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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27706 Views
  • 59 replies
  • 23 likes
  • 27706 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870369 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870369 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24735 Views
  • 3 replies
  • 0 likes
  • 24735 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Playlist cover not visible on Instagram story

PlanFree DeviceHuawei P30 LiteOperating SystemEMUI 10.0.0 My Question or IssueThe covers of my playlists are not visible, when I share them on Facebook and Instagram. Could you please fix it? Playlist links:https://open.spotify.com/playlist/1fcSF4ZNM...

  • Casual Listener
  • Plan Free   Device Huawei P30 Lite Operating System EMUI 10.0.0   My Question or Issue The covers of my playlists are not visible, when I share them on Facebook and Instagram. Coul...
  • Novy
  • Moderator
  • 2175 Views
  • 1 replies
  • 0 likes
  • cover
    Instagram
  • 2175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Play Songs, Queuing Songs Works Fine

PlanPremiumCountryUS DeviceOnePlus 6Operating SystemAndroid 10 My Question or IssueSongs will not play when trying to play a song within my 'Liked Songs' playlist. Taping on the song does nothing, tapping on other songs does nothing. When I tap on 'S...

  • Music Fan
  • Plan Premium Country US   Device OnePlus 6 Operating System Android 10   My Question or Issue Songs will not play when trying to play a song within my 'Liked Songs' playlist. Tap...
  • Alex
  • Spotify Legend
  • 685 Views
  • 9 replies
  • 0 likes
  • 685 Views
  • 9 replies
  • 0 likes

[iOS][Your Library] Stop making me "love" a track, just because I downloaded the album!

why on earth would you assume I want a song marked as a favorite, just because I downloaded the album it is on? Please, stop doing that, it is extremely annoying!

  • Casual Listener
  • why on earth would you assume I want a song marked as a favorite, just because I downloaded the album it is on? Please, stop doing that, it is extremely annoying!
  • Billy-J
  • Spotify Star
  • 432 Views
  • 3 replies
  • 0 likes
  • iOS
    Your Library
  • 432 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Playlist not highlighted in green even when I'm playing songs inside that playlist

PlanPremium (Family)CountryAustraliaDeviceXiaomi Redmi Note 8TANDChromebook C425TA-H50183Operating SystemRedmi: MIUI Global 12.0.1 StableChromebook: Chrome OS Version 88.0.4324.109 (Official Build) (64-bit) My Question or IssueAs said in title and sh...

2021_02_06_0cb_Kleki.png 2021_02_06_0cd_Kleki.png
  • Casual Listener
  • Plan Premium (Family) Country Australia Device Xiaomi Redmi Note 8T AND Chromebook C425TA-H50183 Operating System Redmi: MIUI Global 12.0.1 Stable Chromebook: Chrome OS Version...
  • TheDreamLeaf
  • Casual Listener
  • 898 Views
  • 2 replies
  • 2 likes
  • 898 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution Can't like songs on mobile.

PlanPremiumCountryUSDeviceSamsung Galaxy S8+Operating SystemAndroid 9 Hi, I've been unable to like any songs on the mobile version of Spotify. I have premium. I even performed a clean reinstall of the app. I'm sure.When I'm on a song that's playing, ...

  • Casual Listener
  • Plan Premium Country US Device Samsung Galaxy S8+ Operating System Android 9   Hi, I've been unable to like any songs on the mobile version of Spotify. I have premium. I even performed ...
  • CarlosE
  • Moderator
  • 3665 Views
  • 5 replies
  • 0 likes
  • 3665 Views
  • 5 replies
  • 0 likes

Superuser Contribution Progress Bar incorrectly displaying position

PlanPremiumCountry DeviceHuawei P20 ProOperating System(Android 10) My Question or IssueProgress bar when streaming to Amazon echo device incorrectly displays time progression. It always over reads so if you've only been listening for 10secs it says ...

  • Regular
  • Plan Premium Country   Device Huawei P20 Pro Operating System (Android 10)   My Question or Issue Progress bar when streaming to Amazon echo device incorrectly displays time progr...
  • Eni
  • Moderator
  • 1158 Views
  • 9 replies
  • 0 likes
  • 1158 Views
  • 9 replies
  • 0 likes

Superuser Contribution App shows wrong track

PlanPremiumCountryATDevicePixel 2Operating SystemAndroid (latest) My Question or IssueAt some point the app will run into the following issue. Just now it was when I had a paused podcast open and started to shuffle one of my private playlists:- The m...

  • Casual Listener
  • Plan Premium Country AT Device Pixel 2 Operating System Android (latest)   My Question or Issue At some point the app will run into the following issue. Just now it was when I had a pa...
  • Alex
  • Spotify Legend
  • 715 Views
  • 5 replies
  • 2 likes
  • 715 Views
  • 5 replies
  • 2 likes

Superuser Contribution No sound when connected with wired headset

PlanPremiumCountryUKDeviceOP5TOperating SystemAndroid 10Spotify Version8.5.98.984 My Question or IssueNo sound when connecting wired headphone while Spotify plays song (progress bar shows that song is playing.)At the same time, there's sound from oth...

  • Regular
  • Plan Premium Country UK Device OP5T Operating System Android 10 Spotify Version 8.5.98.984   My Question or Issue No sound when connecting wired headphone while Spotify plays song (p...
  • Ivan
  • Spotify Legend
  • 2017 Views
  • 5 replies
  • 0 likes
  • 2017 Views
  • 5 replies
  • 0 likes

Superuser Contribution How do I COMPLETELY shut down Spotify and prevent it from automatically resuming music playback?

So I recently got a pair of Samsung's Galaxy Buds Pro to use with my Galaxy S20+, and I am having a problem with Spotify that I cannot find a solution to. Problem:Even if I close the Spotify app from my Galaxy S20's task manager so that it is no long...

  • Visitor
  • So I recently got a pair of Samsung's Galaxy Buds Pro to use with my Galaxy S20+, and I am having a problem with Spotify that I cannot find a solution to.   Problem: Even if I close the Spot...
  • Alex
  • Spotify Legend
  • 534 Views
  • 1 replies
  • 0 likes
  • Android
  • 534 Views
  • 1 replies
  • 0 likes

My Playlists keep re-downloading!!!!

PlanPremiumCountryEgyptDeviceXiomi Poco X1Operating SystemAndroid My Question or IssueHey, I've recently got a new phone and my Playlists keep re-downloading every 3 days. I tried reinstalling the app and clearing its data/cache but nothing seems to ...

  • Casual Listener
  • Plan Premium Country Egypt Device Xiomi Poco X1 Operating System Android    My Question or Issue Hey, I've recently got a new phone and my Playlists keep re-downloading every 3 da...
  • Yousef3
  • Casual Listener
  • 293 Views
  • 2 replies
  • 1 likes
  • 293 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can't see the lyrics

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • CarlosE
  • Moderator
  • 328 Views
  • 1 replies
  • 0 likes
  • lyrics
  • 328 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My Spotify Refuses to Load In Any Artist Pages

PlanFreeCountryUnited KingdomDeviceSamsung Galaxy S7+Operating SystemAndroid 11 My Question or IssueTo sum it up: ever since I've switched from a Huawei Mediapad to a Samsung Galaxy S7+, Spotify has been refusing to load in any artist pages at all. I...

  • Regular
  • Plan Free Country United Kingdom Device Samsung Galaxy S7+ Operating System Android 11   My Question or Issue To sum it up: ever since I've switched from a Huawei Mediapad to a Samsung...
  • CarlosE
  • Moderator
  • 488 Views
  • 8 replies
  • 0 likes
  • 488 Views
  • 8 replies
  • 0 likes

[Android][Other] Something went wrong

Spoiler (Highlight to read)JjJjKo$omko ya welad el 3ar$ Bey2oli something went wrong Ya sherka 5awwwalaat mesh 3aref adfa3Thanks

  • Visitor
  • Jj Ko$omko ya welad el 3ar$  Bey2oli something went wrong  Ya sherka 5awwwalaat mesh 3aref adfa3 Thanks
  • 175 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 175 Views
  • 0 replies
  • 0 likes

Superuser Contribution Android Auto Phone as display, Bluetooth controls not working

PlanPremiumCountryUnited KingdomDeviceXiaomi Mi8, Pixel 4a (5G)Operating SystemAndroid 10, Android 11 My Question or IssueOn my previous and new phone, the Bluetooth controls will not work, only volume. Play/pause, skip forward and back will not work...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Xiaomi Mi8, Pixel 4a (5G) Operating System Android 10, Android 11   My Question or Issue On my previous and new phone, the Bluetooth controls...
  • Novy
  • Moderator
  • 570 Views
  • 3 replies
  • 0 likes
  • android auto
    bluetooth
    Media Controls as
  • 570 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution App on Android Device Not Loading Properly Most Times

PlanDuo/ PremiumCountryNorth AmericaDeviceSamsung Galaxy S20+Operating SystemAndroid 11 My Question or IssueI've noticed that in the last 6 months or so that the Spotify App has become increasingly difficult to load/play music properly. Just this mor...

  • Regular
  • Plan Duo/ Premium Country North America Device Samsung Galaxy S20+ Operating System Android 11   My Question or Issue I've noticed that in the last 6 months or so that the Spotify App ...
  • slang7777
  • Regular
  • 1762 Views
  • 11 replies
  • 0 likes
  • 1762 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution [huawei y6 2019] Music stops playing when phone screen is locked

PlanPremiumCountryGermany Device(huawei y6 2019)Operating System(Android) My Question or IssueThreadtitle say all. Please help. I need Music on my Way's

  • Visitor
  • Plan Premium Country Germany   Device (huawei y6 2019) Operating System (Android)   My Question or Issue Threadtitle say all. Please help. I need Music on my Way's
  • Mihail
  • Spotify Legend
  • 5995 Views
  • 4 replies
  • 2 likes
  • 5995 Views
  • 4 replies
  • 2 likes

2 different devices

Playlists in different order on different devices. I use 2 phones to listenIPhone 8 and S7 edge Use laptop to re order the playlists Laptop shows playlists in same order as IPhone but the galaxy phone has playlists in a different order and some old p...

  • Casual Listener
  • Playlists in different order on different devices.   I use 2 phones to listen IPhone 8 and S7 edge   Use laptop to re order the playlists   Laptop shows playlists in same order ...
  • Emilia_8
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can people who were in my group session now view my secret playlists ?

PlanPremium for StudentsCountryIndiaDeviceHonor Play (2018)Operating SystemAndroid 9 Pie My Question or IssueI started a group session with a friend and played songs from a secret playlist I made. As far as I know, Spotify only shows them the song na...

  • Visitor
  • Plan Premium for Students Country India Device Honor Play (2018) Operating System Android 9 Pie   My Question or Issue I started a group session with a friend and played songs from a s...
  • Mihail
  • Spotify Legend
  • 1140 Views
  • 1 replies
  • 0 likes
  • Group Session
    Premium for Students
    secret playlists
  • 1140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Current song is not whats playing, now playing is stuck on a different track. This was supposedly fi

Current song is not whats playing, now playing is stuck on a different track. This was supposedly fixed but not on my phone. Updated app today, not helping. Galaxy S7. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)O...

  • Newbie
  • Current song is not whats playing, now playing is stuck on a different track. This was supposedly fixed but not on my phone. Updated app today, not helping. Galaxy S7.        ...
  • Ivan
  • Spotify Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hidden songs lost after reinstall

After a reinstall, i have now lost all the songs I had hidden. Very annoying, as I had taken a long time to trim down hundreds of albums so i didnt have to listen songs i didn't like. How do I bring back hidden songs? Twice Spotify has done this, fir...

  • Regular
  • After a reinstall, i have now lost all the songs I had hidden. Very annoying, as I had taken a long time to trim down hundreds of albums so i didnt have to listen songs i didn't like. How do I bring ...
  • Novy
  • Moderator
  • 496 Views
  • 3 replies
  • 0 likes
  • 496 Views
  • 3 replies
  • 0 likes