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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27880 Views
  • 59 replies
  • 23 likes
  • 27880 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870421 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870421 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24748 Views
  • 3 replies
  • 0 likes
  • 24748 Views
  • 3 replies
  • 0 likes

Solved!! Podcasts not updating as of Sept 17, 2020

Plan FreeFree/PremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung Windows 10Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android windows 10My Question or IssueSpotify feature of downloading and listening to...

  • Music Fan
  • Plan Free Free/Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung Windows 10 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android windo...
  • carmendot
  • Music Fan
  • 425 Views
  • 1 replies
  • 1 likes
  • 425 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution I can't find my liked songs on Android app. Where did it go?

PlanFreeCountryUSADeviceGalaxy S7Operating SystemAndroidMy Question or IssueI can't find my liked songs on Android app. Where did it go? I can find the liked songs on the computer program.

  • Regular
  • Plan Free Country USA Device Galaxy S7 Operating System Android My Question or Issue I can't find my liked songs on Android app. Where did it go? I can find the liked songs on the computer p...
  • Peter
  • Spotify Legend
  • 1496 Views
  • 9 replies
  • 1 likes
  • 1496 Views
  • 9 replies
  • 1 likes

Superuser Contribution Spotify crashes when opening Liked Songs

PlanPremiumCountryArgentinaDevicemoto g(6)Operating SystemAndroid Pie My Question or IssueThe app is closing itself automatically when trying to enter the Liked Songs screen, as well as not seeing it in my playlists. I'm using the Alpha version of th...

  • Regular
  • Plan Premium Country Argentina Device moto g(6) Operating System Android Pie   My Question or Issue The app is closing itself automatically when trying to enter the Liked Songs screen...
  • Pochs
  • Casual Listener
  • 4123 Views
  • 10 replies
  • 16 likes
  • 4123 Views
  • 10 replies
  • 16 likes

Trouble playing downloaded podcast (Joe Rogan)

PlanPremiumCountryUSA Device Samsung Galaxy S20Operating System Android 10 My Question or IssueI have a problem when playing a downloaded Joe Rogan podcast. Even though I have downloaded the podcast, if I lose my network connection, the podcast will ...

  • Casual Listener
  •   Plan Premium Country USA   Device  Samsung Galaxy S20 Operating System  Android 10   My Question or Issue I have a problem when playing a downloaded Joe Rogan p...
  • beerens20
  • Newbie
  • 1216 Views
  • 1 replies
  • 1 likes
  • 1216 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify does not start on Galaxy Note 9 / Android 10 / Knox

PlanPremiumCountrySwedenDeviceSamsung Galaxy Note 9 with Samsung KnoxOperating SystemAndroid 10 My Question or IssueI have been using Spotify without problem earlier. I had to recently perform a factory reset on my Galaxy Note 9 and re-install the Sp...

  • Casual Listener
  • Plan Premium Country Sweden Device Samsung Galaxy Note 9 with Samsung Knox Operating System Android 10   My Question or Issue I have been using Spotify without problem earlier. I had t...
  • Ver
  • Spotify Legend
  • 3341 Views
  • 16 replies
  • 1 likes
  • 3341 Views
  • 16 replies
  • 1 likes

search not working on xiaomi tv box

search not working on xiaomi tv box. reinstalling spotify app was not helpfulPlanPremiumCountryIsraelDevicexiaomi tv boxOperating SystemAndroid My Question or Issuesearch not working on xiaomi tv box. reinstalling spotify app was not helpful

  • Visitor
  • search not working on xiaomi tv box.  reinstalling spotify app was not helpful Plan Premium Country Israel Device xiaomi tv box Operating System Android   My Question or Issue s...
  • 487 Views
  • 0 replies
  • 1 likes
  • "android""search not working"
  • 487 Views
  • 0 replies
  • 1 likes

Free version low volume control

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAs above I have the free version, just bought a new car and via bluetooth i have very low vol...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue As abov...
  • 208 Views
  • 0 replies
  • 1 likes
  • 208 Views
  • 0 replies
  • 1 likes

Notification

It is a new problem for me.Whenever I hit the Pause button, the spotify notification in the status bar disappears.I tried everything but nothing happened...

  • Visitor
  • It is a new problem for me. Whenever I hit the Pause button, the spotify notification in the status bar disappears. I tried everything but nothing happened...  
  • MKJay
  • Visitor
  • 307 Views
  • 1 replies
  • 2 likes
  • 307 Views
  • 1 replies
  • 2 likes

widget disappeared 2020

PlanPremiumCountryMxDevicesony H8266Operating SystemAndroid v10 My Question or Issuehomescreen widget is now a tiny plain white rectangle. restarting, removing and replacing the widget gets me the same white placeholder instead of the player.app work...

  • Newbie
  • Plan Premium Country Mx Device sony H8266 Operating System Android v10   My Question or Issue homescreen widget is now a tiny plain white rectangle. restarting, removing and replacing ...
  • 269 Views
  • 0 replies
  • 1 likes
  • Android 10
    Widget
  • 269 Views
  • 0 replies
  • 1 likes

Group Session Bugs

PlanPremiumCountryPortugal DeviceMi Note 10Operating SystemAndroid My Question or IssueI've been testing Group Session between two Android Phones and I'd like to report the following 2 issues: 1 - Whenever a song is added to the queue, either by a cl...

  • Regular
  • Plan Premium Country Portugal   Device Mi Note 10 Operating System Android   My Question or Issue I've been testing Group Session between two Android Phones and I'd like to repor...
  • 1091 Views
  • 0 replies
  • 3 likes
  • 1091 Views
  • 0 replies
  • 3 likes

Car mode - Screen always on not working

PlanFamily PremiumCountryItalyDeviceSamsung Galaxy Note 9Operating SystemAndroid Pie My Question or IssueI use an aux cable because I have no bluetooth connection in my car radio. So, I have to set the car mode manually (ok). I also check the "always...

  • Casual Listener
  • Plan Family Premium Country Italy Device Samsung Galaxy Note 9 Operating System Android Pie   My Question or Issue I use an aux cable because I have no bluetooth connection in my car r...
  • Sandman69
  • Visitor
  • 4933 Views
  • 4 replies
  • 0 likes
  • 4933 Views
  • 4 replies
  • 0 likes

Broken controller for Jabra Elite 85H after upgrading to Android 11

PlanPremiumCountryPolandDevicePixel 2XL, Jabra Elite 85HOperating SystemAndroid 11, recent version of Spotify and Sound+ My Question or Issue App does not work properly with Jabra Sound+ and Jabra Elite 85H headphones. Controll buttons work only some...

  • Newbie
  •   Plan Premium Country Poland Device Pixel 2XL, Jabra Elite 85H Operating System Android 11, recent version of Spotify and Sound+   My Question or Issue   App does not work...
  • 360 Views
  • 0 replies
  • 0 likes
  • 360 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution No se escuchan canciones al cambiarlas

PlanPremiumDeviceSamsung Galaxy J2 CoreOperating SystemAndroid Oreo 8.1 My Question or IssueAl saltear una cancion la que le sigue no se escucha. La barra blanca se mueve como si se estuviera reproduciendo pero no se escucha nada. Si cambio varias ve...

  • Casual Listener
  • Plan Premium Device Samsung Galaxy J2 Core Operating System Android Oreo 8.1    My Question or Issue Al saltear una cancion la que le sigue no se escucha. La barra blanca se mu...
  • Alex
  • Spotify Legend
  • 1040 Views
  • 6 replies
  • 0 likes
  • 1040 Views
  • 6 replies
  • 0 likes

Superuser Contribution My Spotify app can´t connect Chrome Cast

My spotify app version 8.5.60.1013 can´t connect on my chromeCast TVPlanPremiumCountryBrazailDeviceXiami Mi6 Operating SystemAndroid Muiu Global version 11.06 My Question or IssueA have a network with cabe/Wi-fi hosts my Mi6 phone can´t connect spoti...

WebPlayerConnected.PNG Screenshot_2020-06-16-14-56-49-305_com.spotify.music.jpg
  • Regular
  • My spotify app version 8.5.60.1013 can´t connect on my chromeCast TV Plan Premium Country Brazail Device Xiami Mi6  Operating System Android Muiu Global version 11.06   My Que...
  • Mario
  • Spotify Legend
  • 1151 Views
  • 6 replies
  • 0 likes
  • spotify web
  • 1151 Views
  • 6 replies
  • 0 likes

Superuser Contribution Every second song plays silently

When playing from an album, playlist or liked songs first song plays normally but on second progress bar continues with no sound. It fixes itself when jumped atleast 7-8 seconds in the song. Third song plays normal, fourth is again broken and so on. ...

  • Casual Listener
  • When playing from an album, playlist or liked songs first song plays normally but on second progress bar continues with no sound. It fixes itself when jumped atleast 7-8 seconds in the song. Third so...
  • Ver
  • Spotify Legend
  • 1297 Views
  • 3 replies
  • 2 likes
  • 1297 Views
  • 3 replies
  • 2 likes

Superuser Contribution spotify nicht nutzbar

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns, zu versuchen, zu helfen.PlanenGratisprämieLandDeutschlandGerät(Galaxy s10 und s7edgeBetriebssystemAndroidMeine Frage oder mein Prob...

  • Casual Listener
  • Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns, zu versuchen, zu helfen. Planen Gratisprämie Land Deutschland Gerät (Galax...
  • Alex
  • Spotify Legend
  • 654 Views
  • 3 replies
  • 0 likes
  • 654 Views
  • 3 replies
  • 0 likes

Superuser Contribution Changing song on Artist Page doesn't highlight correct song

PlanPremiumCountryThailandDeviceSamsung Galaxy 9Operating SystemAndroid 10 (One UI 2.0) My Question or IssueChanging song on Artist Page doesn't highlight correct song (actually doesn't change at all)1. Go on an Artist Page2. Tap song, this step will...

  • Newbie
  • Plan Premium Country Thailand Device Samsung Galaxy 9 Operating System Android 10 (One UI 2.0)   My Question or Issue Changing song on Artist Page doesn't highlight correct song (...
  • Mihail
  • Spotify Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution All liked songs are missing on Android app?

I recently (in the last week or two) tried to access my Liked Songs on my Android app but a message just shows up saying "Your liked songs will appear here". I tried liking new songs but the heart won't fill, indicating it is not liked. All of my lik...

  • Casual Listener
  • I recently (in the last week or two) tried to access my Liked Songs on my Android app but a message just shows up saying "Your liked songs will appear here". I tried liking new songs but the heart wo...
  • Ivan
  • Spotify Legend
  • 457 Views
  • 1 replies
  • 1 likes
  • 457 Views
  • 1 replies
  • 1 likes

Solved!! Hundreds of songs are randomly missing from Liked Songs on Android

PlanPremiumCountryUkraineDeviceOnePlus6TOperating SystemAndroid 10 (OxygenOS 10.3.5) My Question or IssueI'm new here and today I started moving to Spotify from another platform and got really frustrated about how inconsistent Spotify is.The main pro...

  • Casual Listener
  • Plan Premium Country Ukraine Device OnePlus6T Operating System Android 10 (OxygenOS 10.3.5)   My Question or Issue I'm new here and today I started moving to Spotify from another platf...
  • Billy-J
  • Spotify Star
  • 677 Views
  • 3 replies
  • 0 likes
  • Android 10
    Liked Songs Playlist
    Missing liked songs
  • 677 Views
  • 3 replies
  • 0 likes

Spotify / Android / Cardo PackTalk helmet blutooth

Morning all I have just started using Spotify with my Cardo Packtalk bluetooth helmet communicator for whern im on myu motorcycle. The volume for music and hearing other riders is set right but when I am listening to music and try to use voice comman...

  • Newbie
  • Morning all   I have just started using Spotify with my Cardo Packtalk bluetooth helmet communicator for whern im on myu motorcycle.   The volume for music and hearing other riders is s...
  • Kabo
  • Visitor
  • 10110 Views
  • 1 replies
  • 0 likes
  • 10110 Views
  • 1 replies
  • 0 likes