intended. That's giving me too much temptation, like leaving the fat kid alone in the cake shop.....Digital Gluttony here I come
Anyway I have been able to sucessfully convert some of the downloads into MP3's, so I am not as fed up as I was yesterday. But would I use this service again? Frankly no. The fact that no-one responded to my original query, or anyone else's seemingly, tells me that this is a service with no support and inadequate customer care. I got lucky this time and didn't lose out. But that's what it was - lucky. If the problem had not resolved itself, I would have been £30 worse off with no recourse.
Xtra330 - You should be able to use your Download by clicking 'Get', next to a Spotify track. If it's still being difficult, it really is best if you use the contact form mentioned above.
Angryteacher - I'm sorry I missed this. May I politely remind you that Spotify is for personal use only. It's outlined in the terms and conditions.
i have just bought about 20 tracks and it hasnt come up on spotify, i hav looked on my email account and it seys that i have bought them but still they are not appearing and i cant dowmload anything on spotify. how do i fix this?
Same here. I paid, received a "Payment accepted" message but my account is not credited and I can't download music.
Same problem here, very annoying, anyone has a solution?
same problem, i think i even bought 15 songs twice now...
But the text says that i have "0 downloads need 1".
This is so anoying!
same problem!
I have the same problem, I purchased 2 and afterwards (after getting receipt) it says i have 0 downloads to download track, please purchase new one.
And I couldn't find no commercial support for problem like this.
We are suppose to deal with this by our own ? How should we. This is not a open source software we can hack into.
And yes, me too, I think I paid several times the same item. Not smart.
I went to my inet-bank and i have bought 2 times.. This is not good.
This i get for trying to be legal, god **bleep**.
The one ****ed is always the one who pay. Always.
I’ve got the same problem here. I payed for 20 downloads now. Two times a 10 downloads pack for € 9,99.
But I have no downloads shown.
Is there any solution for this problem?
not yet.. Anoying
Do I get my money back?
dont know yet..
yey lets be retarded and legal and accually PAY for 20 downloads, **bleep** you gimme back me money cuz i didnt recive any downloads
I have the same problem!!!!
I payed for 40 downloads, nothing happened and it still said "you have 0 downloads need 1" so I bought 40 again because I thought it didn't work the first time, but I still got the same message. I went into my bank account and the money has been paid twice, so I have paid for 80 songs but received 0.
I'm having the same problem, still no help?
Same problem for me, I paid for 10 downloads, the payment was accepted but I can' donwload the songs.
I can I do ?
And, apparently, nobody gives a s** to the forum at Spotify.
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