Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27662 Views
  • 59 replies
  • 23 likes
  • 27662 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870358 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870358 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24734 Views
  • 3 replies
  • 0 likes
  • 24734 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify streaming songs into download list on cellular data - Data Theft

My user story is pretty much: As a user, I want to play spotify in my car and only play my downloaded songs so I don't user my cellular data. I add songs via wifi and download to a playlist on my android phone. That's it. That's ALL I want from Spoti...

  • Casual Listener
  • My user story is pretty much:   As a user, I want to play spotify in my car and only play my downloaded songs so I don't user my cellular data.   I add songs via wifi and download to a ...
  • Mihail
  • Spotify Legend
  • 466 Views
  • 1 replies
  • 0 likes
  • data theft
    data usage
    no permission
    streaming
  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android TV] I can't log in on Android TV client for weeks, Connect isn't working either

PlanPremium Family account ownerCountryThailandDeviceNvidia Shield TV 2017Operating SystemAndroid TV 9.0 My Question or IssueI can't log in on Android TV client for several days. Nothing works: when pairing by phone code screen reloads without code, ...

  • Casual Listener
  • Plan Premium Family account owner Country Thailand Device Nvidia Shield TV 2017 Operating System Android TV 9.0   My Question or Issue I can't log in on Android TV client for several ...
  • Jeremy
  • Spotify Legend
  • 729 Views
  • 3 replies
  • 0 likes
  • 729 Views
  • 3 replies
  • 0 likes

Superuser Contribution Duo playlist is not really working

PlanDuoCountryDKDeviceAndroid phones and Windows My Question or IssueMy wife and I have the Spotify Duo plan, so we could get this Duo Mix playlist, that is supposed to be a mix of both our songs (great for road trips). Unfortunately it doesn't reall...

  • Regular
  • Plan Duo Country DK Device Android phones and Windows   My Question or Issue My wife and I have the Spotify Duo plan, so we could get this Duo Mix playlist, that is supposed to be a mix ...
  • AngelikaM
  • Newbie
  • 7079 Views
  • 10 replies
  • 11 likes
  • 7079 Views
  • 10 replies
  • 11 likes

Affichage lecture en cours

Bonjour, J'utilise l'application sous Android. J'ai un problème avec l'affichage de la lecture en cours qui reste bloqué sur un morceau et ne bouge plus du tout. Impossible de l'actualiser même en changeant de musique. De plus, à cause de cela, l'app...

  • Visitor
  • Bonjour,  J'utilise l'application sous Android.  J'ai un problème avec l'affichage de la lecture en cours qui reste bloqué sur un morceau et ne bouge plus du tout. Impossible de l'actuali...
  • remy-basse
  • Newbie
  • 1787 Views
  • 2 replies
  • 3 likes
  • Social & Random
  • 1787 Views
  • 2 replies
  • 3 likes

App working worse than before since update (not to mention the new horrible UI).

What happened to Spotify in the last few months? I really enjoyed using Spoitfy for years. I loved the intuitive, simple handling and the black design was very smooth. Then came the update that forced the mobile app onto desktop users and everything ...

  • Roadie
  • What happened to Spotify in the last few months? I really enjoyed using Spoitfy for years. I loved the intuitive, simple handling and the black design was very smooth. Then came the update that force...
  • 445 Views
  • 0 replies
  • 2 likes
  • App & Features
  • 445 Views
  • 0 replies
  • 2 likes

Superuser Contribution [Android][Other] 3 Ads After Every 1 Song Bug

I have suddenly started getting 2-3 ads (30 seconds each) after every single song I listen to! That's right, after EACH song I'm getting ads. This is definitely a bug as it used to be usually at least more than 1 song that you can listen to before be...

  • Newbie
  • I have suddenly started getting 2-3 ads (30 seconds each) after every single song I listen to! That's right, after EACH song I'm getting ads. This is definitely a bug as it used to be usually at leas...
  • Alex
  • Spotify Legend
  • 1903 Views
  • 2 replies
  • 10 likes
  • Android
    Other
  • 1903 Views
  • 2 replies
  • 10 likes

Superuser Contribution Problème de son

Le son baisse quand la bass embarque dans la chanson et le son monte et descend c'est quoi le problème....

  • Newbie
  • Le son baisse quand la bass embarque dans la chanson et le son monte et descend c'est quoi le problème....  
  • Novy
  • Moderator
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with encrypted SD Card

Samsung Galaxy S7 32GB / Android 7.0 / latest security updates Hello!I 'm using very often the option to download songs. Spotifi is configured to save data on SD Card. At first it worked well. Some weeks ago I decided to encrypt my SD Card in my Sams...

  • Newbie
  • Samsung Galaxy S7 32GB / Android 7.0 / latest security updates   Hello! I 'm using very often the option to download songs. Spotifi is configured to save data on SD Card. At first i...
  • Eni
  • Moderator
  • 1513 Views
  • 6 replies
  • 4 likes
  • 1513 Views
  • 6 replies
  • 4 likes

Header "#" in app

Is it possible to show the "#" column in the playlists in the app (like in the desktop version)? This would help a lot - especially when playing audiobooks - to find the position of the last heard chapter again. Peter.

  • Newbie
  • Is it possible to show the "#" column in the playlists in the app (like in the desktop version)? This would help a lot - especially when playing audiobooks - to find the position of the last heard ch...
  • MateusM
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 326 Views
  • 1 replies
  • 0 likes

How to disable downloads?

Hi there. How do I disable downloads on Android? I don't want to use my devices storage for all my Playlist. Bonus question: is it possible to select individual Playlists which should be downloaded?

  • Regular
  • Hi there.   How do I disable downloads on Android? I don't want to use my devices storage for all my Playlist.   Bonus question: is it possible to select individual Playlists which shou...
  • MateusM
  • Spotify Star
  • 2238 Views
  • 1 replies
  • 0 likes
  • 2238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play Podcasts Offline. Everything else works.

PlanPremiumCountryGermanyDeviceGalaxy S20Operating SystemAndroid Podcasts are not playing Offline. Everything else works normally. Literally only happens to Podcasts. When i click on a Podcast it just loads forever. As soon as i go back Online it wor...

  • Visitor
  • Plan Premium Country Germany Device Galaxy S20 Operating System Android   Podcasts are not playing Offline. Everything else works normally. Literally only happens to Podcasts. When i cl...
  • Alex
  • Spotify Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution the music doesn't stop when calls come in

PlanPremiumDeviceSamsung Galaxy A51Operating System Android My Question or Issuethe music doesn't stop when calls come in, When the cell phone is in vibrator mode and a call comes in, the music does not stop and it's annoying because I miss calls

  • Newbie
  • Plan Premium Device Samsung Galaxy A51 Operating System  Android    My Question or Issue the music doesn't stop when calls come in, When the cell phone is in vibrator mode...
  • Mihail
  • Spotify Legend
  • 1153 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1153 Views
  • 1 replies
  • 0 likes

Superuser Contribution La aplicacion se cierra cada vez que entro a cualquier cancion

PlanPremiumCountryArgentinaDeviceHuawei RIO-L03Operating SystemAndroid 5.1My Question or IssueCada vez que entro a una cancion (ya sea guardada en mis likes o una completamente nueva), la aplicacion se cierra sola. Solamente no se cierra si uso la ve...

  • Visitor
  • Plan Premium Country Argentina Device Huawei RIO-L03 Operating System Android 5.1 My Question or Issue Cada vez que entro a una cancion (ya sea guardada en mis likes o una completamente nuev...
  • Mihail
  • Spotify Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution Layout broken and navigation bar color issue in Android P

PlanPremiumCountryFranceDeviceSony Xperia XZ2 Dual H8296Operating SystemAndroid 9.0 My Question or Issue1. First issue, the app layout can not fit the full screen after I changed "Display size" to "Small" as is shown in the attachment.2. The color of...

  • Newbie
  • Plan Premium Country France Device Sony Xperia XZ2 Dual H8296 Operating System Android 9.0   My Question or Issue 1. First issue, the app layout can not fit the full screen after I cha...
  • Eni
  • Moderator
  • 1090 Views
  • 6 replies
  • 0 likes
  • 1090 Views
  • 6 replies
  • 0 likes

Solved!! Artist following not working

Hi All,I know there's plenty of topics on this but mine's kind of unique. When I click follow on an artist page, as soon as i leave the page and go back the artist is unfollowed. They don't show up in my following list either, and even artists that a...

  • Newbie
  • Hi All, I know there's plenty of topics on this but mine's kind of unique. When I click follow on an artist page, as soon as i leave the page and go back the artist is unfollowed. They don't show up...
  • idehm0lotvoonnd
  • Casual Listener
  • 3448 Views
  • 11 replies
  • 1 likes
  • 3448 Views
  • 11 replies
  • 1 likes

Superuser Contribution Yes album artwork

Is it possible to remove the horrific 'DELUXE EDITION' banners from Yes album covers?Yes albums are renowed for their amazing Roger Dean artwork, and yet they have this yellow border declaring the albums to be 'Deluxe Edition' and totally defacing th...

  • Visitor
  • Is it possible to remove the horrific 'DELUXE EDITION' banners from Yes album covers? Yes albums are renowed for their amazing Roger Dean artwork, and yet they have this yellow border declaring th...
  • Eni
  • Moderator
  • 587 Views
  • 1 replies
  • 0 likes
  • 587 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Other] Can't log in. Says "You are currently set to offline"

I set Spotify to offline mode, and I accidentally got logged out. Now when I'm trying to log back in, I get an error message saying, "You are currently set to offline," and there are two options; one is "connect" while the other is "cancel." I presse...

  • Visitor
  • I set Spotify to offline mode, and I accidentally got logged out. Now when I'm trying to log back in, I get an error message saying, "You are currently set to offline," and there are two options; one...
  • Eni
  • Moderator
  • 460 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 460 Views
  • 1 replies
  • 0 likes

Superuser Contribution playlists not opening up

PlanPremiumCountry DeviceSamsung Galaxy 8, My Question or Issuephone will not open up certain playlist or albums, they show in my library but when I go to open them up I get the green circle of death, I have cleared everything and even reinstalled it...

  • Visitor
  •   Plan Premium Country   Device Samsung Galaxy 8,     My Question or Issue phone will not open up certain playlist or albums, they show in my library but when I go to op...
  • CarlosE
  • Moderator
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Your Library] Wrong song playing whilst status bar not moving

So not sure what has caused this issue in the app (I have recently updated to an S20+ and readded Spotify to my Samsung watch), but when I want to play a song from a playlist the song showing won't play but another from my playlist will. Also the bar...

  • Visitor
  • So not sure what has caused this issue in the app (I have recently updated to an S20+ and readded Spotify to my Samsung watch), but when I want to play a song from a playlist the song showing won't p...
  • CarlosE
  • Moderator
  • 9089 Views
  • 19 replies
  • 4 likes
  • Android
    Your Library
  • 9089 Views
  • 19 replies
  • 4 likes

Superuser Contribution Random shutdown

Hello,Plan: PremiumCountry: FranceDevice: Pixel 5Operating System: Andoird 11My Question or IssueAfter a few second in background, Spotify just shutdown itselfi removed "optimize" from android optioni don't have any kind of battery saveri made a clea...

  • Newbie
  • Hello, Plan: Premium Country: France Device: Pixel 5 Operating System: Andoird 11 My Question or Issue After a few second in background, Spotify just shutdown itself i removed "optimize" ...
  • Eni
  • Moderator
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes