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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27046 Views
  • 59 replies
  • 23 likes
  • 27046 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870048 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870048 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24671 Views
  • 3 replies
  • 0 likes
  • 24671 Views
  • 3 replies
  • 0 likes

Superuser Contribution Folder wont delete on app, not showing on computer or online

PlanPremiumCountryUSADeviceSamsung Galaxy 10Operating SystemAndroid My Question or IssueI have been having an issue for months and I can't find a way to fix it. Its like my Spotify phone app won't sync with Spotify on computer and online. I have a ra...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy 10 Operating System Android   My Question or Issue I have been having an issue for months and I can't find a way to fix it. Its like my S...
  • Elena
  • Moderator
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android 10 - Spotify not recognizing SD card - how do I resolve?

First apologies if this is the wrong forum, I did not see any other option to post in other Spotify forums. Under Storage in the Spotify menu, I do not have an option to save downloaded songs to my SD card. My SD card is recognized by other apps. Any...

  • Regular
  • First apologies if this is the wrong forum, I did not see any other option to post in other Spotify forums. Under Storage in the Spotify menu, I do not have an option to save downloaded songs to my S...
  • Elena
  • Moderator
  • 492 Views
  • 2 replies
  • 0 likes
  • 492 Views
  • 2 replies
  • 0 likes

Superuser Contribution Help randomizing playlists?

Hi, I'm an android user that unwillingly transferred from Google Play Music to Spotify Premium and I'm having a bit of trouble. I mostly listen to Spotify in my car with handsfree "okay Google" commands. One of the things I liked best about GPM is wh...

  • Newbie
  • Hi, I'm an android user that unwillingly transferred from Google Play Music to Spotify Premium and I'm having a bit of trouble. I mostly listen to Spotify in my car with handsfree "okay Google" comma...
  • Elena
  • Moderator
  • 348 Views
  • 1 replies
  • 1 likes
  • 348 Views
  • 1 replies
  • 1 likes

[Android][Other] Change how little elements(buttons) are installed

See the two buttons, "filter" and "sort". These become rock, and do not let us click them when there is any overlay app. This seems very odd because no other app does this. It would be good to see if Spotify could change the way thess are implemented...

Screenshot_20210108-041959_Spotify.png Screenshot_20210108-042015_Spotify.png
  • Visitor
  • See the two buttons, "filter" and "sort". These become rock, and do not let us click them when there is any overlay app. This seems very odd because no other app does this. It would be good to see if...
  • 273 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 273 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution [Android][Playlists] Hiding Content in 2021

I've been trying to figure out how to do this for a while, but how do you hide content in Spotify across all playlists? Every source that I've found for hiding content is either for a single playlist or is outdated, as the methods that are shown in t...

Screenshot_20210102-093832.jpg
  • Casual Listener
  • I've been trying to figure out how to do this for a while, but how do you hide content in Spotify across all playlists?   Every source that I've found for hiding content is either for a single...
  • Novy
  • Moderator
  • 1977 Views
  • 5 replies
  • 3 likes
  • Android
    Playlists
  • 1977 Views
  • 5 replies
  • 3 likes

Superuser Contribution Re: gapless playback

PlanPremiumCountryNew ZealandDeviceOppo Reno4Operating SystemAndroid My Question or IssueBought premium and music has gaps. Enabled gapless playback but still has gaps. Annoying.Any help appreciated.Thanx.Rob

  • Casual Listener
  • Plan Premium Country New Zealand Device Oppo Reno4 Operating System Android   My Question or Issue Bought premium and music has gaps. Enabled gapless playback but still has gaps. Annoy...
  • CarlosE
  • Moderator
  • 630 Views
  • 4 replies
  • 0 likes
  • 630 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playlists not loading

Playlists (curated by Spotify) not loading in the android app (spinning forever) nor in the browser. In the browser I get the german error message "Playlist wurde nicht gefunden"

  • Regular
  • Playlists (curated by Spotify) not loading in the android app (spinning forever) nor in the browser. In the browser I get the german error message "Playlist wurde nicht gefunden" 
  • Novy
  • Moderator
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Frequency cut issues

PlanPremiumCountryBrazilDevice(Xiomi Redmi NOTE 9)Operating System(Android 10 running the interface MIUI 11) My Question or Issue My Spotify is cutting the low frequencies of the songs, cutting about 60hz, other apps such as Youtube, Tidal and Facebo...

  • Newbie
  •   Plan Premium Country Brazil Device (Xiomi Redmi NOTE 9) Operating System (Android 10 running the interface MIUI 11)   My Question or Issue   My Spotify is cuttin...
  • Alex
  • Spotify Legend
  • 1129 Views
  • 3 replies
  • 0 likes
  • 1129 Views
  • 3 replies
  • 0 likes

Superuser Contribution Google Assistant on Pixel 5

PlanPremiumCountryUSADevicePixel 5Operating SystemAndroid 11 When using Google Assistant to play a song on Spotify ("Hey Google, play by on Spotify), I will get a popup showing that the Assistant is "Opening Spotify", but nothing happens. This happ...

  • Regular
  • Plan Premium Country USA Device Pixel 5 Operating System Android 11   When using Google Assistant to play a song on Spotify ("Hey Google, play <song> by <artist> on Spotify)...
  • Mihail
  • Spotify Legend
  • 1118 Views
  • 11 replies
  • 0 likes
  • 1118 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution App crashes if I try to start a group session.

PlanPremium StudentCountryUnited StatesDeviceOnePlus 6Operating SystemOxygenOS 10.3.7 based on Android 10 My Question or IssueWhenever I try to start or open a started group session, my app crashes. I have tried clearing cache and doing a fresh insta...

  • Newbie
  • Plan Premium Student Country United States Device OnePlus 6 Operating System OxygenOS 10.3.7 based on Android 10   My Question or Issue Whenever I try to start or open a started group ...
  • Alex
  • Spotify Legend
  • 168 Views
  • 3 replies
  • 0 likes
  • 168 Views
  • 3 replies
  • 0 likes

Superuser Contribution songs in web player pause at 10s

PlanFreeCountryPolandDeviceChromebook, but it seems the same across devices as long as I use open.spotifyOperating SystemBrowser My Question or IssueSo it's been a while, but maybe there's some simple solution. Or maybe it's cause I'm on free plan?Ev...

  • Newbie
  • Plan Free Country Poland Device Chromebook, but it seems the same across devices as long as I use open.spotify Operating System Browser   My Question or Issue So it's been a while, but...
  • Mihail
  • Spotify Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle button doesn't appear

PlanPremiumCountryBrazilDeviceMotorola G5s PlusOperating SystemAndroid My Question or IssueShuffle button doesn't appear below the previous music button

  • Visitor
  • Plan Premium Country Brazil Device Motorola G5s Plus Operating System Android   My Question or Issue Shuffle button doesn't appear below the previous music button
  • Jeremy
  • Spotify Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se me cierra la sesión de la nada

Soy premium hace 5 años y no he tenido problemas con la aplicación pero hoy si y es que me cerraron la sesión de forma inesperada en mis 3 dispositivos y poder iniciar sesión nuevamente fue una tortura porque Spotify no me aceptaba el correo ni contr...

  • Gig Goer
  • Soy premium hace 5 años y no he tenido problemas con la aplicación pero hoy si y es que me cerraron la sesión de forma inesperada en mis 3 dispositivos y poder iniciar sesión nuevamente fue una tortu...
  • Eni
  • Moderator
  • 1042 Views
  • 1 replies
  • 0 likes
  • 1042 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug in track

I want Spotify to be aware of this issue and fix it. The track seems to play at 10x speed, I checked this on all devices, including PCs and smartphones. Here is a link to it: https://open.spotify.com/track/3Q97Pe6a2jDjbNx5iyyJm7?si=SBvSH8JcS5eKwQtFm_...

  • Visitor
  • I want Spotify to be aware of this issue and fix it. The track seems to play at 10x speed, I checked this on all devices, including PCs and smartphones. Here is a link to it: https://open.spotify.com...
  • Jeremy
  • Spotify Legend
  • 490 Views
  • 1 replies
  • 1 likes
  • 490 Views
  • 1 replies
  • 1 likes

Superuser Contribution The device name that is playing the music appears in the status bar as NULL.

PlanPremiumCountryTurkey DeviceGalaxy S20+Operating SystemAndroid 11 My Question or IssueThe device name that is playing the music appears in the status bar as NULL. Shown in attachment with rectangles.

  • Visitor
  • Plan Premium Country Turkey   Device Galaxy S20+ Operating System Android 11   My Question or Issue The device name that is playing the music appears in the status bar as NULL. S...
  • Alex
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Controls in Android Auto only working when playing on different device

PlanPremiumDeviceOnePlus 2Operating SystemAndroid 6.0.1 My Question or IssueI can not control the music that's currently playing in spotify through the Android Auto app when spotify is playing music on my phone. Spotify is showing up in Android Auto,...

  • Casual Listener
  •   Plan Premium Device OnePlus 2 Operating System Android 6.0.1   My Question or Issue I can not control the music that's currently playing in spotify through the Android Auto app w...
  • LeMAO
  • Casual Listener
  • 686 Views
  • 2 replies
  • 0 likes
  • 686 Views
  • 2 replies
  • 0 likes

Solved!! Cover photo on mobile

Hi, I am noticing that my main header photo visible on desktop isn't showing on mobile. Instead on mobile my profile image is used which is obviously much smaller therefore doesn't fit quite right. How do I force the main header photo to be used as t...

  • Casual Listener
  • Hi,   I am noticing that my main header photo visible on desktop isn't showing on mobile. Instead on mobile my profile image is used which is obviously much smaller therefore doesn't fit quite...
  • soundoffaz
  • Casual Listener
  • 10988 Views
  • 2 replies
  • 0 likes
  • 10988 Views
  • 2 replies
  • 0 likes

How to disable Auto Update

PlanPremiumCountry DeviceSamsung Note 8 Operating SystemAndroid 8.0.0 My Question or Issue I noticed the Spotify app auto updates itself, even after disabled auto updates in the Google Play store, both globally, and specifically for spotify. The upda...

  • Regular
  •   Plan Premium Country   Device Samsung Note 8   Operating System Android 8.0.0   My Question or Issue   I noticed the Spotify app auto updates itself, even afte...
  • msjulian
  • Regular
  • 4915 Views
  • 5 replies
  • 1 likes
  • 4915 Views
  • 5 replies
  • 1 likes

Solved!! Music controls invisible in notification

PlanPremiumCountryNetherlandsDeviceOnePlus 7Operating SystemAndroid 10 My Question or IssueThe music control buttons in my Notification Center aren't visible anymore since a couple of days. (see attached screenshots). My friends also have the same is...

Screenshot_20210105-203241.jpg Screenshot_20210105-203233.jpg Screenshot_20210105-203314.jpg
  • Casual Listener
  • Plan Premium Country Netherlands Device OnePlus 7 Operating System Android 10   My Question or Issue The music control buttons in my Notification Center aren't visible anymore since a ...
  • user-removed
  • Not applicable
  • 1230 Views
  • 3 replies
  • 0 likes
  • 1230 Views
  • 3 replies
  • 0 likes

Deleted Play Queue in my Android mobile

When I switched off and then switched on my mobile phone, my play queue got empty. I always had to remember and find the playlist I listened to and play it again. It bothered me so much that I cancelled my Premium.Please, fix it or advice me how to a...

  • Newbie
  • When I switched off and then switched on my mobile phone, my play queue got empty. I always had to remember and find the playlist I listened to and play it again. It bothered me so much that I cancel...
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes