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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27906 Views
  • 59 replies
  • 23 likes
  • 27906 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870433 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870433 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24752 Views
  • 3 replies
  • 0 likes
  • 24752 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlists deleted after A10 software update

PlanPremiumCountryItaly DeviceSamsung A10Operating SystemAndroid A105FNXXS8CVH1 My Question or IssueSince doing an update on my phone on 1 October, I have been unable to use Spotify on my phone depsite uninstalling & re-installing several times . I h...

  • Visitor
  • Plan Premium Country Italy   Device Samsung A10 Operating System Android A105FNXXS8CVH1    My Question or Issue Since doing an update on my phone on 1 October, I have been u...
  • Eni
  • Moderator
  • 251 Views
  • 1 replies
  • 1 likes
  • 251 Views
  • 1 replies
  • 1 likes

Superuser Contribution Status bar not showing only in one mode

PlanPremiumCountryFranceDevicePixel 6Operating SystemAndroid 13 IssueMy status bar is not showing but only in one mode, when the notification is on the standard notification panel of my system. Here there is couple of screenshots to understand what i...

  • Casual Listener
  • Plan Premium Country France Device Pixel 6 Operating System Android 13   Issue My status bar is not showing but only in one mode, when the notification is on the standard notification ...
  • AlejaR
  • Moderator
  • 244 Views
  • 5 replies
  • 0 likes
  • 244 Views
  • 5 replies
  • 0 likes

Superuser Contribution No access to music on Spotify

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy A10Operating SystemAndroid My Question or IssueI have a family premium account. All of the sudden, I am unable to access my playlists nor can I access new music on Spotify. The notice I get is to chec...

  • Newbie
  • Plan Premium Country Netherlands Device Samsung Galaxy A10 Operating System Android    My Question or Issue I have a family premium account. All of the sudden, I am unable to acce...
  • Alex
  • Spotify Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Solved!! Spotify not working on android phone

PlanPremiumCountryBELGIUMDeviceXiaomi Mi A3Operating SystemAndroid 11 My Question or Issue. From one day to the next i could no longer play any music on my android phone. No downloaded playlists, no favourites, nothing. Public Playlist are all 'empty...

  • Casual Listener
  • ...hone. No downloaded playlists, no favourites, nothing. Public Playlist are all 'empty'.   'Something went wrong, try again', 'check internet connection',... All other apps are working fine. &n...
  • boomer58
  • Visitor
  • 5730 Views
  • 4 replies
  • 1 likes
  • 5730 Views
  • 4 replies
  • 1 likes

Superuser Contribution Podcast changes after 3 hours

PlanPremiumCountry UK DeviceSamsung S22Operating System My Question or Issue We like listening to a 12 hour podcast overnight like sleep sounds. It has to last the whole time we are sleeping. We have tried two different podcasts both of which change ...

  • Newbie
  • Plan Premium Country UK   Device Samsung S22 Operating System     My Question or Issue   We like listening to a 12 hour podcast overnight like sleep sounds. It has to l...
  • Lyubka
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify android app not working properly doesn't load any content or plays any song

Hi, My Spotify android app is not working. When I open the app the Home page shows all the recommendations, playlists and artist thumbnails but when I tap on it the content inside never loads only black screen is present. When I search for a song and...

  • Regular
  • Hi, My Spotify android app is not working. When I open the app the Home page shows all the recommendations, playlists and artist thumbnails but when I tap on it  the content inside never loads o...
  • Oopsie_tunes
  • Newbie
  • 3028 Views
  • 11 replies
  • 0 likes
  • 3028 Views
  • 11 replies
  • 0 likes

Superuser Contribution Extremely low download speed for offline music

PlanPremiumCountryGreeceDeviceMeizu M6 NoteOperating SystemFlyme 7.1, Android 7.1.2 My Question or IssueTracks I have chosen for offline music, download in extremely low speeds. In other words and for reasons I'm not aware of, Spotify refuses to use ...

  • Visitor
  • Plan Premium Country Greece Device Meizu M6 Note Operating System Flyme 7.1, Android 7.1.2   My Question or Issue Tracks I have chosen for offline music, download in extremely low spee...
  • Eyalci
  • Visitor
  • 1711 Views
  • 5 replies
  • 0 likes
  • 1711 Views
  • 5 replies
  • 0 likes

Superuser Contribution Scroll Bar Gone (again)

PlanPremiumCountryUnited StatesDevicePixel 6 ProOperating SystemAndroid 13 My Question or Issue This was briefly fixed in a previous update but it suddenly broke again. I don't know if I am in the minority but I have "small" playlists for specific mo...

  • Newbie
  • Plan Premium Country United States Device Pixel 6 Pro Operating System Android 13   My Question or Issue   This was briefly fixed in a previous update but it suddenly broke again....
  • OscarDC
  • Moderator
  • 1045 Views
  • 1 replies
  • 1 likes
  • 1045 Views
  • 1 replies
  • 1 likes

Superuser Contribution Trying to start a playlist from the beginning on phone

I need some help here. I'm listening to a playlist and accidentally skip a good song in the beginning and I try to get it back but I can't. I don't know what to do and I need help.

  • Visitor
  • I need some help here. I'm listening to a playlist and accidentally skip a good song in the beginning and I try to get it back but I can't. I don't know what to do and I need help. 
  • Eni
  • Moderator
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth Autoplay in car

PlanPremiumCountryUkDevice(S21Operating SystemAndroid latest version My Question or Issue Have latest version of spotify on phone and Samsung galaxy 3 smartwatch. When start car, spotify will automatically start playing when connected to Bluetooth (w...

  • Casual Listener
  •   Plan Premium Country Uk Device (S21 Operating System Android latest version    My Question or Issue   Have latest version of spotify on phone and Samsung galaxy 3 sm...
  • simonadamson
  • Newbie
  • 5564 Views
  • 2 replies
  • 1 likes
  • 5564 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution [Android] Local files randomly turn unplayable eventhough still downloaded

PlanPremium (Family)CountryGermany DeviceHTC One A9sOperating SystemAndroid 6.0 (Marshmallow) My Question or IssueAfter synchronising songs from a desktop device over the same WiFi network some of the local songs have randomly been greyed out. They s...

  • Music Fan
  • Plan Premium (Family) Country Germany   Device HTC One A9s Operating System Android 6.0 (Marshmallow)   My Question or Issue After synchronising songs from a desktop device over ...
  • Dian
  • Spotify Legend
  • 5622 Views
  • 13 replies
  • 5 likes
  • Android 6.0
    Local files for Spotify Mobile
    local files unplayable
  • 5622 Views
  • 13 replies
  • 5 likes

Solved!!Superuser Contribution Nest Hub Max Music Playback GUI issue

PlanPremiumCountryUnited KingdomDeviceGoogle Nest Hub MaxOperating SystemCast Firmware: 1.56.276689 My Question or IssueWhen asking google to play spotify music, the hub correctly plays the song. The GUI however appears to be broken. The timeline sli...

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  • Casual Listener
  • Plan Premium Country United Kingdom Device Google Nest Hub Max Operating System Cast Firmware: 1.56.276689   My Question or Issue When asking google to play spotify music, the hub corr...
  • Stephendub
  • Visitor
  • 1781 Views
  • 17 replies
  • 1 likes
  • google
    gui
    music playback
    Nest Hub Max
  • 1781 Views
  • 17 replies
  • 1 likes

Solved!!Superuser Contribution Take advantage of Spotify Connect offline.

PlanPremiumCountryFranceDevice(Xiaomi Redmi Note 11/TicWatch E3)Operating System(MIUI 13.0.12/Wear OS 2.26) My Question or IssueHello,I would like to use my watch as a "Spotify remote" on my phone. Be able to like music, adjust the sound, etc... but ...

  • Casual Listener
  • Plan Premium Country France Device (Xiaomi Redmi Note 11/TicWatch E3) Operating System (MIUI 13.0.12/Wear OS 2.26)   My Question or Issue Hello, I would like to use my watch as a "Spo...
  • PtitBeurreTV
  • Casual Listener
  • 348 Views
  • 2 replies
  • 0 likes
  • Wear OS
  • 348 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to play a song with just a click

PlanPremiumCountryBrazilDeviceMoto G8 PowerOperating SystemAndroid 11 My Question or IssueAs of tonight, for some reason, songs just won't play if I click on it. It appears to be random. When I try to click a song on an album, some songs will play an...

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  • Gig Goer
  •   Plan Premium Country Brazil Device Moto G8 Power Operating System Android 11   My Question or Issue As of tonight, for some reason, songs just won't play if I click on it. It a...
  • OscarDC
  • Moderator
  • 229 Views
  • 3 replies
  • 0 likes
  • 229 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify stops playing

Spotify stops playing when lock screen turns on after about 10 seconds. Resumes playing when phone screen is unlocked. PlanPremiumCountryUSADeviceSamsung Galaxy S8+Operating SystemAndroid My Question or Issue

  • Casual Listener
  • Spotify stops playing when lock screen turns on after about 10 seconds. Resumes playing when phone screen is unlocked.  Plan Premium Country USA Device Samsung Galaxy S8+ Operating System...
  • OscarDC
  • Moderator
  • 30992 Views
  • 13 replies
  • 0 likes
  • 30992 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution Sound Keeps Cutting in and out.

PlanPremium with Free HuluCountryUSADeviceGoogle Pixel 3a XLOperating SystemAndroid 11 My Question or IssueThis has been going on for a few months. Whenever I'm listening to the android app of Spotify, there have been many moments where the sound wil...

  • Casual Listener
  • Plan Premium with Free Hulu Country USA Device Google Pixel 3a XL Operating System Android 11   My Question or Issue This has been going on for a few months.  Whenever I'm listeni...
  • AlejaR
  • Moderator
  • 32840 Views
  • 17 replies
  • 6 likes
  • audio
    cut out
    Podcasts
    sound
  • 32840 Views
  • 17 replies
  • 6 likes

Superuser Contribution Widget animations don't work properly.

PlanPremiumCountryItalyDevicesSamsung Galaxy Note 10+, Samsung Galaxy S7 EdgeOperating SystemAndroid 12 (One UI 4.0), Android 12 (pixel style custom rom) My Question or IssueSpotify Widgets on Android have severe inconsistencies in their animations.A...

  • Casual Listener
  • Plan Premium Country Italy Devices Samsung Galaxy Note 10+, Samsung Galaxy S7 Edge Operating System Android 12 (One UI 4.0), Android 12 (pixel style custom rom)   My Question or Issue ...
  • Alex_Silviu
  • Visitor
  • 1156 Views
  • 2 replies
  • 0 likes
  • 1156 Views
  • 2 replies
  • 0 likes

Superuser Contribution player in notification area does not close

The player in the notification area does not close after I close the app.I use a Xiaomi Redmi Note 11

  • Casual Listener
  • The player in the notification area does not close after I close the app. I use a Xiaomi Redmi Note 11
  • MihailY
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast episodes wont play [Android TV]

PlanPremium Country Norway DeviceAndroid TVPhillips TPM19E Operating SystemAndroid 9 My Question or Issue When viewing all episodes of a podcast, ok button on TV remote does nothing, i.e the selected track wont play.This is not a problem if I go to s...

  • Visitor
  •   Plan Premium   Country  Norway      Device Android TV Phillips TPM19E   Operating System Android 9    My Question or Issue   When ...
  • MihailY
  • Moderator
  • 202 Views
  • 2 replies
  • 1 likes
  • 202 Views
  • 2 replies
  • 1 likes

Superuser Contribution Add to list doesn't work

Today "Add to list doesn't work". It says it does but it doesn't add the item.App for Android, last version checked.

  • Casual Listener
  • Today "Add to list doesn't work". It says it does but it doesn't add the item. App for Android, last version checked. 
  • Vasil
  • Moderator
  • 195 Views
  • 2 replies
  • 0 likes
  • 195 Views
  • 2 replies
  • 0 likes