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Music Lover
Posts: 2
Registered: ‎26-02-2013
Accepted Solution

HTC Desire C, Android 4.0.3 - App won't start

Hi,

 

I'm using Android Ice Cream Sandwich 4.0.3 on my HTC phone.

 

I've had spotify on it working fine for a couple of months but recently I sent it off to get the screen fixed. They obviously wiped all the data and apps and stuff which I knew they would but when I re-installed spotify through the Play Store I found a problem with it. It didn't come up to log in, and straight away it cam up as a white screen with just 'spotify' at the top but nothing else.

 

I've followed the instructions on the troubleshooting page for android but that did nothing. I've uninstalled and reinstalled about 10 times, switching the phone off in between each time and taking the battery out. It's exactly the same every time.

 

Personally getting really annoyed and thinking about cancelling my subscription if this isn't sorted soon, haha I'm not wasting my money on something that doesn't work lol!

Posts: 4,592
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Registered: ‎10-04-2012
Android Authority
OSX Expert

Re: HTC Desire C, Android 4.0.3 - App won't start

Hi, I believe this error occurs when you don't have an SD Card inserted but your device can have an SD card :)

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Moderator
Moderator
Posts: 4,987
Registered: ‎19-01-2012

Re: HTC Desire C, Android 4.0.3 - App won't start

RebeccaDJ - Liam's right, if you could try adding an SD card, it should get it running.
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Music Lover
Posts: 2
Registered: ‎26-02-2013

Re: HTC Desire C, Android 4.0.3 - App won't start

Aww great guys thanks for your help! :D

Posts: 4,592
Kudos: 1,839
Solutions: 462
Registered: ‎10-04-2012
Android Authority
OSX Expert

Re: HTC Desire C, Android 4.0.3 - App won't start

No worries :-)
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Gig Goer
Posts: 3
Registered: ‎19-02-2014

Re: HTC Desire C, Android 4.0.3 - App won't start

I have tried multiple times to download Spotify Free to my Galaxy S4. When trying to play a song, I get the first note then nothing. Same for the next song and the next. I've rebooted, uninstalled, reinstalled, shut down....help!
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Registered: ‎03-07-2012
Community Mentor
Ideas Guardian
Protector of Newbs
Troubleshooter

Re: HTC Desire C, Android 4.0.3 - App won't start

@Meach5 - Does the track continue to play in Spotify but with no sound or does playback actually stop?

Peter
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Gig Goer
Posts: 3
Registered: ‎19-02-2014

Re: HTC Desire C, Android 4.0.3 - App won't start

Track continues to play. I get no sound. 

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Re: HTC Desire C, Android 4.0.3 - App won't start

Do you have any audio effects or equalizers running? What happens if you disable gapless playback and crossfade in the settings as well as changing the streaming quality?

Peter
Spotify Community Mentor and Troubleshooter

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Gig Goer
Posts: 3
Registered: ‎19-02-2014

Re: HTC Desire C, Android 4.0.3 - App won't start

Yes, I had Equalizer for Android downloaded. Uninstalled  it and it now works great! Thank you very much !!

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