Help - Android

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Festival Fanatic
Posts: 9
Registered: ‎27-04-2013
Accepted Solution

Songs not playing

After disappointment playing local files on my desktop, I tried the Android app. Got Premium, started the app, hit play - and nothing.

 

Playlists are shown, Spotify brings up the media window with song title etc. but no music. Relogged, still no music. Reinstalled, no music. Headphones, speakers, switched device off and on, triple checked that sound actually works (it does) and the volume was up (it was). I'm on Wifi, Spotify can download songs, and appears to be streaming. It just isn't playing.

 

That's two out of three features not working (local desktop files and mobile streaming). Tell me why I should keep using this?

 

Samsung Galaxy Nexus

Android 4.2.2

Spotify 0.5.13.63

Posts: 14,315
Registered: ‎06-04-2013
Troubleshooter

Re: Songs not playing

Just trying to understand..........

 

Your subcription page shows active Premium sub?

 

The play bar moves when you play a track even though you hear no sound or the play bar doesn'y move either?

Joe
I don't work for Spotify, I'm just here for the beer music

Check out my collaborative audiobook playlist

Festival Fanatic
Posts: 9
Registered: ‎27-04-2013

Re: Songs not playing

Yep, active Premium subscription. The play bar moves, but no sound at all. Sound effects in the menus work (button clicks etc), though.

Posts: 14,315
Registered: ‎06-04-2013
Troubleshooter

Re: Songs not playing

If you get the same whether streaming or playing local files then I can only suggest deleting the cache, uninstalling and reinstalling. Maybe someone has a better idea.

Joe
I don't work for Spotify, I'm just here for the beer music

Check out my collaborative audiobook playlist

Festival Fanatic
Posts: 9
Registered: ‎27-04-2013

Re: Songs not playing

Reinstalled, this time explicitly deleting the cache and saved data. Still no luck. I can download songs, Playbar progresses, but I get no sound at all. (Again, sound in menu and everywhere else works fine)

Posts: 14,315
Registered: ‎06-04-2013
Troubleshooter

Re: Songs not playing

Sorry you're still having trouble. Hopefully one of the more knowledgable guys will pick this up shortly.

Joe
I don't work for Spotify, I'm just here for the beer music

Check out my collaborative audiobook playlist

Posts: 47,390
Kudos: 14,255
Solutions: 3,564
Registered: ‎03-07-2012
Community Mentor
Ideas Guardian
Protector of Newbs
Troubleshooter

Re: Songs not playing

Can you try fully rebooting your device? (Taking the battery out if possible)

If not try the steps in this post to reboot your device. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Festival Fanatic
Posts: 9
Registered: ‎27-04-2013

Re: Songs not playing

A full reboot worked. A bit strange, but works. :)

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