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Music Lover
Posts: 2
Registered: ‎05-01-2014

premium code

I purchased spotify on 12-05-13 as a present for my son. The payment has gone through and I got a confirmation screen that the purchase was made, but we did not get a code to use to log in. I have completed the Spotify customer support contact form twice and they have not responded. How can I get them to send me the code???

Posts: 14,315
Registered: ‎06-04-2013

Re: premium code

Did you get an automated response to either of the contact forms? If so, please reply to one of those, even though it is from a no-reply address to push your case in front of one of the payment team.

 

If you didn't receive even an automated response, could you please submit this contact form instead and they should get in touch within 24 hours.

Joe
I don't work for Spotify, I'm just here for the beer music

Check out my collaborative audiobook playlist

Music Lover
Posts: 2
Registered: ‎05-01-2014

Re: premium code

Thanks, Joe. I will try both and hope that someone will get back to me.

Posts: 14,315
Registered: ‎06-04-2013

Re: premium code

Stick to one ot the other or they'll get their knickers in a twist! If you haven't heard back within 24 hours, please post the case number here and I'll chase it up :)

Joe
I don't work for Spotify, I'm just here for the beer music

Check out my collaborative audiobook playlist

Posts: 47,390
Kudos: 14,430
Solutions: 3,564
Registered: ‎03-07-2012
Community Mentor
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Protector of Newbs
Troubleshooter

Re: premium code

When you say you did not get a code to use to login, do you mean you did not receive a premium code at all? 

After the confirmation screen, you should have been given the option to either print or email the card, which option did you choose? 

Peter
Spotify Community Mentor and Troubleshooter

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