HELP! Frustrated! Synced songs wont play?!

[ksinn87]

Hi all.  I have been searching for a solution for this problem for days.  Recently, seemingly for no reason, my Spotify has stopped playing synced music.  When I mark a playlist available for offline, it goes through the downloading process, the green synced symbol appears next to all the tracks and the playlist, but when I try to play offline, it will not play.  The pause button comes up as if it is playing, but the track slider doesn't move and no audio is played.  If I go online the songs play, but they are definitely streaming and not playing from a local file.

I have tried reinstalling and installing Spotify multiple times and have completely factory reset my phone, as well as formatted my memory card.  I have been a premium member for >4 years and have never had any issues like this.  I will definitely be canceling if I can't get this fixed, offline syncing is the whole reason I pay!

If It matters, I have a GS5 running Android Version 5.0.

Please help!!!!

[dwilliams84]

I am having the exact same problem on the same phone......Please help.....

[SpaceMonkey7]

Same problem here - offline music wont play - I have an Ipod - Gen 4 - one guy at Best Buy said it might be an out-dated software issue.

IS THERE A WORK-AROUND??!  CAN ANYONE HELP WITH A JUST A RESPONSE?! THANKS!!!

[Daniel]

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@SpaceMonkey7 wrote:

Same problem here - offline music wont play - I have an Ipod - Gen 4 - one guy at Best Buy said it might be an out-dated software issue.

IS THERE A WORK-AROUND??!  CAN ANYONE HELP WITH A JUST A RESPONSE?! THANKS!!!

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I suggest you post in the iOS forums as they are more accostomed to issues/fixes for Apple related products.

https://community.spotify.com/t5/Help-iOS-iPhone-iPad/bd-p/spotifyiOS