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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27868 Views
  • 59 replies
  • 23 likes
  • 27868 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870417 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870417 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24747 Views
  • 3 replies
  • 0 likes
  • 24747 Views
  • 3 replies
  • 0 likes

Solved!! java.lang.RuntimeException: Unable to start activity ComponentInfo{com.spotify.music/com.spotify.log

PlanPremiumCountryMexicoDeviceSamsung Galaxy S20+Operating SystemAndroid My Question or IssueSpofity crashes even after a clean resintall.1-23 21:20:04.299 W/ActivityManager( 961): Slow operation: 53ms so far, now at startProcess: starting to update ...

  • Casual Listener
  • Plan Premium Country Mexico Device Samsung Galaxy S20+ Operating System Android   My Question or Issue Spofity crashes even after a clean resintall. 1-23 21:20:04.299 W/ActivityMana...
  • rodohale
  • Casual Listener
  • 696 Views
  • 1 replies
  • 0 likes
  • 696 Views
  • 1 replies
  • 0 likes

Spotify Keeps Crashing When Connected to Bluetooth Headphones

PlanPremiumCountryCanadaDevice(Samsung Galaxy 21)Operating System(Android 13) My Question or IssueMy Spotify recently stated crashing as soon as I open it when connected to my headphones. It only happens when connected to my headphones, not all Bluet...

  • Newbie
  • Plan Premium Country Canada Device (Samsung Galaxy 21) Operating System (Android 13)   My Question or Issue My Spotify recently stated crashing as soon as I open it when connected to m...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify app while driving automatically switches to other device(desktop PC).

PlanPremiumDeviceSamsung S20 FE 5GOperating SystemWindows 10My Question or IssueWhile driving in my car listening to Spotify, connected to car stereo device through blutooth, at some random point it switches to wanting to play on my desktop pc at hom...

  • Casual Listener
  • Plan Premium Device Samsung S20 FE 5G Operating System Windows 10 My Question or Issue While driving in my car listening to Spotify, connected to car stereo device through blutooth, at some ra...
  • AlejaR
  • Moderator
  • 213 Views
  • 2 replies
  • 1 likes
  • 213 Views
  • 2 replies
  • 1 likes

Stop spotify from automatically playing when earbuds connect

I use earbuds on my phone & laptop for work but when I connect them Spotify automatically starts playing random music. How do I stop this from happening?

  • Visitor
  • I use earbuds on my phone & laptop for work but when I connect them Spotify automatically starts playing random music. How do I stop this from happening?
  • Jose_M
  • Spotify Star
  • 318 Views
  • 1 replies
  • 1 likes
  • 318 Views
  • 1 replies
  • 1 likes

How do I stop Spotify playing automatically as soon as my phone connects to a Bluetooth device?

PlanPremiumCountryUKDeviceSamsung Galaxy S22Operating SystemAndroid 13 My Question or IssueAs soon as I get into my car and turn the engine on, my phone finds the stereo, opens Spotify and plays whatever I was last listening to. I need Bluetooth to c...

  • Visitor
  • Plan Premium Country UK Device Samsung Galaxy S22 Operating System Android 13   My Question or Issue As soon as I get into my car and turn the engine on, my phone finds the stereo, ope...
  • Jose_M
  • Spotify Star
  • 665 Views
  • 1 replies
  • 0 likes
  • 665 Views
  • 1 replies
  • 0 likes

Songs are only playing half way through then switching to the next song

I start listening to a song, it only plays half of the song then switches to the next song on the list

  • Visitor
  • I start listening to a song, it only plays half of the song then switches to the next song on the list
  • Jose_M
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

my backing tracks play on my computer but they are greyed out and wont play on my android phone. say

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuebacking tracks play on computer but are greyed out on my new phone and dont play. says i need...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue backing...
  • Jose_M
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution The same ad constantly repeats at the time on my phone

It's been almost one year since i'm still stuck in this loophole with the same ads, i first experienced it in March and these are Lotus's ads, i experienced it again some months later with UTP and HLB Connect, and now even worse... when i logged into...

lotus ads.png utp ads.png just hlb connect it.png photo_2023-01-08_13-24-13.jpg
  • Casual Listener
  • It's been almost one year since i'm still stuck in this loophole with the same ads, i first experienced it in March and these are Lotus's ads, i experienced it again some months later with UTP and HL...
  • Alex
  • Spotify Legend
  • 561 Views
  • 5 replies
  • 0 likes
  • Android 13
    android bug
    audio advertisements
  • 561 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unable to Spotify Connect to Sonos after a couple of times successfully connecting

PlanPremiumCountryThe NetherlandsDeviceSony Xperia XZ2 Compact H8324Operating SystemAndroid 10My Question or Issue:Spotify app version 8.8.2.434. Unable to Spotify Connect to Sonos after a couple of times successfully connecting to my Sonos Move or B...

  • Newbie
  • Plan Premium Country The Netherlands Device Sony Xperia XZ2 Compact H8324 Operating System Android 10 My Question or Issue: Spotify app version 8.8.2.434. Unable to Spotify Connect to Sono...
  • Joan
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't sort songs by date added

PlanPremiumCountryTurkeyDeviceHuawei P30 liteOperating SystemAndroid 10 My Question or IssueI do not see any option at all to sort by date added in the android app.On PC in a browser (chrome, vivaldi) if i click on "date added" column, nothing happen...

  • Casual Listener
  • Plan Premium Country Turkey Device Huawei P30 lite Operating System Android 10   My Question or Issue I do not see any option at all to sort by date added in the android app. On PC in...
  • mcgoo222
  • Visitor
  • 1814 Views
  • 3 replies
  • 0 likes
  • 1814 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution App bug on Chromecast 4 HD

Hi Spotify Team, There was a bug of Spotify app on Chromecast 4 HD. Please check the image: https://i.imgur.com/ec3Wqzt.jpg . The app view seemed to be larger than the screen size of TV, which let me neither browse content nor click any button.I trie...

  • Newbie
  • Hi Spotify Team, There was a bug of Spotify app on Chromecast 4 HD. Please check the image: https://i.imgur.com/ec3Wqzt.jpg . The app view seemed to be larger than the screen size of TV, which le...
  • OlafNow
  • Casual Listener
  • 349 Views
  • 3 replies
  • 1 likes
  • 349 Views
  • 3 replies
  • 1 likes

Solved!! [Android] Run Spotify in Background Alert

Hello,I run Spotify on my Galaxy S10 (Android). Every few days I get an alert saying I have not allowed Spotify to run in the background. If I tap on the alert, it goes to the Spotify App settings, but I cannot find anything related to background act...

  • Casual Listener
  • Hello, I run Spotify on my Galaxy S10 (Android). Every few days I get an alert saying I have not allowed Spotify to run in the background. If I tap on the alert, it goes to the Spotify App settings,...
  • adrowl
  • Casual Listener
  • 13323 Views
  • 2 replies
  • 1 likes
  • Android
  • 13323 Views
  • 2 replies
  • 1 likes

Superuser Contribution Sleep Timer Disappeared - Android

PlanPremiumCountryNew ZealandDeviceHuawei Mate 20 ProOperating SystemAndroid Version 9 / EMUI 9 My Question or IssueThe sleep timer has disappeared? It was definitely available (I always use it), now after re-installing Spotify it is gone. It's like ...

  • Visitor
  • Plan Premium Country New Zealand Device Huawei Mate 20 Pro Operating System Android Version 9 / EMUI 9   My Question or Issue The sleep timer has disappeared? It was definitely availab...
  • Eni
  • Moderator
  • 26135 Views
  • 22 replies
  • 5 likes
  • 26135 Views
  • 22 replies
  • 5 likes

Superuser Contribution How can i get the best sound quality for a LM-G850 12

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OscarDC
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Last year podcasts set to 1970

Plan Premium Country Sweden Device Samsung S22 Operating System Android 13 My Question or Issue When at the front page, I filter out program and podcasts, any last year episodes are set to have been published "dd month. 1970" when it should be 2022. ...

  • Newbie
  •   Plan   Premium   Country   Sweden   Device   Samsung S22   Operating System   Android 13        My Question or Issue ...
  • Eni
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify not working on a particular wifi network

When I connect to a particular WiFi network, the Spotify App says that there is no internet connection, even tho I am able to browse other apps and websites without any issues.

  • Newbie
  • When I connect to a particular WiFi network, the Spotify App says that there is no internet connection, even tho I am able to browse other apps and websites without any issues.
  • OscarDC
  • Moderator
  • 534 Views
  • 2 replies
  • 0 likes
  • 534 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playback restricted

PlanFreeCountryUSA DevicePixel 6Operating SystemAndroid 13 My Question or IssueI am unable to play songs in the Spotify app on my phone. I can navigate around the app, but when I press the play button, nothing happens. Spotify plays find on my laptop...

  • Visitor
  • Plan Free Country USA   Device Pixel 6 Operating System Android 13   My Question or Issue I am unable to play songs in the Spotify app on my phone. I can navigate around the app,...
  • fantoniomoura
  • Regular
  • 501 Views
  • 2 replies
  • 0 likes
  • 501 Views
  • 2 replies
  • 0 likes

Filters

HiIm using an android phone Huawei 9 lite . I have a premium subscription and am trying download some music to my phone .In the past i have done this succesfully ,however it ofter dissapears from my phone , and i also get a message saying " I have fi...

  • Casual Listener
  • Hi Im using an android phone Huawei 9 lite . I have a premium subscription and am trying download some music to my phone .In the past i have done this succesfully  ,however it ofter dissap...
  • fantoniomoura
  • Regular
  • 3574 Views
  • 3 replies
  • 0 likes
  • 3574 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android] Long Pressing on the Spotify App Icon

Plan: PremiumCountry: CHDevice: Galaxy Note 20 Ultra + latest firmwareOperating System: AndroidMy Question or IssueWhen long pressing on the Spotify application shortcut under Android, a menu unrolls presenting the following options: Where can I defi...

SmartSelect_20230116_173834_Nova7.jpg
  • Newbie
  • Plan: Premium Country: CH Device: Galaxy Note 20 Ultra + latest firmware Operating System: Android My Question or Issue When long pressing on the Spotify application shortcut under And...
  • MihailY
  • Moderator
  • 291 Views
  • 1 replies
  • 0 likes
  • Android
    automation
    Long Press
    Samsung
  • 291 Views
  • 1 replies
  • 0 likes