Help - Android

Music Lover
Posts: 6
Registered: ‎15-02-2012

Subscription cancelled

Well, that's my subscription cancelled!


If it aint working, I aint paying.


Shame because I've been a paying user since the early days, but while users are still paying, there doesn't seem to be any motivation to improve the service.


Vote with your wallets guys, they'll get things sorted or lose users. There are other services out there doing the same thing for the same price...

All Replies
Posts: 12
Registered: ‎13-04-2012

Re: Subscription cancelled

What other similar services do you recommend?

Community Legend
Posts: 7,464
Registered: ‎06-02-2012

Re: Subscription cancelled

You can try Deezer.

Spotify Premium for music listening, user since April 2009. 100M cable modem and 1M mobile network.
Gig Goer
Posts: 3
Registered: ‎11-05-2012

Re: Subscription cancelled


I cancelled yesterday as well.


Moving to Napster or Deezer.


I assume there is no way to export me playlists form Spotify to Napster/ Deezer ... right?

Festival Fanatic
Posts: 8
Registered: ‎16-05-2012

Re: Subscription cancelled

Did the same yesterday. Im on windows phone and that is even worse than the android version (hard to belive, i know..)

Music Fan
Posts: 1
Registered: ‎03-02-2015

Re: Subscription cancelled

HELP!  I cancelled my subscription online last month, and was just charged yesterday for another month. I just went on and cancelled again. I don't see a link here where I can speak to anyone in person. How can I get my subscription cancelled so I am no longer charged for something I am not using?

Multiple Award Winner
Posts: 14,628
Registered: ‎14-02-2012

Re: Subscription cancelled



I suggest you contact support so they can help you


If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.


Support usually replies within 24-48 hours.

Matt Suda   Community Rock Star

♫ Music keeps my heart beating ♫

Music Fan
Posts: 1
Registered: ‎26-02-2015

Re: Subscription cancelled

How do you cancel ? I'm trying so hard and the website just keeps giving me the run around
Posts: 3,055
Kudos: 2,201
Solutions: 258
Registered: ‎12-11-2013
Android Authority
Congratulations, you're now officially a Spotify Community Rock Star!
The community wouldn't be the same without your support and dedication.
One thousand kudos. That's a ton!
You must be helping a lot of people.
You're a regular badge collector; keep going!

Re: Subscription cancelled

KayMarie27 wrote:
How do you cancel ? I'm trying so hard and the website just keeps giving me the run around

Please see the article here: How to cancel your Premium subscription

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
Don't have Dropbox? Sign up here
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Ideas I'm supporting: Google Chromecast Support - Support Google Cast for Audio - Spotify Connect - Multiple Speakers/Devices - Automatically filter offline playlists when offline & Allow crossfade with Connect

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
[UNOFFICIAL][GUIDE] How to disable Spotify Connect
Spotify Android Version History
Spotify Support Contact Form
Music Fan
Posts: 1
Registered: ‎27-06-2015

Re: Subscription cancelled

I'm in the same boat. No easy way to contact anyone directly.


Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.