Spotify Android app crashing, update long overdue

[Rankhar]

Just sent this to Spotify, if I get a response I will share it here. If you are having problems with the Android app as well, and are surprised/annoyed by the lack of information from Spotify, please reply and make yourself heard. The more people complain, the better the chances of Spotify taking notice.

Dear sir/madam,

I recently wrote to you about problems I am having with the Spotify Android app. I am using a Google Nexus S phone, running Ice Cream Sandwich (4.0.3). I have been using the app on this phone for more than a year without problems. However, about two months ago, putting the app in online mode started making the app crash within a few seconds. Quickly putting it in offline mode would stop it from crashing, but because of this problem, it was no longer possible to sync new music onto my phone. I am not using any cache-cleaning apps or other such apps.

One of your employees advised me to reset my password. I did this, and also re-installed the app. It worked for a short while, but now I am having the same problems again.

I love Spotify, but this is getting a bit annoying. I pay 120 euros a year for Spotify, and its core business is providing an app for Android, iOS, and PC. Surely it should be on the top of your list to fix these issues as soon as possible? Many of my friends have Spotify on their Android phone, and many of them are having the same problems...

Many people on forums are complaining, but Spotify has so far not provided any useful information on the issue, apart from saying that we should try resetting our password. That is rather bad service for something you pay 10 euros a month for.

I now have three questions, that I hope you can answer:
- the Spotify employee that helped me told me that the Google Nexus S is not officially supported. How is this possible, as this model is one of the Google flagship phones, released by Google itself? Surely, this should be one of THE main phones on which your Android app should run?
- the Spotify app has not been updated in a very long time. Do you have an estimation of when we can expect an update?
- if you are working on an update, why do you not let your users know, so that the many people who are having problems with the app at least have something to look forward to? A simple blog message about what is going on would put many people's mind at ease, and save you from losing your paying customers.

Kind regards,

[janlanestedt]

I do exactly what you describe, but it seems that when i ask m.spotify.com/Mobile to download Spotify my phone (Galaxy S2) starts up Play and I install fron there and the result is just the same as the one i deleted; it crashes within seconds. 

[licenced]

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@janlanestedt wrote:

I do exactly what you describe, but it seems that when i ask m.spotify.com/Mobile to download Spotify my phone (Galaxy S2) starts up Play and I install fron there and the result is just the same as the one i deleted; it crashes within seconds. 

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Hi there. Not sure which post you are replying too, but try deleting the /Android/data/com.spotify.mobile.android.ui directory from the SD card. This will remove all your synced playlists, but it works for me every time.

[janlanestedt]

Ok, thanks, but how do I delete the /Android/data/com.spotify.mobile.android.ui directory from the SD card?

[licenced]

Use a file explorer on the phone or plug your phone into your PC with USB and mount the drive to do it through Windows Explorer (presumably something similar on Mac/Linux if that's your flavour)

[Richard · Accepted solution]

Hey everyone,

We're pleased to say that a Preview version of the new Android app is available at http://www.spotify.com/download/previews/

Give it a go and let us know what you think of it.

[Rankhar]

Cheers Richard, finally, and from what I can see so far, it looks great, and works. 

For those who need more installation instructions, go here

[eothred]

I have used the new version for about a week now and I am happy to say that I have not had any problems with it. Thanks!

[Sandyballz]

I had exactly the same problem, but it is fixt now.

Thank you!

[daw]

Same here. I am paying full monthly fee. This must be fixed. For me it started after upgrading android to 4.0.3.

[licenced]

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@daw wrote:
Same here. I am paying full monthly fee. This must be fixed. For me it started after upgrading android to 4.0.3.

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Probably fixed for you if you install the preview release mentioned above: http://www.spotify.com/download/previews/

[Mitch1]

fix it **bleep** it or I will cancel my membership

[licenced]

@Mitch1 have you tried the preview app? What error are you getting exactly? http://www.spotify.com/download/previews/

[Patahl]

Well, there you just lost another premium member. Will NOT be paying for a service that not only isn't working, but also staff just don't bother to try and comment upon. Calming paying customers and paying them some sort of F.U.C.K.I.N.G  courtesy.

So god **bleep** lame... Buy and thanks for nothing.

[Richard]

We've just released the full version of the Android app to the Play Store. 

For the full details see our announcement here: http://community.spotify.com/t5/Spotify-Announcements/Slicker-faster-better-the-new-Android-app-is-h...

[Syfa]

constantly crashing - loading errors - sync issues and this is the NEW app?? Is this a problem which is being addressed or am I special?

[licenced]

I hope you're not disappointed to learn that you are not special ... at least when it comes to Spotify

[mannp]

Hehe, definately not special, join the prestigious club!

Well it would be funny if we weren't paying for the premium service!

[fhrn71]

Hi, I'm new to spotify. Wants to try it. On PC it works fine in Windows 7 and firefox browser. But the spotify app on my Android 4.0 HTC Desire C phone it doesn't anything except chrashing. Really hope they will improve the app to make it at least stable.

[Celtika]

I am also having the same problem 😕 crashes not 10 seconds after signing it...

[daw · Accepted solution]

I resolved it by upgrading to a later version. It works perfect now.

http://community.spotify.com/t5/Spotify-Announcements/Slicker-faster-better-the-new-Android-app-is-h...