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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27914 Views
  • 59 replies
  • 23 likes
  • 27914 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870438 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870438 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24753 Views
  • 3 replies
  • 0 likes
  • 24753 Views
  • 3 replies
  • 0 likes

Solved!! Local files won't sync

PlanPremiumCountryAustria DeviceOneplus3, PCOperating SystemAndroid, Windows 10 My Question or Issue I'm having no success syncing the local files from my PC to my OnePlus 3 Android phone. In the past, these files synced perfectly but one day all fol...

  • Casual Listener
  • Plan Premium Country Austria   Device Oneplus3, PC Operating System Android, Windows 10   My Question or Issue  I'm having no success syncing the local files from my PC to m...
  • aceseejay
  • Newbie
  • 11661 Views
  • 8 replies
  • 0 likes
  • 11661 Views
  • 8 replies
  • 0 likes

Can't add albums to queue anymore.

With the recent UI changes now not only we can't add albums to a playlist but we can't add them to our queue anymore either. This is a huge problem for people who heavily use the queue feature like myself, I've had to downgrade to an older version (8...

  • Newbie
  • With the recent UI changes now not only we can't add albums to a playlist but we can't add them to our queue anymore either. This is a huge problem for people who heavily use the queue feature like m...
  • owright907
  • Newbie
  • 1309 Views
  • 2 replies
  • 1 likes
  • 1309 Views
  • 2 replies
  • 1 likes

[Android] shuffle defaults on Spotify-created playlists and won't shut off

PlanPremiumCountryUSADevicePixel 3Operating SystemAndroid My Question or IssueFor the past couple of weeks, any Spotify generated playlists such as discover weekly default to shuffling and you can't turn it off. No matter how many times I tried to ge...

  • Newbie
  • Plan Premium Country USA Device Pixel 3 Operating System Android   My Question or Issue For the past couple of weeks, any Spotify generated playlists such as discover weekly default to...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Chromecast on Android for Premium users only?

PlanFreeCountryUS DeviceLG AristoOperating SystemAndroid My Question or IssueSpotify for Android is now telling me that Chromecast connection is for available for Premium users only. Since when? Is someone at Spotify actively trying to drive away (fr...

  • Gig Goer
  • Plan Free Country US  Device LG Aristo Operating System Android   My Question or Issue Spotify for Android is now telling me that Chromecast connection is for available for Premiu...
  • iulianf
  • Casual Listener
  • 1780 Views
  • 2 replies
  • 0 likes
  • 1780 Views
  • 2 replies
  • 0 likes

Spotify won’t stay installed on my Galaxy S8

My Question or IssueHi, I’ve had the Spotify app downloaded on my Galaxy S8 for months without issue. Went to launch it this morning and it was no longer visible on my home page or shown in my list of downloaded apps. Headed to Google Playstore to re...

  • Casual Listener
  • My Question or Issue Hi, I’ve had the Spotify app downloaded on my Galaxy S8 for months without issue. Went to launch it this morning and it was no longer visible on my home page or shown in my list...
  • KlambAU
  • Casual Listener
  • 605 Views
  • 3 replies
  • 0 likes
  • 605 Views
  • 3 replies
  • 0 likes

Spotify (Android) doesn't see Chromecast (issue report and solution)

I've got Google Chromecast and Yamaha RX-V685 receiver. Android Spotify device list shows the phone and receiver only. No Chromecast is seen. Why?The answer is unexpected. I've named my Yamaha receiver "Salon" and Google Chromecast "Salon" too. Spoti...

  • Casual Listener
  • I've got Google Chromecast and Yamaha RX-V685 receiver. Android Spotify device list shows the phone and receiver only. No Chromecast is seen. Why? The answer is unexpected. I've named my Yamaha rece...
  • 218 Views
  • 0 replies
  • 1 likes
  • 218 Views
  • 0 replies
  • 1 likes

spotify plays 1 song then stops. have to push next song for it to move on to the next.

PlanFree/PremiumCountry DeviceSamsungOperating SystemAndroid My Question or Issuehave spotify on my ps4, pc, and phone. ps4 and pc work perfectly fine. phone on the other hand does not. i push the shuffle button and it picks a song to play. once the ...

  • Casual Listener
  • Plan Free/Premium Country   Device Samsung Operating System Android   My Question or Issue have spotify on my ps4, pc, and phone. ps4 and pc work perfectly fine. phone on the othe...
  • Tchay1
  • Visitor
  • 473 Views
  • 4 replies
  • 2 likes
  • 473 Views
  • 4 replies
  • 2 likes

Superuser Contribution Can not play downloaded music from local files on mobile

PlanPremiumCountrySwedenDeviceHuawei P20 LiteOperating SystemAndroid My Question or IssueAs the title says, i can not play music i have in my playlist from local files i have on my computer, everything have worked great till today when this error occ...

  • Visitor
  •   Plan Premium Country Sweden Device Huawei P20 Lite Operating System Android   My Question or Issue As the title says, i can not play music i have in my playlist from local file...
  • Elena
  • Moderator
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android App "select music" from local device takes forever to load

PlanPremiumCountryGermanyDeviceOnePlus 6Operating SystemAndroid So I loved the feature on my android app to import local files directly from my phone's files without the need to use the desktop app. But for a few weeks now, the "select music" page lo...

  • Visitor
  •   Plan Premium Country Germany Device OnePlus 6 Operating System Android   So I loved the feature on my android app to import local files directly from my phone's files without th...
  • Ivan
  • Spotify Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Samsung Galaxy watch Bluetooth not shuffle offline

PlanPremiumCountry ItalyDeviceSamsung galaxy watchOperating SystemTIZEN 4.0.0.1 My Question or IssueHi all i think this is RIDICULOUS! But i bought a samsung galaxy watch last week and installed on spotify mobile, when i go out for a run shuffle mode...

  • Regular
  • Plan Premium Country  Italy Device Samsung galaxy watch Operating System TIZEN 4.0.0.1   My Question or Issue Hi all i think this is RIDICULOUS! But i bought a samsung galaxy watc...
  • Poeps
  • Casual Listener
  • 1299 Views
  • 4 replies
  • 1 likes
  • 1299 Views
  • 4 replies
  • 1 likes

Mobile restarts moments after start application

PlanPremiumCountry PortugalDeviceHuawei P8 Lite 2017 My Question or Issue When i open Spotify in my android it restart the device. I've tried more than 10 times, everytime that i open the application, my android goes down. I've tried to unistall the ...

  • Newbie
  • Plan Premium Country  Portugal Device Huawei P8 Lite 2017  My Question or Issue  When i open Spotify in my android it restart the device. I've tried more than 10 times, everytim...
  • Neo-soulguy
  • Regular
  • 501 Views
  • 1 replies
  • 1 likes
  • 501 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playback stops after each song, the playlist doesn't advance to the next song.

PlanPremiumCountryUSADeviceSamsung G920V.07Operating SystemAndroid version 7.0 My Question or IssueSpotify version 8.5.57.1164 My phone was updated 5/6/2020 and since then it will play one song from a playlist then stop. I have to advance to the next...

  • Casual Listener
  •   Plan Premium Country USA Device Samsung G920V.07 Operating System Android version 7.0   My Question or Issue Spotify version 8.5.57.1164 My phone was updated 5/6/2020 and since...
  • Ivan
  • Spotify Legend
  • 490 Views
  • 4 replies
  • 2 likes
  • 490 Views
  • 4 replies
  • 2 likes

Superuser Contribution The app crashes with the 3 dots menu

PlanPremiumCountryMexicoDeviceUlefone armor 6eOperating systemAndroid 9 Whenever I want to use the 3 dots menu of the songs the app crash, I been doing everything and nothing works, it's getting really annoying

  • Visitor
  •   Plan Premium Country Mexico Device Ulefone armor 6e Operating system Android 9   Whenever I want to use the 3 dots menu of the songs the app crash, I been doing everything and n...
  • Ivan
  • Spotify Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution At the end of a song, the timer goes back 10 seconds, silence plays after the end of the song +more

PlanPremiumCountryCanadaDevice(Samsung Galaxy Note 5)Operating System(Android Oreo? Version 7.0) My Question or IssueAs the title says! Also that once the song and the "10 sec rewind" repeats, it plays dead air and does not autoplay at all. I have tr...

  • Visitor
  • Plan Premium Country Canada Device (Samsung Galaxy Note 5) Operating System (Android Oreo? Version 7.0)   My Question or Issue As the title says! Also that once the song and the "...
  • Mario
  • Spotify Legend
  • 269 Views
  • 2 replies
  • 0 likes
  • 269 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Next song won't play, again

PlanPremiumCountrySlovakiaDevice(SMP9002)Operating System(Android 4.4.2) My Question or IssueI have this problem on my SMP9002 devices from tomorow 2020 May 11, again. I download Spotify update, and when I play music online, the music just stops afte...

  • Casual Listener
  •   Plan Premium Country Slovakia Device (SMP9002) Operating System (Android 4.4.2)   My Question or Issue I have this problem on my SMP9002 devices from tomorow 2020 May 11, ag...
  • Mario
  • Spotify Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution The song doesn't end and returns to the middle without playing audio

When I listen to a song and it ends, it returns to the middle of the song and plays without audio and no longer skips to the next song until I press the next button on the player.

  • Casual Listener
  • When I listen to a song and it ends, it returns to the middle of the song and plays without audio and no longer skips to the next song until I press the next button on the player.    &nbs...
  • Mario
  • Spotify Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Link with timestamp not working

PlanPremiumCountrySwedenDeviceSamsung Galaxy 9Operating SystemLatest Android My Question or IssueLinks with spotify url and #mm:ss to specify starting point does not work on my androids. PC works fine. Known issue? Workaround?

  • Casual Listener
  • Plan Premium Country Sweden Device Samsung Galaxy 9 Operating System Latest Android   My Question or Issue Links with spotify url and #mm:ss to specify starting point does not work on ...
  • cgaima
  • Newbie
  • 1562 Views
  • 1 replies
  • 3 likes
  • 1562 Views
  • 1 replies
  • 3 likes

Spotify showing iPhone diagnostics when I have an android

I recently changed from iPhone to android and I have grand new bluetooth headphones that works perfectly fine. I went for a run and a mile into it music on my headphones stopped but on my phone it showed it was still playing. when I opened up Spotify...

  • Visitor
  • I recently changed from iPhone to android and I have grand new bluetooth headphones that works perfectly fine. I went for a run and a mile into it music on my headphones stopped but on my phone it sh...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Slow wifi download speed when Spotify running

PlanFree/PremiumCountryAustraliaDeviceOneplus 5TOperating SystemAndroid 9 My Question or IssueWhen Spotify is running my wifi download speed drops from 40Mbps to 8Mbps. Spotify runs fine but other downloads run slow.

  • Newbie
  • Plan Free/Premium Country Australia Device Oneplus 5T Operating System Android 9   My Question or Issue When Spotify is running my wifi download speed drops from 40Mbps to 8Mbps. Spoti...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Free Version Playing only AC/DC while not on the any Playlist

PlanFree/PremiumCountryBrazilDeviceSamsung A10My Question or IssueHi guys, I'm a free user and searching the forums I saw a lot of questions of people having song not on their playlist being played. Songs that were similar the ones on the playlist. I...

  • Visitor
  • Plan Free/Premium Country Brazil Device Samsung A10 My Question or Issue Hi guys, I'm a free user and searching the forums I saw a lot of questions of people having song not on their playlist ...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes