unable to change payment information

[firebird1]

I received a notice that my credit card did not go through payment processing because it had expired.  I logged into my account and when I try to update the payment information I get a message that something went wrong and I should try back again soon.  I have been getting this message every time I have attempted to update the last 3 hours.

[driveflanger]

Hi. Maybe you can try this if you still get that message: Try to remove your old payment method (the expired credit card) before adding the new credit card.

Otherwise you should visit https://support.spotify.com/us/contact-spotify-support/
to contact an specialized advisor.

[firebird1]

I would have tried that already but I am not able to enter the page to edit remove or add payment information.

[driveflanger]

Ok...uhmm Maybe it is something wrong with your navigator? have you tried with another one?.

Maybe if you could post a screenshot, we can figure out whats going on.

[firebird1]

I attached the screen shots of the info page and what happens when I click to change my info.

[sullyeoin]

Been having the same issue for a few days now, a fix would be nice

[firebird1]

Just to update everyone, I got my issues fixed ONLY by contacting spotify and having them cancel my account and then I was able to restart my premium service and enter in my new credit payment information.

There is a problem when a payment starts and is not completed in the system you are not allowed to modify your info to correct the problem.

[patpatpat]

have the same prob .... no access to payment instructions  

would like to change my payment instructions      

problem presist since a few day's

it is so annoying