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Hey @jtroxell3957,
Can you clear cache and cookies? If that doesn't fix it, try using another browser.
Let me know how you get on!
Hey @jtroxell3957,
Spotify does not offer customer support over the phone but you can contact them through these channels:
Contact form: http://bit.ly/SpotifyCF
Facebook: http://bit.ly/SpotifyCaresFB
Twitter: http://bit.ly/SpotifyCaresTW
If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.
Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.
Hi @jtroxell3957. I can understand your frustrations on the matter, but unfortunately we cannot provide you with something that does not exist, and as we are not Spotify employees, we are not in a position to change this, either. The contact form @Maxim provided is your best bet moving forward. Upon filling it out you should receive an email from support that typically directs you back to these forums. Ignore that, and reply back directly to that email, even if it's a no-reply address. This should get you a reply from someone at support, typically within 24-48 hours. They will help resolve the issues preventing you from upgrading your subscription.
Alternatively, if you have one available, you can attempt upgrading through another means, like PayPal. Please let us know if you have any trouble getting a hold of support, and we'll do what we an to try and resolve the issue. Cheers!
Muchas veces es posible que se haya creado una cuenta duplicada con tu informacion de facebook. Si recibiste por email un recibo de pago, puedes buscar alli el nombre de usuario que debes usar para tener tu Premium.
Busca donde dice:
Nombre de usuario/ID: xxxxxxx
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