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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27913 Views
  • 59 replies
  • 23 likes
  • 27913 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870437 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870437 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24753 Views
  • 3 replies
  • 0 likes
  • 24753 Views
  • 3 replies
  • 0 likes

Frequent crashes in the background in Mobile app

PlanPremiumCountryFinlandDeviceSamsung Galaxy S8 (SM-G950F)Operating SystemAndroid 9Spotify version 8.5.84.875My Question or IssueHi. My Samsung S8 is notificating daily about frequent crashes in the background for no reason. Spotify is not even used...

  • Newbie
  • Plan Premium Country Finland Device Samsung Galaxy S8 (SM-G950F) Operating System Android 9 Spotify version 8.5.84.875 My Question or Issue Hi. My Samsung S8 is notificating daily ab...
  • 289 Views
  • 0 replies
  • 0 likes
  • Android
    background
    Crash
    Frequent
    Mobile
  • 289 Views
  • 0 replies
  • 0 likes

Superuser Contribution Artist page not shown

PlanPremiumCountryMexicoDeviceMoto E4 plusOperating SystemAndroid 7.1.1 My Question or Issuewhen i look for an artist and click to see their profile the app doesn't show anything and gives me a error message saying that something went wrong and that ...

  • Newbie
  • Plan Premium Country Mexico Device Moto E4 plus Operating System Android 7.1.1   My Question or Issue when i look for an artist and click to see their profile the app doesn't show anyt...
  • lbvec
  • Casual Listener
  • 610 Views
  • 4 replies
  • 2 likes
  • 610 Views
  • 4 replies
  • 2 likes

Superuser Contribution Full screen lyrics visualizer not working

PlanPremiumCountryDominican RepublicDeviceSamsung Galaxy S20+Operating SystemAndroid 10 My Question or IssueThe full screen lyrics visualizer is not working since few days ago, I tried resetting the app through cleaning cache and data, but the proble...

  • Visitor
  • Plan Premium Country Dominican Republic Device Samsung Galaxy S20+ Operating System Android 10   My Question or Issue The full screen lyrics visualizer is not working since few days ag...
  • Ivan
  • Spotify Legend
  • 688 Views
  • 1 replies
  • 0 likes
  • 688 Views
  • 1 replies
  • 0 likes

[Android][Playlists] Why does my playlist keep reshuffling?

So ever since I got a car with Bluetooth, I've noticed that when my Android phone connects, my playlist will reshuffle, and I'll lose the order of songs that I was expecting.And just now, while going through the play queue and deleting/reorganizing t...

  • Casual Listener
  • So ever since I got a car with Bluetooth, I've noticed that when my Android phone connects, my playlist will reshuffle, and I'll lose the order of songs that I was expecting. And just now, while goi...
  • 170 Views
  • 0 replies
  • 0 likes
  • Android
    Playlists
  • 170 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify no longer plays on the smartphone

My Question or Issuesince yesterday, Spotify no longer plays on the smartphone. I can still play music with my smartphone, e.g. control the PC, but when I put the audio output on the smartphone it no longer plays. I have already reinstalled the app, ...

  • Casual Listener
  • My Question or Issue since yesterday, Spotify no longer plays on the smartphone. I can still play music with my smartphone, e.g. control the PC, but when I put the audio output on the smartphone it ...
  • Alex
  • Spotify Legend
  • 524 Views
  • 6 replies
  • 1 likes
  • 524 Views
  • 6 replies
  • 1 likes

daily mix wont refresh.

I have a xiaomi mi 9t pro with android 10 miui 11 and for 4 months now the daily mixes did not change even once i tried to reinstall and clear catch both didnt help. I also have spotify on my computer lenovo thinkpad e570 with windows 10 and also the...

  • Visitor
  • I have a xiaomi mi 9t pro with android 10 miui 11 and for 4 months now the daily mixes did not change even once i tried to reinstall and clear catch both didnt help. I also have spotify on my compute...
  • 326 Views
  • 0 replies
  • 2 likes
  • 326 Views
  • 0 replies
  • 2 likes

Cant log in to my device

PlanPremiumCountryIrelandDeviceChill box maxOperating SystemAndroid My Question or IssueHi,I cant log in to Spotify on my android device. Currently receiving message ' you are set to offline, please go online to connect..'When I try to log in via fac...

  • Visitor
  •   Plan Premium Country Ireland Device Chill box max Operating System Android   My Question or Issue Hi, I cant log in to Spotify on my android device. Currently receiving messag...
  • AdamDam
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Playlists] Disable Random Mode in Release Radar

Hey People, I love to check my new release radar every Friday. But there is no option to enable/disable random mode while using Spotify via Android App. I have to go back to another, usual playlist of mine, start a song, and switch off random mode th...

  • Newbie
  • Hey People,   I love to check my new release radar every Friday. But there is no option to enable/disable random mode while using Spotify via Android App. I have to go back to another, usual p...
  • Elena
  • Moderator
  • 840 Views
  • 1 replies
  • 0 likes
  • Mobile
    Playlists
  • 840 Views
  • 1 replies
  • 0 likes

Google home with several user and Spotify family ...

PlanFamilyCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueHi there, I am using google home under which 2 speakers (HK Citation One Duo) are defined, this under my house where I have set Spo...

  • Casual Listener
  • Plan Family Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android   My Question or Issue Hi there, I am using google home under which 2 spe...
  • Cdelecole
  • Casual Listener
  • 581 Views
  • 2 replies
  • 0 likes
  • 581 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Android][Other] Web Player Randomly Connects. Stops playing through my phone speaker

So I've been playing music through my phone speaker but just today Spotify app started to glitch on me. I'll play a song and it will only play for a few seconds before it switches to playing on "web player chromebook" on its own. It's really really a...

  • Visitor
  • So I've been playing music through my phone speaker but just today Spotify app started to glitch on me. I'll play a song and it will only play for a few seconds before it switches to playing on "web ...
  • Xenia
  • Moderator
  • 317 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download artist playlists

I'm wanting to download an artist's playlist, Diana Upton-Hill, but there's no button for downloading, just to save the songs to my music favorites. She has multiple albums, is there a reason I can't download any content?

  • Casual Listener
  • I'm wanting to download an artist's playlist, Diana Upton-Hill, but there's no button for downloading, just to save the songs to my music favorites. She has multiple albums, is there a reason I can't...
  • Jeremy
  • Spotify Legend
  • 1461 Views
  • 5 replies
  • 0 likes
  • 1461 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify plays songs outside of playlist

PlanFamilyCountryUSDeviceSamsung Galaxy 9Operating System My Question or IssueIf I am listening to a "90s r&b" playlist made by another user then every 1-4 songs a song from outside the playlist and even genre will play. I have not had this issue bef...

  • Casual Listener
  •   Plan Family Country US Device Samsung Galaxy 9 Operating System     My Question or Issue If I am listening to a "90s r&b" playlist made by another user then every 1-4 ...
  • Elena
  • Moderator
  • 362 Views
  • 3 replies
  • 0 likes
  • 362 Views
  • 3 replies
  • 0 likes

Superuser Contribution app not working

PlanPremiumCountrythe NetherlandsDeviceSamsung Galaxy A8 2018Operating System My Question or IssueThe spotify app stopped working on my phone since yesterday when I want to play music the bar just stays at 0:00 and all of my downloaded songs are gone...

  • Visitor
  •   Plan Premium Country the Netherlands Device Samsung Galaxy A8 2018 Operating System     My Question or Issue The spotify app stopped working on my phone since yesterday wh...
  • Mario
  • Spotify Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Android Not Posting to Instagram Stories, Home Page Unavailable

PlanPremiumCountryUSDeviceGalaxy Note 20Operating SystemAndroid My Question or IssueI cannot post to my instagram stories (I just get a blank page that is black at the bottom, fading to red at the top), nor can I access my home page. I just got a new...

  • Visitor
  • Plan Premium Country US Device Galaxy Note 20 Operating System Android   My Question or Issue I cannot post to my instagram stories (I just get a blank page that is black at the bottom...
  • Elena
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution local files

PlanPremiumCountryUnited StatesDeviceLG K20 PlusOperating SystemAndroid 7.0 My Question or IssueAlright so, i've had local files for a couple of months now. They were working just fine at the time, and I was able to add them to my phone pretty easily...

  • Casual Listener
  • Plan Premium Country United States Device LG K20 Plus Operating System Android 7.0   My Question or Issue Alright so, i've had local files for a couple of months now. They were working...
  • Mihail
  • Spotify Legend
  • 395 Views
  • 3 replies
  • 0 likes
  • 395 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android] Stop randomly switching songs when playing an album!

This drives me absolutely bonkers! I am suddenly unable to listen to an album starting at song 1, play the complete song, then move on to the next! Instead, I get about halfway before switching to another song in the same album spotify premium menber...

  • Visitor
  • This drives me absolutely bonkers! I am suddenly unable to listen to an album starting at song 1, play the complete song, then move on to the next!  Instead, I get about halfway before switchin...
  • Ivan
  • Spotify Legend
  • 532 Views
  • 1 replies
  • 0 likes
  • Android
  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs dont shuffle please help!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan anyone help my Samsung A50 won't shuffle songs plays the same 30 or 40 over and over,even...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can any...
  • Ver
  • Spotify Legend
  • 379 Views
  • 3 replies
  • 0 likes
  • 379 Views
  • 3 replies
  • 0 likes

Samsung Galaxy A71 Lock Screen Controls

My Device is a Samsung Galaxy A71 5g running Android 10 The issue was that music controls would not show on the lock screen. I tried all of the other suggestions for making them show up (and I'm not sure if they are also required to make it work) inc...

  • Visitor
  • My Device is a Samsung Galaxy A71 5g running Android 10   The issue was that music controls would not show on the lock screen. I tried all of the other suggestions for making them show up (and...
  • 1152 Views
  • 0 replies
  • 0 likes
  • 1152 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music randomly pauses

I'm so damn angry... I love spotify and now always randomly pauses my songs.... also in my car or any kind of bluetooth connection... I can't use it this way.... My android is the latest version, my spotify is the latest version blablabla.... Please ...

  • Casual Listener
  • I'm so damn angry... I love spotify and now always randomly pauses my songs.... also in my car or any kind of bluetooth connection... I can't use it this way.... My android is the latest version, my ...
  • Elena
  • Moderator
  • 218 Views
  • 1 replies
  • 1 likes
  • 218 Views
  • 1 replies
  • 1 likes