Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27100 Views
  • 59 replies
  • 23 likes
  • 27100 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870079 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870079 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24681 Views
  • 3 replies
  • 0 likes
  • 24681 Views
  • 3 replies
  • 0 likes

Superuser Contribution Retroceder musica pelo botão de fone com fio

Nenhuma informação abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentar ajudar.PlanoPremiumPaísBrasilDispositivoSamsung Galaxy S10+Sistema OperacionalAndroid 10 Minha pergunta ou questão:Boa noite a todos. Volte...

  • Casual Listener
  • Nenhuma informação abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentar ajudar. Plano Premium País Brasil Dispositivo Samsung Galaxy S10+ Sistema Operaci...
  • Xenia
  • Moderator
  • 1997 Views
  • 1 replies
  • 0 likes
  • 1997 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files Problem

I downloaded a song to my phone and everything worked fine but when i closed the app i couldn't play it anymore it was blacked out and it's starting to get annoying to transfer to my phone all the time any advice??

  • Visitor
  • I downloaded a song to my phone and everything worked fine but when i closed the app i couldn't play it anymore it was blacked out and it's starting to get annoying to transfer to my phone all the ti...
  • Peter
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Graue Balken statt Albumtitel

Hey, seit kurzem erscheinen in der Titelansicht nur noch graue Balken, dort wo die einzelnen Titel erscheinen sollten. Die App reagiert dann gar nicht mehr. Meine Playlist reagiert normal. Ich habe die App schon mehrmals bei installiert. Das Problem ...

  • Visitor
  • Hey, seit kurzem erscheinen in der Titelansicht nur noch graue Balken, dort wo die einzelnen Titel erscheinen sollten. Die App reagiert dann gar nicht mehr. Meine Playlist reagiert normal. Ich habe d...
  • Dito2
  • Visitor
  • 1363 Views
  • 1 replies
  • 1 likes
  • Social & Random
  • 1363 Views
  • 1 replies
  • 1 likes

App crashes spontaneously

PlanPremiumCountryRomaniaDeviceSamsung Galaxy 8Operating SystemAndroid 9 My Question or IssueI listen to music on my buds and when i'm browsing apps like facebook or instagram the screen freezes and the spotify app crashes and i have to reopen the sp...

  • Music Fan
  •   Plan Premium Country Romania Device Samsung Galaxy 8 Operating System Android 9   My Question or Issue I listen to music on my buds and when i'm browsing apps like faceboo...
  • Fishtaco
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'local file' shows in playlist on mobile but still unavailable.

PlanPremiumCountryU.S.DeviceOnePlus 6Operating SystemOxygenOS version OP6_O₂_BETA_35My Question or IssueI have added a local file (mp3) to Spotify Desktop and added it to playlists - it plays just fine there. The song shows up on the playlists on my ...

  • Visitor
  • Plan Premium Country U.S. Device OnePlus 6 Operating System OxygenOS version OP6_O₂_BETA_35 My Question or Issue I have added a local file (mp3) to Spotify Desktop and added it to playlists ...
  • Elena
  • Moderator
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google clock won't play my downloaded tune in fly mode

PlanPremiumCountryFranceDeviceMoto G5Operating SystemAndroid 8.1.0 My Question or IssueI set an alarm clock with Google clock, and I select a tune on Spotify to be alarm. This tune is available in offline mode (it is downloaded on my phone).if I set ...

  • Newbie
  • Plan Premium Country France Device Moto G5 Operating System Android 8.1.0   My Question or Issue I set an alarm clock with Google clock, and I select a tune on Spotify to be alarm. Thi...
  • Elena
  • Moderator
  • 1352 Views
  • 1 replies
  • 2 likes
  • 1352 Views
  • 1 replies
  • 2 likes

"new songs" button disappeared?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey everyone, a few Werks ago i had a little, flash-shaped Button on my spotify home screen. ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey eve...
  • Fishtaco
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files greyed out on Android - tried everything!

Hi I'm using a Samsung S9 and Spotify Premium. I have downloaded an mp3 onto my desktop and imported to local files on Spotify desktop app and then created a new playlist with the local file in it but when I go to the new playlist on my phone it is s...

  • Newbie
  • Hi I'm using a Samsung S9 and Spotify Premium. I have downloaded an mp3 onto my desktop and imported to local files on Spotify desktop app and then created a new playlist with the local file in it bu...
  • Peter
  • Spotify Legend
  • 1090 Views
  • 1 replies
  • 0 likes
  • 1090 Views
  • 1 replies
  • 0 likes

Retrieve Lost Playlists from phone

Hi, I've been using my wife's (we've recently split up) family account for a year or so but she has deleted her account. I had 1000's of songs in my playlists which were downloaded to my phone so that I could listen to them when offline. If I create ...

  • Casual Listener
  • Hi,    I've been using my wife's (we've recently split up) family account for a year or so but she has deleted her account. I had 1000's of songs in my playlists which were downloaded to ...
  • skroon19
  • Composer
  • 377 Views
  • 4 replies
  • 0 likes
  • 377 Views
  • 4 replies
  • 0 likes

Android bug landscape mode

PremiumGreece Huawei Mate 20 ProAndroid 10 I found a reproducible bug on the Android version of the app, when you are on landscape mode and click on the now playing bar on the bottom, your library becomes either totally empty or has just 1 playlist s...

  • Visitor
  • Premium Greece   Huawei Mate 20 Pro Android 10   I found a reproducible bug on the Android version of the app, when you are on landscape mode and click on the now playing bar on the b...
  • user-removed
  • Not applicable
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

Widget

Spoiler (Highlight to read) PlanPremiumCountryGermanySamsung Galaxy S9+ My Question or IssueI had the widget working on my Homescreen but as i moved spotify to my sd card it disappeard and i cant found it anymore in the widgets menu

  • Visitor
  •   Plan Premium Country Germany Samsung Galaxy S9+   My Question or Issue I had the widget working on my Homescreen but as i moved spotify to my sd card it disappeard and i cant foun...
  • skroon19
  • Composer
  • 372 Views
  • 1 replies
  • 1 likes
  • 372 Views
  • 1 replies
  • 1 likes

Can't sync local files to android

PlanPremiumCountrySpainDevicePC / Phone (Realme X2 Pro)Operating SystemWindows 10 / Realme UI 1.0 (Android 10 with May security patch) My Question or IssueMy local files won't sync, I can play them in my PC but the won't play on my phone if I try to ...

  • Newbie
  • Plan Premium Country Spain Device PC / Phone (Realme X2 Pro) Operating System Windows 10 / Realme UI 1.0 (Android 10 with May security patch)   My Question or Issue My local files won'...
  • user-removed
  • Not applicable
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume slider on tablet will not link to the slider on the spotify app

PlanPremiumCountryCanadaDeviceGeneric car tabletOperating SystemAndroid 9 My Question or IssueHello there I am noticing an issue with the in app volume slider. It is on the connect page but while listening on a local device. I notice when I am on my ...

  • Casual Listener
  • Plan Premium Country Canada Device Generic car tablet Operating System Android 9   My Question or Issue Hello there I am noticing an issue with the in app volume slider. It is on the c...
  • Ivan
  • Spotify Legend
  • 484 Views
  • 3 replies
  • 0 likes
  • Help
    support
  • 484 Views
  • 3 replies
  • 0 likes

after login black screen

PlanPremiumCountryBelgiumDeviceRedMi Note 4Operating SystemAndroid Nougat My Question or IssueI just went premium family and now after login I see the green logo and then nothing, just a black screen

  • Visitor
  • Plan Premium Country Belgium Device RedMi Note 4 Operating System Android Nougat   My Question or Issue I just went premium family and now after login I see the green logo and then not...
  • skroon19
  • Composer
  • 644 Views
  • 1 replies
  • 0 likes
  • 644 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why did spotify remove 'Appears On' feature?

CountryGermanyDeviceLG V30+Operating SystemAndroid version 8.0.0 My Question or IssueSince few months ago, 'appears on' feature was removed. I contacted spotify customer service on twitter. I was told the problem was on my device or account. But it w...

  • Visitor
  • Country Germany Device LG V30+ Operating System Android version 8.0.0   My Question or Issue Since few months ago, 'appears on' feature was removed. I contacted spotify customer service ...
  • Ivan
  • Spotify Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Liked Songs aren't showing up on phone

PlanPremiumCountryUSDevice(Samsung Galaxy S8+) My Question or IssueMy liked songs aren't showing up on my phone anymore but they show up on my desktop app. When I go to liked songs it says "your liked songs will appear here." I've tried deleting cach...

  • Newbie
  • Plan Premium Country US Device (Samsung Galaxy S8+)   My Question or Issue My liked songs aren't showing up on my phone anymore but they show up on my desktop app. When I go to liked son...
  • Elena
  • Moderator
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Unable to listen to music while in call after recent update in May

PlanPremiumCountryUSADeviceS9Operating SystemAndroid My Question or IssueThe recent update of spotify (maybe 3-5 days ago) ruined the ability to play music while in a call. The sole reason why I purchased spotify was the ability to listen to music wh...

  • Casual Listener
  • Plan Premium Country USA Device S9 Operating System Android   My Question or Issue The recent update of spotify (maybe 3-5 days ago) ruined the ability to play music while in a call. T...
  • Rolando5226
  • Visitor
  • 1027 Views
  • 3 replies
  • 3 likes
  • 1027 Views
  • 3 replies
  • 3 likes

STOP REPEATING SELECTED SONGS!!

You need to stop playing a selected song twice! If I click on a song I want to hear it once then the radio. I'm not sure why you started making it play twice then start the radio but it's definitely my biggest complaint. I love Spotify but this needs...

  • Visitor
  • You need to stop playing a selected song twice! If I click on a song I want to hear it once then the radio. I'm not sure why you started making it play twice then start the radio but it's definitely ...
  • 255 Views
  • 0 replies
  • 0 likes
  • Android
    Search
  • 255 Views
  • 0 replies
  • 0 likes

Superuser Contribution App crashes when navigating my library

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or IssueThe app works great except for a critical bug. When navigating to either Your Library -> Music -> Artists, Your Library -> Music -> Albums, or Your...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue The app works great except for a critical bug. When navigating t...
  • matguy64
  • Casual Listener
  • 906 Views
  • 2 replies
  • 0 likes
  • 906 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Im listening to a playlist and a song just pops in

I leave a playlist on all night and lately I wake up to sogs that are not in that playlist (yeah Im sure I played the playlist) and it's a large list of songs I dont know. Today I was half awake and I was hearing the songs and then suddenly one I did...

  • Casual Listener
  • I leave a playlist on all night and lately I wake up to sogs that are not in that playlist (yeah Im sure I played the playlist) and it's a large list of songs I dont know. Today I was half awake and ...
  • Mario
  • Spotify Legend
  • 354 Views
  • 3 replies
  • 0 likes
  • 354 Views
  • 3 replies
  • 0 likes