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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27888 Views
  • 59 replies
  • 23 likes
  • 27888 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870425 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870425 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24752 Views
  • 3 replies
  • 0 likes
  • 24752 Views
  • 3 replies
  • 0 likes

Solved!! Unable to play any artists

PlanFreeCountryUnited StatesDeviceSamsungOperating SystemAndroid My Question or IssueI have never experienced this issue before, but every artist I go into there is no image or "Shuffle Play" button, of course meaning I am unable to shuffle play that...

  • Newbie
  • Plan Free Country United States Device Samsung Operating System Android   My Question or Issue I have never experienced this issue before, but every artist I go into there is no image ...
  • Billy-J
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Can't find lyrics features in android

PlanPremiumCountryIndonesiaDevice(Samsung Galaxy A70)Operating System(One UI v.2 Android 10) My Question or IssueI can't find the feature lyrics on my phone. I already tried to clear cache, update to the last version of spotify and uninstall the appl...

  • Visitor
  • Plan Premium Country Indonesia Device (Samsung Galaxy A70) Operating System (One UI v.2 Android 10)   My Question or Issue I can't find the feature lyrics on my phone. I already tried ...
  • Billy-J
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • lyrics
  • 315 Views
  • 1 replies
  • 0 likes

Can't play Spotify in vehicle through Galaxy S10

PlanPremiumCountryCanadaDeviceSamsung Galaxy S10Operating SystemAndroid Version 10Vehicle2010 Ford RangerVehicle DeckPioneer MVH-200EX I cannot get Spotify working in my vehicle after switching phones to a Galaxy S10 from a Galaxy S7. I can play musi...

  • Visitor
  • Plan Premium Country Canada Device Samsung Galaxy S10 Operating System Android Version 10 Vehicle 2010 Ford Ranger Vehicle Deck Pioneer MVH-200EX   I cannot get Spotify working in m...
  • 409 Views
  • 0 replies
  • 0 likes
  • 409 Views
  • 0 replies
  • 0 likes

Help with Radio Stations

PlanPremiumDevicePixel 3Operating SystemAndroid 10 My Question or Issue I'm fairly new to Spotify. If I play a pre-defined Spotify radio station based on an artist I can follow it and it gets saved to my playlists. It appears to only have a limited n...

  • Music Fan
  • Plan Premium Device Pixel 3 Operating System Android 10   My Question or Issue   I'm fairly new to Spotify.   If I play a pre-defined Spotify radio station based on an artis...
  • 299 Views
  • 0 replies
  • 0 likes
  • Radio
  • 299 Views
  • 0 replies
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Superuser Contribution spot

Como fazer o spotify tocar sem parar?Quando outros aplicativos exibem anúncios ele para a música.Como se tivesse recebendo uma ligação. How to make spotify play non-stop? When other apps display ads it stops the music. As if he was getting a call.

  • Casual Listener
  • Como fazer o spotify tocar sem parar? Quando outros aplicativos exibem anúncios ele para a música. Como se tivesse recebendo uma ligação.   How to make spotify play non-stop? When other apps...
  • Killt
  • Casual Listener
  • 477 Views
  • 2 replies
  • 0 likes
  • 477 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify does not find Bose WiFi speakers

PlanPremiumCountryGermanyDevice Samsung Galaxy 9Operating System Android Oreo My Question or IssueSince the penultimate update, Spotify can no longer find the Bose WiFi speaker. Before, everything worked smoothly. The WiFi works otherwise without pro...

  • Casual Listener
  • Plan Premium Country Germany Device  Samsung Galaxy 9 Operating System  Android Oreo   My Question or Issue Since the penultimate update, Spotify can no longer find the ...
  • Tom2702
  • Casual Listener
  • 593 Views
  • 2 replies
  • 0 likes
  • 593 Views
  • 2 replies
  • 0 likes

Soptify closes itselfs on Win10/Android 10 but not on Echo dot for months

PlanPremiumCountryGermanyDeviceMotorola Action One / Windows 10 PCOperating SystemAndroid 10 & Windows 10 My Question or IssueSo, it's around three months now, while I can start Spotify only on my Echo Dot.Did already about 3-4 clean installs done on...

  • Visitor
  • Plan Premium Country Germany Device Motorola Action One / Windows 10 PC Operating System Android 10 & Windows 10   My Question or Issue So, it's around three months now, while I ca...
  • 388 Views
  • 0 replies
  • 0 likes
  • Android 10
    Crash
    Win10
  • 388 Views
  • 0 replies
  • 0 likes

Solved!! Album Bug - Android

PlanPremium Operating SystemAndroid 9 My Question or IssueAbout 95% of my saved albums no longer show up in my library in-app. On PC, they're all there. The only way I can get them back is to go to the album and unlike, relike. I'm talking HUNDREDS o...

  • Casual Listener
  • Plan Premium   Operating System Android 9   My Question or Issue About 95% of my saved albums no longer show up in my library in-app. On PC, they're all there. The only way I can get...
  • TheAJR1987
  • Casual Listener
  • 942 Views
  • 2 replies
  • 0 likes
  • 942 Views
  • 2 replies
  • 0 likes

Superuser Contribution Disappeared favorite/hide button - premium

PlanPremiumCountry JapanDeviceSharp Android phone S3SHOperating SystemAndroid 9My Question or IssueI started subscription of premium a few days ago.Even though I can listen to all the songs and albums as I like without shuffling, which I appreciate v...

  • Newbie
  • Plan Premium Country  Japan Device Sharp Android phone S3SH Operating System Android 9 My Question or Issue I started subscription of premium a few days ago. Even though I can listen t...
  • Mihail
  • Spotify Legend
  • 3344 Views
  • 10 replies
  • 0 likes
  • 3344 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Import your music option

Hi all my friends have the "Import your music" option in Settings but I don't and that could be very useful to me. I wanted to know how can I have it or if there's something I have to do in Settings or something, so I can decide if I renew my premium...

  • Casual Listener
  • Hi all my friends have the "Import your music" option in Settings but I don't and that could be very useful to me. I wanted to know how can I have it or if there's something I have to do in Settings ...
  • Elena
  • Moderator
  • 577 Views
  • 1 replies
  • 0 likes
  • 577 Views
  • 1 replies
  • 0 likes

Cant play an individual song on phone but can on Windows laptop

PlanFreeCountry DeviceSamsung Galaxy A80Operating Systemlatest My Question or IssueWhen i search for a song on my phone i can never play the individual song, only shuffle play a load of songs related to it, but when i login on the same account on my ...

  • Visitor
  • Plan Free Country   Device Samsung Galaxy A80 Operating System latest   My Question or Issue When i search for a song on my phone i can never play the individual song, only shuffl...
  • robigouk
  • Composer
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Unplayed Podcast don't show up

PlanPremiumCountryGermanyDeviceS20+ 5g, S7 edge, S5, Galaxy Tab s3Operating SystemAndroid Hey,I have the Problem that two of my three Podcast shows don't show up in the unplayed list in the podcast index in your library. This is for all my devices. S...

  • Visitor
  •   Plan Premium Country Germany Device S20+ 5g, S7 edge, S5, Galaxy Tab s3 Operating System Android   Hey, I have the Problem that two of my three Podcast shows don't show up in t...
  • 320 Views
  • 0 replies
  • 2 likes
  • 320 Views
  • 0 replies
  • 2 likes

Favorite?

Hello, Why do up two covers to show me? How can i change this? Up right cover (Sonic) is first album than i add after install Spotife. Now i excluding this album from favorite, but it show me every day. PlanPremiumCountryRussiaDevice(Huawei p10 lite)...

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  • Regular
  • Hello,  Why do up two covers to show me? How can i change this? Up right cover (Sonic) is first album than i add after install Spotife. Now i excluding this album from favorite, but it show me ...
  • MattSuda
  • Spotify Star
  • 712 Views
  • 8 replies
  • 0 likes
  • 712 Views
  • 8 replies
  • 0 likes

Long press on buds plus does not open Spotify

Plan :FreeCountry :India Device :OnePlus 7Operating System :Android 10 My Question or Issue :There's an option on the Galaxy wearable application that allows you to customize the touch actions on the buds plus. One such feature is the long press on t...

  • Visitor
  • Plan : Free Country : India   Device : OnePlus 7 Operating System : Android 10   My Question or Issue : There's an option on the Galaxy wearable application that allows you ...
  • 370 Views
  • 0 replies
  • 0 likes
  • 370 Views
  • 0 replies
  • 0 likes

App crashes when on an artist page

PlanPremiumCountryBrazilDeviceMoto G6 PlusOperating SystemAndroid 9 My Question or IssueThe app crashes and closes every time that I open any artist page.

  • Newbie
  • Plan Premium Country Brazil Device Moto G6 Plus Operating System Android 9   My Question or Issue The app crashes and closes every time that I open any artist page.
  • Billy-J
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • Artist app crash
  • 301 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution When is iOS interface coming to Android users?

Plan: Premium PlanCountry: BrazilDevice: Redmi Note 8 ProOperating System: Android 10/MIUI My Question or IssueI wonder when is this update coming to Android users. The new playlist/artists/album page is different, and this update has been rolling on...

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  • Casual Listener
  • Plan: Premium Plan Country: Brazil Device: Redmi Note 8 Pro Operating System: Android 10/MIUI    My Question or Issue I wonder when is this update coming to Android users. The new pl...
  • Elena
  • Moderator
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Android - prevent auto start

PlanPremium FamilyCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueFor this situation - Spotify has NOT be used in a few days.Samsung, BT is not on, so I turn BT on.I connect my BT ear buds. My intention is to make a phon...

  • Visitor
  • Plan Premium Family Country USA Device Samsung Galaxy S10 Operating System Android   My Question or Issue For this situation - Spotify has NOT be used in a few days. Samsung, BT is no...
  • 454 Views
  • 0 replies
  • 0 likes
  • 454 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Bring back queue button on now playing screen please

PlanPremiumCountryIndonesia DeviceSamsung galaxy S10Operating SystemAndroid 10 My Question or IssueWhy did you change the queue button on the bottom right of now playing screen into share button!? I'd rather have the ability to control my playlist ea...

  • Visitor
  • Plan Premium Country Indonesia   Device Samsung galaxy S10 Operating System Android 10   My Question or Issue Why did you change the queue button on the bottom right of now playi...
  • Gunnerxp
  • Regular
  • 4003 Views
  • 19 replies
  • 47 likes
  • 4003 Views
  • 19 replies
  • 47 likes

Solved!!Superuser Contribution Blank screen

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S5Operating SystemAndroid 5.0 My Question or IssueSpotify on my phone stopped working yesterday and I have not been able to fix it. The app only shows a blank screen with the three icons at the bo...

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  • Regular
  • Plan Premium Country The Netherlands Device Samsung Galaxy S5 Operating System Android 5.0   My Question or Issue Spotify on my phone stopped working yesterday and I have not been ab...
  • bbaale
  • Casual Listener
  • 35410 Views
  • 18 replies
  • 7 likes
  • 35410 Views
  • 18 replies
  • 7 likes

Not working on 4G

Showing message " No internet connection" on 4g volte network despite working internet. Works fine on wifi. Tried reinstalling and re-logging but doesn't work.PlanPremiumCountryIndiaDeviceOnePlus 6TOperating SystemOxygenOS version 10.3.4 My Question ...

  • Visitor
  • Showing message " No internet connection" on 4g volte network despite working internet. Works fine on wifi. Tried reinstalling and re-logging but doesn't work. Plan Premium Country India Device ...
  • 370 Views
  • 0 replies
  • 0 likes
  • 4G
  • 370 Views
  • 0 replies
  • 0 likes