Can't Sync Local Files

[JunkPegasus]

Hey Spotify-Community,

I know I'm not the first with this problem but every solution that helped the other people didn't worked for me.

My Device: Moto G 2nd Generation, Spotify Version 1.7.0.830

I tried to sync some local files but it didn't work.

Now some would say: "Maybe you're smartphone and your PC are not in the same network." They are. I can control the music played on my PC with my smartphone.

I tried to restart my PC/ Router/ Smartphone. Uninstalled Spotify on both devices and did a clean install. None of that worked.

Please help me!

Thanks in advance!

Thomas

[Daniel · Accepted solution]

Hi there, do you see your phone on the left-hand side of the desktop app?

Sync uses a different protocol to the Connect functionality, this can sometimes get blocked by the Windows firewall. Please ensure you allow incoming/outgoing connections to the Spotify desktop app in Windows Firewall (as well as any others you may have installed).

[JunkPegasus]

You're right. I can't see it. I'll try it.

[JunkPegasus]

Phone is also connected via USB.

Firewall is no problem.

Still dosen't work.

Anything else?

[JunkPegasus]

Ok it worked! I was too stupid for my Firewall.

Thanks.

[Daniel]

No problem at all. You wouldn't think to check that ordinarily and that's what these forums are for. If you ever need help, always feel free to ask.