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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27332 Views
  • 59 replies
  • 23 likes
  • 27332 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870184 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870184 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24692 Views
  • 3 replies
  • 0 likes
  • 24692 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Android crashed after phone reboot

After the last update, every time I reboot the phone Spotify crashes. The only solution is to reinstall the app, but again, if I reboot, it will crash over and over again

  • Casual Listener
  • After the last update, every time I reboot the phone Spotify crashes. The only solution is to reinstall the app, but again, if I reboot, it will crash over and over again
  • Lyubka
  • Moderator
  • 1289 Views
  • 3 replies
  • 1 likes
  • 1289 Views
  • 3 replies
  • 1 likes

Superuser Contribution No ability to stop songs coming up in daily playlists

The title is pretty self explanatory, you can't stop songs from coming up in daily mixes. While I do understand that there is a "hide this song" feature on mobile to prevent a particular song coming up, it still does come up in the playlist (and some...

  • Music Fan
  • The title is pretty self explanatory, you can't stop songs from coming up in daily mixes. While I do understand that there is a "hide this song" feature on mobile to prevent a particular song coming ...
  • Vasil
  • Moderator
  • 1201 Views
  • 7 replies
  • 3 likes
  • hide
    Hide this song
    reccomendations
    Remove song
  • 1201 Views
  • 7 replies
  • 3 likes

Superuser Contribution Does Spotify support 360 audio?

I'm using Samsung Galaxy Buds2 most of the time that I listen to Spotify and they just got updated to support Samsung 360 audio via Dolby Atmos. Does Spotify support 360 audio? I'm on android and mobile.

  • Casual Listener
  • I'm using Samsung Galaxy Buds2 most of the time that I listen to Spotify and they just got updated to support Samsung 360 audio via Dolby Atmos. Does Spotify support 360 audio? I'm on android and mob...
  • Lyubka
  • Moderator
  • 19414 Views
  • 4 replies
  • 8 likes
  • 19414 Views
  • 4 replies
  • 8 likes

Solved!!Superuser Contribution No Internet connection on working wireless

Android 9, Samsung Galaxy S+, Spotify Premium, U.S.A.I see this is an ongoing issue marked "NOT RIGHT NOW."I keep getting the "No Internet Connection" message on your Android app, but usually only when I'm on wireless. This has been ongoing. To solve...

  • Regular
  • Android 9, Samsung Galaxy S+, Spotify Premium, U.S.A. I see this is an ongoing issue marked "NOT RIGHT NOW." I keep getting the "No Internet Connection" message on your Android app, but usually onl...
  • Darc420
  • Casual Listener
  • 1897 Views
  • 17 replies
  • 2 likes
  • 1897 Views
  • 17 replies
  • 2 likes

Superuser Contribution Google nest hub song timer stuck

PlanPremiumCountryUKDeviceGoogle Nest HubOperating SystemSoftware Version - 35.34.10.374969784OS Version - 1.20210119.2.1390060Cast firmware - 1.52.260996 My Question or IssueWhen using spotify on the hub, the song timer gets stuck as the time for th...

  • Casual Listener
  • Plan Premium Country UK Device Google Nest Hub Operating System Software Version - 35.34.10.374969784 OS Version - 1.20210119.2.1390060 Cast firmware - 1.52.260996   My Question or Is...
  • Ayushbaheti
  • Visitor
  • 1339 Views
  • 11 replies
  • 3 likes
  • 1339 Views
  • 11 replies
  • 3 likes

Superuser Contribution Android app. Not updating playing song.

Mobile is Broken. Is not showing currently playing song. Is instead showing first song played when opened app. Cannot fix without force stopping. This is happening on 3 different, recently updated phones so it's not me. Very frustrating.I really want...

  • Visitor
  • Mobile is Broken. Is not showing currently playing song. Is instead showing first song played when opened app. Cannot fix without force stopping. This is happening on 3 different, recently updated ph...
  • Lyubka
  • Moderator
  • 7429 Views
  • 44 replies
  • 19 likes
  • Android App
    not
  • 7429 Views
  • 44 replies
  • 19 likes

Superuser Contribution Spotify app stops playing when screen off

Android phone, has all updatesThe app closes when I turn my screen off (plays for a few second before stopping).I've seen the other discussions on this topic and tried the solutions (disabling battery optimization, allowing background activity, unins...

  • Casual Listener
  • Android phone, has all updates The app closes when I turn my screen off (plays for a few second before stopping). I've seen the other discussions on this topic and tried the solutions (disabling ba...
  • Lyubka
  • Moderator
  • 278 Views
  • 3 replies
  • 0 likes
  • 278 Views
  • 3 replies
  • 0 likes

Superuser Contribution Keep widget permanently on lock screen

PlanPremiumCountryUSDevice(Samsung Galaxy A10e)Operating System(Android 9.0) My Question or IssueIs it possible to have the widget permanently on the lock screen? If I pause my music for a while it would be nice to press play again without having to ...

  • Visitor
  • Plan Premium Country US Device (Samsung Galaxy A10e) Operating System (Android 9.0)   My Question or Issue Is it possible to have the widget permanently on the lock screen?  If I ...
  • Mattiiiiiii123
  • Newbie
  • 3101 Views
  • 3 replies
  • 0 likes
  • 3101 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cannot login from mobile with neither email nor username, tried all methods but none of them work

Plan: FreeCountry: IndiaDevice: Moto g40 FusionOperating System: Android Oreo This problem has been troubling me since last year when Spotify started showing that I was "offline" even though I was connected to the internet. I uninstalled and reinstal...

  • Regular
  • Plan: Free Country: India Device: Moto g40 Fusion Operating System: Android Oreo   This problem has been troubling me since last year when Spotify started showing t...
  • MihailY
  • Moderator
  • 1249 Views
  • 9 replies
  • 1 likes
  • 1249 Views
  • 9 replies
  • 1 likes

Superuser Contribution Shuffle getting stuck on 20-30 songs

Premium DeviceSamsung Galaxy S9Operating SystemAndroid 10 My Question or IssueI have a playlist with over 8 000 songs on it, and I play it on shuffle. Last week I noticed, that the shuffle got stuck repeating the same 20-30 songs in a slightly differ...

  • Casual Listener
  • Premium   Device Samsung Galaxy S9 Operating System Android 10   My Question or Issue I have a playlist with over 8 000 songs on it, and I play it on shuffle. Last week I noticed, t...
  • AlejaR
  • Moderator
  • 2252 Views
  • 7 replies
  • 1 likes
  • 2252 Views
  • 7 replies
  • 1 likes

Solved!! Uninstalled Spotify but now the App can no longer be found in the Play Store

Hi all, I just uninstalled Spotify and now I can no longer install from the Play Store because the app is no longer there.PlanPremiumCountryItalyDeviceXiaomi 9TOperating SystemMIUI Global 12.1.1 My Question or IssueI am getting two error messages (se...

  • Casual Listener
  • Hi all, I just uninstalled Spotify and now I can no longer install from the Play Store because the app is no longer there. Plan Premium Country Italy Device Xiaomi 9T Operating System MIUI ...
  • Jose_M
  • Spotify Star
  • 290 Views
  • 3 replies
  • 0 likes
  • 290 Views
  • 3 replies
  • 0 likes

Album tracks not appearing

Hello, I have a recent problem when trying to view albums (playlists are ok). If I select an album to view the tracks from my library or from search, no tracks appear and the screen remains blank and black. This does not happen on my PC only on my an...

  • Visitor
  • Hello, I have a recent problem when trying to view albums (playlists are ok). If I select an album to view the tracks from my library or from search, no tracks appear and the screen remains blank and...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Superuser Contribution How do I replace the songs I accidentally remove from my liked songs? HELP!

I accidentally removed a few songs from my like songs section in my library and I REALLY want them restored, but I can't figure out how.

  • Visitor
  • I accidentally removed a few songs from my like songs section in my library and I REALLY want them restored, but I can't figure out how.
  • Dian
  • Spotify Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution [ANDROID] No Internet connection problem in app since i travelled to Egypt

Hi,The app was working perfectly in Italy, but since i travelled to Egypt for Work it always appears "No internet connection" when i try to play online music.The desktop application, instead is working perfectly, same network it has been used for bot...

  • Visitor
  • Hi, The app was working perfectly in Italy, but since i travelled to Egypt for Work it always appears "No internet connection" when i try to play online music. The desktop application, instead is w...
  • Alex
  • Spotify Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 devices, 2 different playlists

PlanPremiumCountryUnited Kingdom DeviceOppo Find X2 ProOperating SystemAndroid My Question or IssueI am just trying to find out if this is possible and how. My scenario is as follows: I would like to listen to my own music while at work. My wife woul...

  • Newbie
  • Plan Premium Country United Kingdom  Device Oppo Find X2 Pro Operating System Android   My Question or Issue I am just trying to find out if this is possible and how. My scenario ...
  • Dian
  • Spotify Legend
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sleep playlist cannot be deleted

Premium play, UK, Galaxy A51, Android None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Sys...

  • Visitor
  • Premium play, UK, Galaxy A51, Android None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Devi...
  • MihailY
  • Moderator
  • 625 Views
  • 3 replies
  • 0 likes
  • 625 Views
  • 3 replies
  • 0 likes

Superuser Contribution All playlists are gone after clean reinstall

PlanPremiumCountryCanadaDeviceLG Velvet Operating SystemAndroid, do not know what version My Question or IssueAfter a full reinstall of Spotify (which I had to do for a whole other issue with local files being greyed out for no reason), I ended up wi...

  • Casual Listener
  •   Plan Premium Country Canada Device LG Velvet  Operating System Android, do not know what version   My Question or Issue After a full reinstall of Spotify (which I had to d...
  • AlejaR
  • Moderator
  • 183 Views
  • 2 replies
  • 0 likes
  • 183 Views
  • 2 replies
  • 0 likes

Superuser Contribution Android app crashing after clicking 'hide this song'

Clicking hide this songs crashed app after last update PlanPremiumCountry DeviceAndroid galaxy s10Operating SystemAndroid 12 My Question or Issue

  • Casual Listener
  • Clicking hide this songs crashed app after last update  Plan Premium Country   Device Android galaxy s10 Operating System Android 12   My Question or Issue  
  • AlejaR
  • Moderator
  • 167 Views
  • 3 replies
  • 0 likes
  • 167 Views
  • 3 replies
  • 0 likes

Superuser Contribution you're offline check your connection and try again

PlanFreeCountryMoved to Korea couple weeks agoDeviceGalaxy s8 Operating SystemAndroid OreoMy Question or IssueOk so I just restarted my phone cuz it was being stupid and now the spotify is not letting me to login...It's keep saying you're offline che...

  • Visitor
  • Plan Free Country Moved to Korea couple weeks ago Device Galaxy s8  Operating System Android Oreo My Question or Issue Ok so I just restarted my phone cuz it was being stupid and n...
  • AlejaR
  • Moderator
  • 2064 Views
  • 3 replies
  • 0 likes
  • 2064 Views
  • 3 replies
  • 0 likes