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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27867 Views
  • 59 replies
  • 23 likes
  • 27867 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870417 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870417 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24747 Views
  • 3 replies
  • 0 likes
  • 24747 Views
  • 3 replies
  • 0 likes

Daily Mix Missing from Phone App

PlanPremiumCountryIndiaDeviceGoogle Pixel 3 (Year of Purchase: December 2018)Operating SystemAndroidMy Question or IssueMy Daily Mixes are missing from the App home page. I can find them on the desktop 'made for you section' on my laptop app. I have ...

  • Visitor
  • Plan Premium Country India Device Google Pixel 3 (Year of Purchase: December 2018) Operating System Android My Question or Issue My Daily Mixes are missing from the App home page. I can find...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Playback switches device when on same connection

PlanPremium DevicePC and Android My Question or Issue Ok let me explain. My PC, which is connected to the Internet, plays music on spotify. Then I go take a **bleep**. Pull out my android phone and activate wifi (I don't always keep it on). As soon a...

  • Gig Goer
  • Plan Premium   Device PC and Android   My Question or Issue   Ok let me explain. My PC, which is connected to the Internet, plays music on spotify. Then I go take a **bleep**. ...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Can't see album names in playlist anymore?

PlanFamilyCountryCanadaDeviceSamsung Galaxy A90Operating SystemAndroid 10 My Question or IssueI maintain a "master playlist" of some 6000 songs that I regularly update. In editing the playlist today, Spotify stopped showing me the names of the albums...

  • Newbie
  • Plan Family Country Canada Device Samsung Galaxy A90 Operating System Android 10   My Question or Issue I maintain a "master playlist" of some 6000 songs that I regularly update. In ed...
  • drred2510
  • Regular
  • 887 Views
  • 1 replies
  • 1 likes
  • 887 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Haven't received the lyrics update

PlanPremiumCountryIndia DeviceLG G6 ThinQOperating SystemAndroid Pie My Question or IssueA lot of my friends here have received the update so I know it's not a location thing- why won't the lyrics show up on my phone ?

  • Visitor
  • Plan Premium Country India   Device LG G6 ThinQ Operating System Android Pie   My Question or Issue A lot of my friends here have received the update so I know it's not a locatio...
  • user-removed
  • Not applicable
  • 941 Views
  • 2 replies
  • 0 likes
  • Android
    lyrics
  • 941 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Unable to click on non-main artist under the song title

PlanPremium DeviceAll devices with Android + saw its also present on Iphone My Question or IssueI tried to make it most obvious in the title. If I play song on my phone where there are more than 1 artists, I Can't click on artist who is not first lis...

  • Visitor
  • Plan Premium   Device All devices with Android + saw its also present on Iphone   My Question or Issue I tried to make it most obvious in the title. If I play song on my phone where ...
  • Ivan
  • Spotify Legend
  • 1673 Views
  • 1 replies
  • 0 likes
  • artist
    bug
    click
    Mobile
    multiple
  • 1673 Views
  • 1 replies
  • 0 likes

Solved!! Liked songs not playing/downloading

PlanPremiumCountryUnited KingdomDeviceHuawei P20 ProOperating SystemAndroid 10My Question or IssueLiked songs will not play, it will not let me download the liked playlist either, I have tried reinstalling the app, clearing my cache and restarting my...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Huawei P20 Pro Operating System Android 10 My Question or Issue Liked songs will not play, it will not let me download the liked playlist either, I...
  • djboogy12
  • Casual Listener
  • 565 Views
  • 2 replies
  • 1 likes
  • 565 Views
  • 2 replies
  • 1 likes

Superuser Contribution App freezing / not working

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 8.0 My Question or IssueSpotify App kept freezing and crashing yesterday, even freezing the whole phone sometimes. Followed the instructions woth clearing cache etc. and reinstal...

  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android 8.0   My Question or Issue Spotify App kept freezing and crashing yesterday, even freezing the whole phon...
  • Elena
  • Moderator
  • 4121 Views
  • 1 replies
  • 0 likes
  • 4121 Views
  • 1 replies
  • 0 likes

Saved Albums disappearing

PlanPremiumCountryGermany DeviceSamsung A6 My Question or Issue I saved some Albums in my Library, and some of them I downloaded. But now most of my saved Albums are disappeared. When I search one of these Albums they say it's still saved and still d...

  • Visitor
  • Plan Premium Country Germany  Device Samsung A6   My Question or Issue   I saved some Albums in my Library, and some of them I downloaded. But now most of my saved Albums are ...
  • SoundShots
  • Composer
  • 1158 Views
  • 1 replies
  • 1 likes
  • 1158 Views
  • 1 replies
  • 1 likes

No puedo escuchar música mientras estoy en llamada

PlanPremiumCountryColombiaDeviceHuawei P30 LiteOperating SystemAndroidMy Question or IssueLo que sucede es que siempre podía escuchar música mientras estaba en llamada, pero tras una actualización de hace algunos días, ahora cuando voy a reproducir u...

  • Newbie
  • Plan Premium Country Colombia Device Huawei P30 Lite Operating System Android My Question or Issue Lo que sucede es que siempre podía escuchar música mientras estaba en llamada, pero tras u...
  • mercury11
  • Visitor
  • 11326 Views
  • 4 replies
  • 6 likes
  • 11326 Views
  • 4 replies
  • 6 likes

App doesn't register songs playing

When I play music the app won't tell me a song is playing. If I have my phone connected to a device either via bluetooth or aux the music will continue to play even when the device disconnects.PlanPremiumCountryUkDeviceSamsung A70Operating SystemAndr...

  • Casual Listener
  • When I play music the app won't tell me a song is playing. If I have my phone connected to a device either via bluetooth or aux the music will continue to play even when the device disconnects. Plan...
  • emmalouise0511
  • Casual Listener
  • 537 Views
  • 2 replies
  • 1 likes
  • 537 Views
  • 2 replies
  • 1 likes

how does the download over cellular option work?

PlanPremiumCountry Device Operating System My Question or IssueWhy are some tracks not added to favorites? I understand this is because I am prohibited from downloading over a mobile network? Then why, if I listen to them in 2 circles, are they alrea...

  • Visitor
  • Plan Premium Country   Device   Operating System     My Question or Issue Why are some tracks not added to favorites? I understand this is because I am prohibited from d...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Shuffle... But not really

How does the shuffle work? Like...for real. Let's say I put several albums in a playlist and use shuffle mode, some of the track are placed randomly, but tracks from same albums are always stuck together. For example album ABCD in a playlist.There's ...

  • Visitor
  • How does the shuffle work? Like...for real.   Let's say I put several albums in a playlist and use shuffle mode, some of the track are placed randomly, but tracks from same albums are always s...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Superuser Contribution Equalizer resets every music change

PlanPremiumCountryBrazilDevice(ASUS ZenPhone 3 MAX)Operating System(Android 7.0) My Question or Issue Hello! Hope everyone is in best of health. I've just got a new issue on my Spotify Android App. After the last June update, everytime a music change...

  • Regular
  • Plan Premium Country Brazil Device (ASUS ZenPhone 3 MAX) Operating System (Android 7.0)   My Question or Issue   Hello! Hope everyone is in best of health. 🙏   I've just ...
  • Spi01
  • Regular
  • 1486 Views
  • 2 replies
  • 0 likes
  • 1486 Views
  • 2 replies
  • 0 likes

Equalizer turns off on track changes. Tracks randomly stop or switch back to queue begging

PlanPremiumCountryRussiaDeviceXiaomi MI4C.Operating SystemAndroid 7.0, MIUI 9.5.2.0 Stable My Question or IssueAs title says when I switch tracks (via UI taps or on my wireless headphones, doesn't matter) sometimes equalizer does not kick in at all. ...

  • Visitor
  • Plan Premium Country Russia Device Xiaomi MI4C. Operating System Android 7.0, MIUI 9.5.2.0 Stable   My Question or Issue As title says when I switch tracks (via UI taps or on my wirele...
  • Spi01
  • Regular
  • 545 Views
  • 1 replies
  • 2 likes
  • 545 Views
  • 1 replies
  • 2 likes

App close when use "close all" buttom

PlanPremiumCountryRussiaDeviceSamsung galaxy s10+Operating SystemAndroid 10 My Question or Issue All music apps keep playing, but not spotify, when u close all. How fix it? And i cant attached video. Error "The file type (.mp4) is not supported. Vali...

  • Casual Listener
  • Plan Premium Country Russia Device Samsung galaxy s10+ Operating System Android 10   My Question or Issue   All music apps keep playing, but not spotify, when u close all. How fi...
  • Kaktonetak
  • Casual Listener
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Local File Synch between Desktop App on Android

PlanPremium FamilyCountryItalyDeviceOnePlus 7T, Lenvovo T460Operating SystemAndroid 10 and Windows 10My Question or IssueHello,could you tell me if is still possible to synchronize local file between Desktop and Android Phone?I've followed the instru...

  • Casual Listener
  • Plan Premium Family Country Italy Device OnePlus 7T, Lenvovo T460 Operating System Android 10 and Windows 10 My Question or Issue Hello, could you tell me if is still possible to synchroniz...
  • Elena
  • Moderator
  • 399 Views
  • 3 replies
  • 0 likes
  • 399 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant view artist song list

PlanFree/PremiumCountry Device(Samsung)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo, I used to be able to view an artist and then where it listed a few of their songs (and more) when I would tap on it it would bring ...

  • Visitor
  • Plan Free/Premium Country   Device (Samsung) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So, I used to be able to view an artist and then ...
  • Ivan
  • Spotify Legend
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cryptic "that didn't work" error

Plan: Premium trialCountry: UkraineDevice: Samsung Galaxy M30sOperating System: Android 9 My Question or IssueI've recently decided to trySpotify. On my first Android smartphone it works just fine, while on the other one I'm only getting that cryptic...

  • Visitor
  • Plan: Premium  trial Country: Ukraine Device: Samsung Galaxy M30s Operating System: Android 9   My Question or Issue I've recently decided to trySpotify. On my first Android smart...
  • Elena
  • Moderator
  • 718 Views
  • 1 replies
  • 0 likes
  • 718 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify has become increasingly slower and now hardly opens any items

PremiumGermany DeviceFairphone2Operating SystemAndroid 7.1.2 My Question or IssueThe app has become increasingly slower during the last two months with sometimes taking minutes to load a page. Problem occurs while being connected via WiFi as well as ...

  • Casual Listener
  •   Premium Germany   Device Fairphone2 Operating System Android 7.1.2   My Question or Issue The app has become increasingly slower during the last two months with sometimes...
  • Elena
  • Moderator
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

[Android][Other] AutoPlay issue on Android 10

Autoplay fails to continue playback after playlist and (if made to radio) after the radio. Very rarely does it actually play continuously. My device specs are below.Android Version: 10Device: Samsung Galaxy S10e (SM-G970U)Spotify Version: 8.5.68.904

  • Casual Listener
  • Autoplay fails to continue playback after playlist and (if made to radio) after the radio. Very rarely does it actually play continuously. My device specs are below. Android Version: 10 Device...
  • 182 Views
  • 0 replies
  • 1 likes
  • Android
    Other
  • 182 Views
  • 0 replies
  • 1 likes