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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27103 Views
  • 59 replies
  • 23 likes
  • 27103 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870081 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870081 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24682 Views
  • 3 replies
  • 0 likes
  • 24682 Views
  • 3 replies
  • 0 likes

Superuser Contribution [ Note 9 ] The list of who listen a song don't load

PlanFamily Premium CountryRomania DeviceSamsung Note 9 Operating SystemAndroid 10 My Question or IssueAt family mix when i want to see who had listen a song, the list dont load. All I got is what can be seen in screenshot.

  • Visitor
  • Plan Family Premium   Country Romania    Device Samsung Note 9   Operating System Android 10   My Question or Issue At family mix when i want to see who had list...
  • Katerina
  • Spotify Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Bug Report] Sound Level Decreasing

PlanPremiumCountryUSDeviceLG Stylo 4Operating SystemAndroid 9 (pie) About two weeks ago I noticed that when listening to a podcast the volume would be very low. I keep it all the way up when listening in the car, so that was odd. At first I thought i...

  • Casual Listener
  • Plan Premium Country US Device LG Stylo 4 Operating System Android 9 (pie)   About two weeks ago I noticed that when listening to a podcast the volume would be very low.  I keep...
  • Elena
  • Moderator
  • 288 Views
  • 1 replies
  • 0 likes
  • Android 9-Pie
    LG Stylo 4
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song-Radio Bug: Repeat- and Shuffle-Button doesn't work. Also no option to Download whole list.

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueHello Spotify-Community,I would like to report a bug in Song-Radio (I don't know under which listed category, I can do that):It started when I heard a Song in...

  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android   My Question or Issue Hello Spotify-Community, I would like to report a bug in Song-Radio (I don't know...
  • Elena
  • Moderator
  • 641 Views
  • 1 replies
  • 0 likes
  • Bugs issues
    suggestions
  • 641 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't follow anymore / followings stuck at 1168

PlanPremiumCountryGermanyDeviceHuawei P30Operating SystemAndroid 10 My Question or IssueHello,I can't follow artists anymore...When I click follow it says I'm "following now".After close / open Spotify again, I'm not following the exact same artist a...

  • Regular
  • Plan Premium Country Germany Device Huawei P30 Operating System Android 10     My Question or Issue Hello, I can't follow artists anymore... When I click follow it says I'm "fo...
  • Elena
  • Moderator
  • 615 Views
  • 10 replies
  • 0 likes
  • 615 Views
  • 10 replies
  • 0 likes

Superuser Contribution Every other song doesn't have sound

None In my playlist every other song doesn't have sound it shows its playing seek bar counting like it should but no soundPlanFree/PremiumCountryUnited StatesDevice My Question or Issue

  • Newbie
  • None In my playlist every other song doesn't have sound it shows its playing seek bar counting like it should but no sound Plan Free/Premium Country United States Device     My Ques...
  • Elena
  • Moderator
  • 260 Views
  • 1 replies
  • 1 likes
  • 260 Views
  • 1 replies
  • 1 likes

Superuser Contribution Podcasts glitching.. Unable to listen

Plan Premium Country USA DeviceLG Stylo 4 Operating SystemAndroid 8.1.0 My Question or IssueMusic plays fine but I am unable to play any podcasts without them glitching out. I have restarted my phone and reinstalled the app but it didn't help.

  • Casual Listener
  • Plan Premium   Country USA   Device LG Stylo 4   Operating System Android 8.1.0   My Question or Issue Music plays fine but I am unable to play any podcasts withou...
  • Elena
  • Moderator
  • 981 Views
  • 10 replies
  • 1 likes
  • 981 Views
  • 10 replies
  • 1 likes

Superuser Contribution music plays loudly after bluetooth disconnects from car

Plan: PremumFree/PremiumCountry:USA Device: Samsung Galaxy S10(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System: Android(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have seen other posts about this dating back at le...

  • Visitor
  • Plan: Premum Free/Premium Country:USA   Device: Samsung Galaxy S10 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System: Android (iOS 10, Android Oreo, Windows ...
  • Elena
  • Moderator
  • 682 Views
  • 1 replies
  • 0 likes
  • 682 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics arent showing in any songs even though my region supports them

PlanPremiumCountryParaguayDeviceSamsung Galaxy S8+Operating SystemAndroid 9 My Question or IssueThe lyrics aren't showing for any song that I search for.Recently I found out that lyrics were added to Spotify as a new feature last month in my region. ...

  • Visitor
  • Plan Premium Country Paraguay Device Samsung Galaxy S8+ Operating System Android 9   My Question or Issue The lyrics aren't showing for any song that I search for. Recently I found ou...
  • Alex
  • Spotify Legend
  • 848 Views
  • 2 replies
  • 1 likes
  • Android
    lyrics
  • 848 Views
  • 2 replies
  • 1 likes

Superuser Contribution Song currently playing not marked green?

PlanPremiumCountrySwedenDeviceHuawei P30 pro My Question or IssueMost of the time when I'm playing music the currently playing song is marked green in the list. But sometimes it isn't. Is this per design or a bug? I wish it was always marked green.

  • Casual Listener
  • Plan Premium Country Sweden Device Huawei P30 pro  My Question or Issue Most of the time when I'm playing music the currently playing song is marked green in the list. But sometimes it is...
  • magnusthome
  • Casual Listener
  • 552 Views
  • 4 replies
  • 0 likes
  • 552 Views
  • 4 replies
  • 0 likes

Superuser Contribution Shuffel trotz Premium

PlanPremiumCountryGermanyDeviceAdroidOperating SystemAndroid oreo My Question or IssueSeit dem Update shuffelt spotify ausschließlich! Sowohl in playlists als auch in Alben. Der shuffel-modus wird mir nicht angezeigt, kann also nicht über das icon de...

  • Visitor
  • Plan Premium Country Germany Device Adroid Operating System Android oreo   My Question or Issue Seit dem Update shuffelt spotify ausschließlich! Sowohl in playlists als auch in Alben. ...
  • Elena
  • Moderator
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] settings different for same Spotify version.

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Atoto android headunit A6 standardOperating System(iOS 10, Android Oreo, Windows 10,etc.)Android 6My Question or IssueThe settings are different on my android phone from th...

  • Visitor
  • Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)   Atoto android headunit A6 standard Operating System (iOS 10, Android Oreo, Windows 10,etc.) An...
  • Mario
  • Spotify Legend
  • 656 Views
  • 1 replies
  • 0 likes
  • Android 6.0
    Android Headunit
    Carview
  • 656 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify has buzzing noise on speaker on LG Android

I have an LG Stylo 3, specifically a model LGL84VL, with operating system Android 7.0. I have spotify premium.Recently, as of this week, my spotify has a buzzing sound every other song played that can be best described as the buzzing that happens whe...

  • Visitor
  • I have an LG Stylo 3, specifically a model LGL84VL, with operating system Android 7.0. I have spotify premium. Recently, as of this week, my spotify has a buzzing sound every other song played that ...
  • Elena
  • Moderator
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify downloading songs stop current stream from playing

PlanPremiumCountryFranceDeviceSamsung Galaxy 9+Operating SystemAndroid Oreo My Question or IssueWhen I launch the app while connected on WiFi (or connect to WiFi while using the app) streaming of the current played song often stop and/or trying to na...

  • Casual Listener
  • Plan Premium Country France Device Samsung Galaxy 9+ Operating System Android Oreo   My Question or Issue When I launch the app while connected on WiFi (or connect to WiFi while u...
  • Mario
  • Spotify Legend
  • 648 Views
  • 1 replies
  • 0 likes
  • connection
  • 648 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs gone once again

I've had problems with spotify liked/saved songs for a month. I've clean reinstalled the app multiple times, and each time when the update was available. Still, it's not working as it should. Before update it crashed when I opened 'liked', now it loa...

  • Regular
  • I've had problems with spotify liked/saved songs for a month. I've clean reinstalled the app multiple times, and each time when the update was available. Still, it's not working as it should. Before ...
  • Elena
  • Moderator
  • 508 Views
  • 1 replies
  • 0 likes
  • 508 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song quality and volume changes every time I select a track, use manual skip, or the skip button.

So the track volume and quality keeps going back and forth between normal and a lesser, quieter version. It changes each time I interact with a track, but will not fluctuate if I let it autoplay. I've tried turning off/changing normalize, the stream ...

  • Newbie
  • So the track volume and quality keeps going back and forth between normal and a lesser, quieter version. It changes each time I interact with a track, but will not fluctuate if I let it autoplay. I'v...
  • Mario
  • Spotify Legend
  • 572 Views
  • 2 replies
  • 0 likes
  • 572 Views
  • 2 replies
  • 0 likes

Superuser Contribution Daily drive audio book

PlanPremiumCountryGermany DeviceHuawei p20 proOperating SystemAndroid 9 My Question or IssueI searched for a audio book to listen to on a long drive. Since then my daily drive Playlist is messed up. Why is spotify playing one random chapter of differ...

  • Visitor
  • Plan Premium Country Germany  Device Huawei p20 pro Operating System Android 9   My Question or Issue I searched for a audio book to listen to on a long drive. Since then my daily...
  • Elena
  • Moderator
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Code Camera Icon Not Showing

PlanPremiumCountryUSADeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueI just don't have the camera icon at all when I click search, all I have is the mic icon. I have uninstalled and reinstalled, does this feature not exist anymore?

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy 7 Operating System Android   My Question or Issue I just don't have the camera icon at all when I click search, all I have is the mic ico...
  • Elena
  • Moderator
  • 1951 Views
  • 1 replies
  • 0 likes
  • 1951 Views
  • 1 replies
  • 0 likes

Superuser Contribution Equalizer

PlanPremiumCountryBelarusDeviceXiaomi Redmi 6Operating SystemAndroid 9 My Question or IssueWhen i Open a Spotify app the equaliser is not active and i have to go to the settings, tap on the equaliser to activate it again.

  • Newbie
  • Plan Premium Country Belarus Device Xiaomi Redmi 6 Operating System Android 9   My Question or Issue When i Open a Spotify app the equaliser is not active and i have to go to the setti...
  • Alex
  • Spotify Legend
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canvas for podcast m

Hi I haven't found which room to put this request in but it would be a good idea if the canvas could be available for podcasts !PlanFree/PremiumCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Ore...

  • Visitor
  • Hi I haven't found which room to put this request in but it would be a good idea if the canvas could be available for podcasts ! Plan Free/Premium Country France Device (iPhone 8, Samsung Galax...
  • Alex
  • Spotify Legend
  • 978 Views
  • 1 replies
  • 3 likes
  • 978 Views
  • 1 replies
  • 3 likes

Superuser Contribution Duplicate warning not displayed when adding recommended song

Open a playlist and go to the recommended songs at the bottom. Click on a recommended song and it will start playing. Manually add this song to the playlist. Return to your playlist and click the Quick add button on the same song. The song is added a...

  • Visitor
  • Open a playlist and go to the recommended songs at the bottom. Click on a recommended song and it will start playing. Manually add this song to the playlist. Return to your playlist and click the Qui...
  • Alex
  • Spotify Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes