Help - Android

The Spotify Community
Reply
Concert VIP
Posts: 7
Registered: ‎2012-07-13
Accepted Solution

No matter what I do, my playlists WON'T DOWNLOAD!

Hi! I have this annoying problem with my Spotify. It wont let me download my playlists? I have reinstalled it several times, cancel the download again and again, tried the beta version, removed other playlists that might have effected it, removed songs, removed memory from the phone, tried friends networks, banging the phone to the ground, screaming at it and it still doesn't work. I feel really ripped of because I'm not getting what I'm suppose to from the app. And i know that there is something wrong with the app becuase it doesn't work no matter what I do. What should I do to FIX THIS?! Spotify sucks chimp d*ck right know.

 

And please Spotify staff, please don't act surprised with these kind of problems. I'm not the only one.

Solution!
Accepted by topic author SamuelG
‎2015-08-28 12:16 AM
Concert VIP
Posts: 7
Registered: ‎2012-07-13

Re: No matter what I do, my playlists WON'T DOWNLOAD!

I got it working! 2 factory resets and a clean SD card did the trick. The first time i did a factory reset it didn't work. The second time, i choose to erease all of my data on my SD card at the same time. That is what you have to do. If you want to keep everything, do a backup before. Ok,

1. Backup everything you want to keep.

2. Do a factory reset and erease/clean you SD card at the same time.

3. Download Spotify first thing when your phone is fully working again. Don't download any other apps while you are downloading your playlists just incase.

4. Download/sync all your playlists.

5. Put everything back again if you want your files which you made a backup of.

 

This worked for me, doesn't mean it will work for all of you. But it should! Sounds hard, but since it seems like Spotify wont release a fixing update this is what you have to do.

Peace!

View solution in original post

Solution!
Accepted by Loki_iWom (Gig Goer)
‎2015-08-28 12:16 AM
Posts: 3,450
Kudos: 2,809
Solutions: 278
Registered: ‎2013-11-12
Android Authority
Troubleshooter
Congratulations, you're now officially a Spotify Community Rock Star!
The community wouldn't be the same without your support and dedication.
One thousand kudos. That's a ton!
You help people before they know they need it. 200 Solutions renders us speechless, just ..
You must be helping a lot of people.

Re: No matter what I do, my playlists WON'T DOWNLOAD!

True, I like your theory... Now if only I could get a salary from Spotify :-)

 

Right, so that's the issue. Spotify free doesn't allow offline listening. Please see the thread Subscription Comparison Chart for a comparison of the different subscription levels Spotify offer.

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
Don't have Dropbox? Sign up here
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Ideas I'm supporting: Integration of Spotify and BMW Connected Drive - Android - Spotify Connect - Multiple Speakers/Devices - Automatically filter offline playlists when offline

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
[UNOFFICIAL][GUIDE] How to disable Spotify Connect
Spotify Android Version History
Spotify Support Contact Form

View solution in original post


All Replies
Spotify Legend
Posts: 3,649
Registered: ‎2012-01-19

Re: No matter what I do, my playlists WON'T DOWNLOAD!

Hello.

 

Are you trying to sync over 3G or Wi-Fi? Are you trying to sync tracks from your computer or directly onto the device?

-----
Airhorn Enthusiast
Music Fan
Posts: 1
Registered: ‎2012-07-13

Re: No matter what I do, my playlists WON'T DOWNLOAD!

That's right!

You are NOT the only one.
I'm getting very frustrated..
Music Lover
Posts: 2
Registered: ‎2012-07-16

Re: No matter what I do, my playlists WON'T DOWNLOAD!

Same problem here, worked fine until about a month ago. It's really infuriating.
Concert Regular
Posts: 5
Registered: ‎2012-07-15

Re: No matter what I do, my playlists WON'T DOWNLOAD!

same here. i will not pay my hard earned money for some **uh-oh**ty service. This is getting ridiculiuos

Concert VIP
Posts: 7
Registered: ‎2012-07-13

Re: No matter what I do, my playlists WON'T DOWNLOAD!

BOTH! 3G, Wi-Fi, computer, phone. I'm really dissappointed on your new version, but I think you can fix it! Well i hope so. Old spotify was much better, even had Local tracks. This new version only have the looks, otherwise it's ridiculous and money wasting. I would really appreciate if you made a new update which fixes all of these bugs. Thanks!

 

- HTC Desire HD

Concert Regular
Posts: 5
Registered: ‎2012-07-18

Re: No matter what I do, my playlists WON'T DOWNLOAD!

I'm having the same problem. I had a problem with my offline mode, but now that's fixed. But when I go to a playlist I want to download to my phone, the download never starts. I've tried it w/ or w/o 2g/3g option on, same result.
Music Lover
Posts: 2
Registered: ‎2012-07-18

Re: No matter what I do, my playlists WON'T DOWNLOAD!

I'm having the same problem suddenly! I upgraded to Jelly Bean and now I can't download in Spotify.
Spotify Legend
Posts: 3,649
Registered: ‎2012-01-19

Re: No matter what I do, my playlists WON'T DOWNLOAD!

Hello.

 

I'd recommend a clean installation first of all - every step will need to be completed to make sure it's a fresh version of Spotify. 

 

1. In your phone, go to "Settings" » "Applications"» "Manage applications"
2. Choose Spotify
3. Press 'Clear Data' to erase the cache
4. Press Uninstall to remove the app
5. Restart your phone
6. Install Spotify once again through Google Play, or by visiting m.spotify.com in your device's web browser

 

The version you should be installing should be version number 0.5.1.15. 

 

In order to sync playlists, browse to the playlist you wish to sync, tap on it, and then select the Available Offline option at the top. 

-----
Airhorn Enthusiast
Concert VIP
Posts: 7
Registered: ‎2012-07-13

Re: No matter what I do, my playlists WON'T DOWNLOAD!

Still not working, something is really wrong. I may have to switch to another music app til you fix a new update. Which i hope is soon because as you may have noticed, i'm not the only one with this problem och other kind of problems with your latest release.

Announcements

Beta Test Spotify Desktop
Would you like to beta test Spotify Desktop?

If so, please log in or register.

More

Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.