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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 26972 Views
  • 59 replies
  • 23 likes
  • 26972 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 869997 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 869997 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24658 Views
  • 3 replies
  • 0 likes
  • 24658 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution My Spotify Refuses to Load In Any Artist Pages

PlanFreeCountryUnited KingdomDeviceSamsung Galaxy S7+Operating SystemAndroid 11 My Question or IssueTo sum it up: ever since I've switched from a Huawei Mediapad to a Samsung Galaxy S7+, Spotify has been refusing to load in any artist pages at all. I...

  • Regular
  • Plan Free Country United Kingdom Device Samsung Galaxy S7+ Operating System Android 11   My Question or Issue To sum it up: ever since I've switched from a Huawei Mediapad to a Samsung...
  • CarlosE
  • Moderator
  • 477 Views
  • 8 replies
  • 0 likes
  • 477 Views
  • 8 replies
  • 0 likes

[Android][Other] Something went wrong

Spoiler (Highlight to read)JjJjKo$omko ya welad el 3ar$ Bey2oli something went wrong Ya sherka 5awwwalaat mesh 3aref adfa3Thanks

  • Visitor
  • Jj Ko$omko ya welad el 3ar$  Bey2oli something went wrong  Ya sherka 5awwwalaat mesh 3aref adfa3 Thanks
  • 173 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 173 Views
  • 0 replies
  • 0 likes

Superuser Contribution Android Auto Phone as display, Bluetooth controls not working

PlanPremiumCountryUnited KingdomDeviceXiaomi Mi8, Pixel 4a (5G)Operating SystemAndroid 10, Android 11 My Question or IssueOn my previous and new phone, the Bluetooth controls will not work, only volume. Play/pause, skip forward and back will not work...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Xiaomi Mi8, Pixel 4a (5G) Operating System Android 10, Android 11   My Question or Issue On my previous and new phone, the Bluetooth controls...
  • Novy
  • Moderator
  • 567 Views
  • 3 replies
  • 0 likes
  • android auto
    bluetooth
    Media Controls as
  • 567 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution App on Android Device Not Loading Properly Most Times

PlanDuo/ PremiumCountryNorth AmericaDeviceSamsung Galaxy S20+Operating SystemAndroid 11 My Question or IssueI've noticed that in the last 6 months or so that the Spotify App has become increasingly difficult to load/play music properly. Just this mor...

  • Regular
  • Plan Duo/ Premium Country North America Device Samsung Galaxy S20+ Operating System Android 11   My Question or Issue I've noticed that in the last 6 months or so that the Spotify App ...
  • slang7777
  • Regular
  • 1729 Views
  • 11 replies
  • 0 likes
  • 1729 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution [huawei y6 2019] Music stops playing when phone screen is locked

PlanPremiumCountryGermany Device(huawei y6 2019)Operating System(Android) My Question or IssueThreadtitle say all. Please help. I need Music on my Way's

  • Visitor
  • Plan Premium Country Germany   Device (huawei y6 2019) Operating System (Android)   My Question or Issue Threadtitle say all. Please help. I need Music on my Way's
  • Mihail
  • Spotify Legend
  • 5963 Views
  • 4 replies
  • 2 likes
  • 5963 Views
  • 4 replies
  • 2 likes

2 different devices

Playlists in different order on different devices. I use 2 phones to listenIPhone 8 and S7 edge Use laptop to re order the playlists Laptop shows playlists in same order as IPhone but the galaxy phone has playlists in a different order and some old p...

  • Casual Listener
  • Playlists in different order on different devices.   I use 2 phones to listen IPhone 8 and S7 edge   Use laptop to re order the playlists   Laptop shows playlists in same order ...
  • Emilia_8
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can people who were in my group session now view my secret playlists ?

PlanPremium for StudentsCountryIndiaDeviceHonor Play (2018)Operating SystemAndroid 9 Pie My Question or IssueI started a group session with a friend and played songs from a secret playlist I made. As far as I know, Spotify only shows them the song na...

  • Visitor
  • Plan Premium for Students Country India Device Honor Play (2018) Operating System Android 9 Pie   My Question or Issue I started a group session with a friend and played songs from a s...
  • Mihail
  • Spotify Legend
  • 1133 Views
  • 1 replies
  • 0 likes
  • Group Session
    Premium for Students
    secret playlists
  • 1133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Current song is not whats playing, now playing is stuck on a different track. This was supposedly fi

Current song is not whats playing, now playing is stuck on a different track. This was supposedly fixed but not on my phone. Updated app today, not helping. Galaxy S7. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)O...

  • Newbie
  • Current song is not whats playing, now playing is stuck on a different track. This was supposedly fixed but not on my phone. Updated app today, not helping. Galaxy S7.        ...
  • Ivan
  • Spotify Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hidden songs lost after reinstall

After a reinstall, i have now lost all the songs I had hidden. Very annoying, as I had taken a long time to trim down hundreds of albums so i didnt have to listen songs i didn't like. How do I bring back hidden songs? Twice Spotify has done this, fir...

  • Regular
  • After a reinstall, i have now lost all the songs I had hidden. Very annoying, as I had taken a long time to trim down hundreds of albums so i didnt have to listen songs i didn't like. How do I bring ...
  • Novy
  • Moderator
  • 494 Views
  • 3 replies
  • 0 likes
  • 494 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playing songs

I have a free plan, my device is a Huawei p30 lite and operating system is EMUI 10.0.0, Android version is 10. When I play a song on Spotify, it changes to another song that is not in queue or I the Playlist I'm playing. It plays a song from another ...

  • Visitor
  • I have a free plan, my device is a Huawei p30 lite and operating system is EMUI 10.0.0, Android version is 10. When I play a song on Spotify, it changes to another song that is not in queue or I the ...
  • CarlosE
  • Moderator
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost all hidden songs

PlanPremium TrialCountryUSADeviceLG V30 and nVidia sheild tabletOperating System(Android 9 & 8 ) My Question or IssueI mostly listen to "Spotify made" playlists or Artist radio playlists. I often will listen to one on repeat all day. I like songs i l...

  • Regular
  • Plan Premium Trial Country USA Device LG V30 and nVidia sheild tablet Operating System (Android 9 & 8 )   My Question or Issue I mostly listen to "Spotify made" playlists or Artist...
  • simpo1000000
  • Regular
  • 929 Views
  • 10 replies
  • 1 likes
  • 929 Views
  • 10 replies
  • 1 likes

Superuser Contribution Unable To Play Songs

PlanFreeCountryPhilippines My Question or Issue I am unable to play any songs on my android phone, everytime I try to play a song, it's stuck on 0:00 which makes me unable to listen to music. I tried restarting the app, reinstalling the app and resta...

  • Regular
  • Plan Free Country Philippines   My Question or Issue   I am unable to play any songs on my android phone, everytime I try to play a song, it's stuck on 0:00 which makes me unable to ...
  • CarlosE
  • Moderator
  • 674 Views
  • 9 replies
  • 0 likes
  • 674 Views
  • 9 replies
  • 0 likes

[Android][Other] Constant Crashing

On both my Galaxy S9 and my Windows 10 PC Spotify crashes after roughly 2 to 3 minutes. It doesn't matter if a song is playing or not the app will just crash. This happens roughly once every few days and the only solution is to completely uninstall a...

  • Newbie
  • On both my Galaxy S9 and my Windows 10 PC Spotify crashes after roughly 2 to 3 minutes. It doesn't matter if a song is playing or not the app will just crash. This happens roughly once every few days...
  • 192 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 192 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify has removed the option to listen to songs of a selected artist in your own playlists

PlanPremiumCountryUKDeviceSamsung Galaxy S21Operating SystemAndroid Oreo My Question or IssuePreviously in my library of playlists, I could search for an artist, and shuffle those songs of theirs in my pre-created playlist. For example, I have severa...

  • Newbie
  •   Plan Premium Country UK Device Samsung Galaxy S21 Operating System Android Oreo   My Question or Issue Previously in my library of playlists, I could search for an artist,...
  • Mario
  • Spotify Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not getting the option to watch an ad for 30 minutes of uninterrupted listening

PlanFreeCountryIndiaDeviceNokia 7.1Operating SystemAndroid 10 My Question or IssueI used to get the option to watch an ad for 30 minutes of ad-free music but now 2 to 3 ads are played after just 3 songs.

  • Regular
  • Plan Free Country India Device Nokia 7.1 Operating System Android 10   My Question or Issue I used to get the option to watch an ad for 30 minutes of ad-free music but now 2 to 3 ads a...
  • Ivan
  • Spotify Legend
  • 1652 Views
  • 15 replies
  • 0 likes
  • 1652 Views
  • 15 replies
  • 0 likes

Superuser Contribution Artist profile is cropped to the left

PlanPremiumCountryMexicoDeviceMoto g(7) plusOperating SystemAndroidIssue:For some reason the profile picture of all my artists main page appears to be cropped to the left, leaving a black bar in their place.II already logged out and uninstalled the a...

  • Casual Listener
  • Plan Premium Country Mexico Device Moto g(7) plus Operating System Android Issue: For some reason the profile picture of all my artists main page appears to be cropped to the left, leaving ...
  • Mario
  • Spotify Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • "Artists page"
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution How will I know it's fixed?

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueThere is already several posts on here about my particular issue which is steering wheel buttons not working while android auto is open. I have complained ...

  • Casual Listener
  • Plan Premium Country Australia Device Samsung Galaxy S10 Operating System Android   My Question or Issue There is already several posts on here about my particular issue which is steer...
  • Ivan
  • Spotify Legend
  • 678 Views
  • 3 replies
  • 13 likes
  • 678 Views
  • 3 replies
  • 13 likes

Superuser Contribution Music Undownloading

Hi allI've been having an issue with my downloaded music for the past week or so. I download a playlist the night/day before and will go to use it the next day only to come back from work the next day to find my music undownloaded with the playlist a...

  • Casual Listener
  • Hi all I've been having an issue with my downloaded music for the past week or so. I download a playlist the night/day before and will go to use it the next day only to come back from work the next ...
  • Mario
  • Spotify Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please Help Android Now Playing Screen Issues

Country: USADevice: Samsung Galaxy Android Phone I have been a premium level member since about 2012 and am experiencing an issue. The Now Playing screen and bar do not sync with what I am playing and haven't for a couple of weeks now. If I have a so...

  • Newbie
  • Country: USA Device: Samsung Galaxy Android Phone   I have been a premium level member since about 2012 and am experiencing an issue.  The Now Playing screen and bar do not sync with wha...
  • Ivan
  • Spotify Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still don't have access to my podcasts!

PlanPremiumCountryUKDeviceSamsung Galaxy S20Operating SystemAndroid 10 I am still having the issue of my podcasts not showing up as mentioned in this thread: https://community.spotify.com/t5/Ongoing-Issues/Android-Can-t-access-or-play-podcasts-in-You...

  • Regular
  • Plan Premium Country UK Device Samsung Galaxy S20 Operating System Android 10   I am still having the issue of my podcasts not showing up as mentioned in this thread:   https://c...
  • herorobot1
  • Regular
  • 1015 Views
  • 19 replies
  • 0 likes
  • 1015 Views
  • 19 replies
  • 0 likes