08-03-2012 11:27 AM
I am having the same problem.
I synced playlists from my desktop to my HTC Thunderbolt. Some of the songs in the playlists are not available.
Spotify Mobile App says to add Local Files by making the playlist available offline. I did that.
Still can't play the song(s), even though the song physically resides on my desktop.
I'm glad I tried out the 30 day trial before purchasing the Premium service.
11-03-2012 12:06 AM - edited 11-03-2012 12:13 AM
I found that if I had starred any songs then I had trouble with offline mode - so try unstarring ALL starred songs and sync again and see what happens...Hope it helps...worked for me...Also I assume you synced all the playlists you wantedto listen to for offline mode?? I know this sounds DUMB but I didn't realize I had to manually sync and kept looking on cell app for a sync button but then thru forums found I had to open spotify on my puter AND my cell and sync was on puter NOT my phone - (left list look for device and click and then click sync button on puter)..had no clue since no real directions on HOW to sync if your new to this kind of thing....Thank goodness for forums !! lol...
11-03-2012 03:21 PM
I've read that set of instructions numerous times. And yet I still encounter the same problem.
I think you may want to adjust that page until your Spotify Application for Android is fixed. So far it has not come close to being marvelous.
11-03-2012 03:32 PM - edited 11-03-2012 03:32 PM
Brewtus - Think I discovered what the issue might have been here. You had a duplicate account, which your Facebook was connected to. I've deleted this now. When logging in, ensure that you are using your "mdemer" username on both devices. Hopefully, that should get your Android working correctly with Spotify.
Another thing you may want to do is ensure that the SD card is set up correctly -
1. Open Spotify in your mobile
2. Go to “More”, “Settings” and select “Clear saved data”
3. Press More and then Log Out
4. While at the login screen, press the hardware Menu key and select SD Location
5. Enter the path to a folder on the SD card
6. Finding the exact path to your SD card can be done with a file manager, and can differ between phones.
On the Samsung Galaxy S, for example, you should use: /mnt/sdcard/external_sd
Spotify will then store tracks in this folder:/mnt/sdcard/external_sd/Android/Data/com.sp
You may need to resync any offline playlists you have after following these steps, however.
11-03-2012 05:58 PM - edited 11-03-2012 05:59 PM
I am still experiencing the same problems after trying your latest recommendation.
First I uninstalled Spotify and restarted my phone.
I downloaded Spotify again and logged in as mdemer
I cleared saved data
Using Astro on my phone (HTC Thunderbolt) I went to /mnt/sdcard/Android/data/
I was able to find the com.spotify.android.ui folder
At the login screen I set SD location to /mnt/sdcard
Then on my computer, I de-starred all of my songs.
Deleted my current playlists
Re-created the same playlists
I right clicked each playlist and chose Available Offline
Still the same results -- some songs that physically reside on my hard drive are not being copied to my phone.
20-12-2012 03:32 PM
I have had this same issue ever since I signed up for Spotify. I am a premium user, and there seems to be no whyme or reason to the problem. I have taken a song that did not play, removed it from the playlist, then re-added it and it will play. However, this is not a viable solution for all of the tracks that refuse to play as there are many.
Please let me know if there are any logs I can gather and send that may help figure this out, it's getting severly annoying.
04-01-2013 04:42 PM
Nice, two weeks without so much as a peep from support. this is a real issue being experienced by paying customers....guess you would rather I pay Rhapsody?
Please respond ASAP.
25-01-2013 04:56 AM
This is the main reason why I just stayed with Free Account. All the music plays on my computer, but when I go to my phone, lets' say, "Hip Hop" playlist, there are some tracks bolded in black and some plain grey. Those grey ones I cannot play on my phone but yes on my computer.
|Hello! Please take one minute to answer three very short questions about your support experience today.|
|Take me there||No thanks (hide)|
|Hi folks. We're aware that ... . We're investigating!|
To stay updated please come in here.
|Would you like to help QA test Connect? If so, please log in or register.|
Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.