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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27905 Views
  • 59 replies
  • 23 likes
  • 27905 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870431 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870431 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24752 Views
  • 3 replies
  • 0 likes
  • 24752 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shuffle button doesn't appear

PlanPremiumCountryBrazilDeviceMotorola G5s PlusOperating SystemAndroid My Question or IssueShuffle button doesn't appear below the previous music button

  • Visitor
  • Plan Premium Country Brazil Device Motorola G5s Plus Operating System Android   My Question or Issue Shuffle button doesn't appear below the previous music button
  • Jeremy
  • Spotify Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se me cierra la sesión de la nada

Soy premium hace 5 años y no he tenido problemas con la aplicación pero hoy si y es que me cerraron la sesión de forma inesperada en mis 3 dispositivos y poder iniciar sesión nuevamente fue una tortura porque Spotify no me aceptaba el correo ni contr...

  • Gig Goer
  • Soy premium hace 5 años y no he tenido problemas con la aplicación pero hoy si y es que me cerraron la sesión de forma inesperada en mis 3 dispositivos y poder iniciar sesión nuevamente fue una tortu...
  • Eni
  • Moderator
  • 1047 Views
  • 1 replies
  • 0 likes
  • 1047 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug in track

I want Spotify to be aware of this issue and fix it. The track seems to play at 10x speed, I checked this on all devices, including PCs and smartphones. Here is a link to it: https://open.spotify.com/track/3Q97Pe6a2jDjbNx5iyyJm7?si=SBvSH8JcS5eKwQtFm_...

  • Visitor
  • I want Spotify to be aware of this issue and fix it. The track seems to play at 10x speed, I checked this on all devices, including PCs and smartphones. Here is a link to it: https://open.spotify.com...
  • Jeremy
  • Spotify Legend
  • 494 Views
  • 1 replies
  • 1 likes
  • 494 Views
  • 1 replies
  • 1 likes

Superuser Contribution The device name that is playing the music appears in the status bar as NULL.

PlanPremiumCountryTurkey DeviceGalaxy S20+Operating SystemAndroid 11 My Question or IssueThe device name that is playing the music appears in the status bar as NULL. Shown in attachment with rectangles.

  • Visitor
  • Plan Premium Country Turkey   Device Galaxy S20+ Operating System Android 11   My Question or Issue The device name that is playing the music appears in the status bar as NULL. S...
  • Alex
  • Spotify Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Controls in Android Auto only working when playing on different device

PlanPremiumDeviceOnePlus 2Operating SystemAndroid 6.0.1 My Question or IssueI can not control the music that's currently playing in spotify through the Android Auto app when spotify is playing music on my phone. Spotify is showing up in Android Auto,...

  • Casual Listener
  •   Plan Premium Device OnePlus 2 Operating System Android 6.0.1   My Question or Issue I can not control the music that's currently playing in spotify through the Android Auto app w...
  • LeMAO
  • Casual Listener
  • 699 Views
  • 2 replies
  • 0 likes
  • 699 Views
  • 2 replies
  • 0 likes

Solved!! Cover photo on mobile

Hi, I am noticing that my main header photo visible on desktop isn't showing on mobile. Instead on mobile my profile image is used which is obviously much smaller therefore doesn't fit quite right. How do I force the main header photo to be used as t...

  • Casual Listener
  • Hi,   I am noticing that my main header photo visible on desktop isn't showing on mobile. Instead on mobile my profile image is used which is obviously much smaller therefore doesn't fit quite...
  • soundoffaz
  • Casual Listener
  • 11103 Views
  • 2 replies
  • 0 likes
  • 11103 Views
  • 2 replies
  • 0 likes

How to disable Auto Update

PlanPremiumCountry DeviceSamsung Note 8 Operating SystemAndroid 8.0.0 My Question or Issue I noticed the Spotify app auto updates itself, even after disabled auto updates in the Google Play store, both globally, and specifically for spotify. The upda...

  • Regular
  •   Plan Premium Country   Device Samsung Note 8   Operating System Android 8.0.0   My Question or Issue   I noticed the Spotify app auto updates itself, even afte...
  • msjulian
  • Regular
  • 4933 Views
  • 5 replies
  • 1 likes
  • 4933 Views
  • 5 replies
  • 1 likes

Solved!! Music controls invisible in notification

PlanPremiumCountryNetherlandsDeviceOnePlus 7Operating SystemAndroid 10 My Question or IssueThe music control buttons in my Notification Center aren't visible anymore since a couple of days. (see attached screenshots). My friends also have the same is...

Screenshot_20210105-203241.jpg Screenshot_20210105-203233.jpg Screenshot_20210105-203314.jpg
  • Casual Listener
  • Plan Premium Country Netherlands Device OnePlus 7 Operating System Android 10   My Question or Issue The music control buttons in my Notification Center aren't visible anymore since a ...
  • user-removed
  • Not applicable
  • 1242 Views
  • 3 replies
  • 0 likes
  • 1242 Views
  • 3 replies
  • 0 likes

Deleted Play Queue in my Android mobile

When I switched off and then switched on my mobile phone, my play queue got empty. I always had to remember and find the playlist I listened to and play it again. It bothered me so much that I cancelled my Premium.Please, fix it or advice me how to a...

  • Newbie
  • When I switched off and then switched on my mobile phone, my play queue got empty. I always had to remember and find the playlist I listened to and play it again. It bothered me so much that I cancel...
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes

Superuser Contribution App "Keeps Closing" message after downloading from Playstore

PlanPremiumCountry DeviceSamsung GalaxyOperating SystemAndroid Oreo My Question or IssueSpotify app w black background after install from Playstore will not open. It shows just the logo and never opens. Message "app keeps closing". Recently did two s...

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy Operating System Android Oreo   My Question or Issue Spotify app w black background after install from Playstore will not open. I...
  • Ver
  • Spotify Legend
  • 336 Views
  • 2 replies
  • 0 likes
  • App "keeps closing" after download from Playstore
  • 336 Views
  • 2 replies
  • 0 likes

Superuser Contribution 30 minutes ad free won't appear

PlanFreeCountryUSDeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or IssueI've been having this issue for a couple days now where the app won't ask if I want 30 minutes ad free. I'll listen past two ad blocks and sometimes switch playli...

  • Newbie
  • Plan Free Country US Device Samsung Galaxy Note 8 Operating System Android    My Question or Issue I've been having this issue for a couple days now where the app won't ask if I w...
  • Jeremy
  • Spotify Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs keep pausing/stopping

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or IssueMy downloaded songs keep pausing/stopping. Sometimes, it gets two thirds of the way through a song, sometimes it is every 10 seconds. This just starte...

  • Casual Listener
  • Plan Premium Country Australia Device Samsung Galaxy S7 Operating System Android 8.0.0   My Question or Issue My downloaded songs keep pausing/stopping. Sometimes, it gets two thirds o...
  • Jeremy
  • Spotify Legend
  • 2743 Views
  • 22 replies
  • 5 likes
  • 2743 Views
  • 22 replies
  • 5 likes

Superuser Contribution I don't know how to play songs motorola device

Good afternoon, excuse me, I have a problem with Spotify not playing any song, I already tried with 4G network and with wi-fi the minute counter does not advance, everything is muted, I already tried to reinstall the application, I tried with another...

  • Casual Listener
  • Good afternoon, excuse me, I have a problem with Spotify not playing any song, I already tried with 4G network and with wi-fi the minute counter does not advance, everything is muted, I already tried...
  • CarlosE
  • Moderator
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Solved!! Something went wrong

PlanPremium (Duo)CountrySpainDeviceMotorola Moto E4 PlusOperating SystemAndroid Nougat (7.1.1) My Question or IssueSo Spotify works fine on my computer but not on my phone. When I open the Spotify app on my phone, the homepage loads fine. I can scrol...

  • Casual Listener
  • Plan Premium (Duo) Country Spain Device Motorola Moto E4 Plus Operating System Android Nougat (7.1.1)   My Question or Issue So Spotify works fine on my computer but not on my pho...
  • user-removed
  • Not applicable
  • 2622 Views
  • 3 replies
  • 0 likes
  • 2622 Views
  • 3 replies
  • 0 likes

[Android][Other] Stop blocked artists from appearing in Album Picks section

Personally, I cannot stand the band Mayday Parade. Every time that they came on the radio, I'd have to skip them until I figured out how to block them. But now they're appearing in my album picks section despite being blocked? Is there any way that a...

  • Visitor
  • Personally, I cannot stand the band Mayday Parade. Every time that they came on the radio, I'd have to skip them until I figured out how to block them. But now they're appearing in my album picks sec...
  • user-removed
  • Not applicable
  • 307 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 307 Views
  • 1 replies
  • 0 likes

[Android][Podcasts] Podcast playback stops if you "skip" past the end of the episode

On my Android v. 8.5.89.901 (and previous versions as well) Typical scenario: the credits are playing on a podcast and you want to skip to the next one in the queue, but you want the current one marked as played, so you tap the skip 15s button a coup...

  • Newbie
  • On my Android v. 8.5.89.901 (and previous versions as well)   Typical scenario: the credits are playing on a podcast and you want to skip to the next one in the queue, but you want the current...
  • 183 Views
  • 0 replies
  • 0 likes
  • Android
    Podcasts
  • 183 Views
  • 0 replies
  • 0 likes

Superuser Contribution Malayalam Radio

I know Spotify had changed the way how the radio stations work. I don't have a problem with this at all. But when it comes to song radio for Malayalam (Indian language) it doesn't work at all. The radio playlists generated by the algorithm do not mak...

  • Gig Goer
  • I know Spotify had changed the way how the radio stations work. I don't have a problem with this at all. But when it comes to song radio for Malayalam (Indian language) it doesn't work at all. The ra...
  • Akash_AS
  • Gig Goer
  • 881 Views
  • 4 replies
  • 0 likes
  • 881 Views
  • 4 replies
  • 0 likes

Superuser Contribution Why I can't see the lyrics on my Spotify?

I can't find the lyrics now. But before it be there.PlanPremiumCountryIndonesiaDevice(Oppo Reno)Operating System(Android 10) My Question or Issue

  • Casual Listener
  • I can't find the lyrics now. But before it be there. Plan Premium Country Indonesia Device (Oppo Reno) Operating System (Android 10)   My Question or Issue  
  • Alex
  • Spotify Legend
  • 1639 Views
  • 1 replies
  • 0 likes
  • 1639 Views
  • 1 replies
  • 0 likes

Mi dispositivo Android no reproduce canciones / online

Buenas tardes , disculpen tengo un inconveniente con Spotify no reproduce ninguna canción ya probé con red 4G y con wi-fi el contador de los minutos no avanza se queda todo silenciado , ya intenté reinstalar la aplicación probé con otra cuenta y el i...

  • Casual Listener
  • Buenas tardes , disculpen tengo un inconveniente con Spotify no reproduce ninguna canción ya probé con red 4G y con wi-fi el contador de los minutos no avanza se queda todo silenciado , ya intenté re...
  • 349 Views
  • 0 replies
  • 0 likes
  • 349 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcast won't play from Android to DENON HEOS (only to Google Home)

PlanPremium FamilyCountryFranceDeviceSamsung Galaxy A40 (Android 10 / One UI 2.0) & MII 8 Lite (Android )Playing to DENON HS2 and CEOL and Yamaha TX NR676 amplifier...- latest firmware for all devices- latest spotify version for all devices Operating...

  • Casual Listener
  • Plan Premium Family Country France Device Samsung Galaxy A40 (Android 10 / One UI 2.0) & MII 8 Lite (Android ) Playing to DENON HS2 and CEOL and Yamaha TX NR676 amplifier... - latest firmw...
  • Eni
  • Moderator
  • 1130 Views
  • 3 replies
  • 1 likes
  • 1130 Views
  • 3 replies
  • 1 likes