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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27264 Views
  • 59 replies
  • 23 likes
  • 27264 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870102 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870102 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24684 Views
  • 3 replies
  • 0 likes
  • 24684 Views
  • 3 replies
  • 0 likes

always the same songs from playlist

PlanFreeCountryGermanyDeviceSamsung A6Operating SystemAndroidHi, when I start spotify and want to play my playlist with about 50 songs in it, it always plays the same songs. Even if I add new songs to the list it always plays the same songs. Even in ...

  • Visitor
  • Plan Free Country Germany Device Samsung A6 Operating System Android Hi, when I start spotify and want to play my playlist with about 50 songs in it, it always plays the same songs.  Eve...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Log in problem and playback problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was having an issue that spotify would stop during a song, sometimes after 1 song sometimes...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was ...
  • 245 Views
  • 0 replies
  • 0 likes
  • internet connection
    playback
  • 245 Views
  • 0 replies
  • 0 likes

Local Files

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe need an update that we can do local files directly on mobile phones and tablets instead of...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We need...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Everytime i pause spotify it restarts

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueEverytime I pause the app through the music control or if I play a video or a sound on another app that pauses spotify, the spotify app/music contr...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue Everytime I pause the app through the music control or if I play a...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Superuser Contribution Download of local files not possible anymore

PlanPremiumCountryGermany DeviceLG G4Operating SystemAndroid 6.0 Hallo everyone, Until the day before yesterday, everything went well: i have lots of local files on my computer which I imported in the desktop-version (Windows 10), put into a playlist...

  • Casual Listener
  • Plan Premium Country Germany   Device LG G4 Operating System Android 6.0   Hallo everyone,   Until the day before yesterday, everything went well: i have lots of local file...
  • Intrater43
  • Visitor
  • 1129 Views
  • 4 replies
  • 0 likes
  • 1129 Views
  • 4 replies
  • 0 likes

Superuser Contribution App update changes. Keep accidentally pressing hide this song.

I recently updated the spotify app. Now when I click the 3 vertical dot menu for a song the first option is hide this song. It used to be add this song to a playlist, and my muscle memory keeps clicking the first option which is now hide this song. T...

  • Newbie
  • I recently updated the spotify app. Now when I click the 3 vertical dot menu for a song the first option is hide this song. It used to be add this song to a playlist, and my muscle memory keeps click...
  • Xenia
  • Moderator
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't see the "EDIT PROFILE" button on my mobile app underneath my name.

Premium (Family Plan), Samsung Galaxy 8Since I've had my Spotify account, on the "View Profile" page of the app, underneath my name, where Google guides have showed an "Edit Profile" button, I only saw "Find Friends". I tapped the "Find Friends" butt...

  • Visitor
  • Premium (Family Plan), Samsung Galaxy 8 Since I've had my Spotify account, on the "View Profile" page of the app, underneath my name, where Google guides have showed an "Edit Profile" button, I only...
  • Ivan
  • Spotify Legend
  • 4956 Views
  • 1 replies
  • 1 likes
  • app issue
    Technical Error
  • 4956 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Frais innatendus

Bonjour.. J'ai été prélevé 2 fois de 14,99 € le 01/04/20 et le 01/05/2020 .. pourquoi ? Alors que je suis a Spotify free . Isabelle

  • Visitor
  • Bonjour..   J'ai été prélevé 2 fois de 14,99 € le 01/04/20 et le 01/05/2020 .. pourquoi ? Alors que je suis a Spotify free .   Isabelle  
  • Ivan
  • Spotify Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Version 8.5.56.1186 on Android 10 took away SD card support?

PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or Issueas stated in title, my app no longer shows an option to save downloaded files to the SD card, and this is a huge deal breaker for me because I have a large co...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android 10   My Question or Issue as stated in title, my app no longer shows an option to save downloaded files to t...
  • Jessielew
  • Regular
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

My Duo can´t download songs

I bought the spotify duo and then I register my duo. It worked perfectly at the beginning but we realize that when she wanted to download a song, album,etc. the option to download did not appear. PlanPremium DuoCountryPanamáDeviceI have a Huawei Y6 2...

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  • Visitor
  • I bought the spotify duo and then I register my duo. It worked perfectly at the beginning but we realize that when she wanted to download a song, album,etc. the option to download did not appear...
  • 1435 Views
  • 0 replies
  • 2 likes
  • 1435 Views
  • 0 replies
  • 2 likes

Bluetooth audio stops working after a couple of seconds - works in other apps

PlanPremiumCountrySweden DeviceHuawei Mate 10proOperating SystemAndroid 9, Emui 9.1.0 My Question or Issue When I try to play music in my connected Bluetooth headphones audio cuts out after just a couple of seconds. Looks like song is still playing a...

  • Music Fan
  • ...ith other apps like YouTube, Netflix, Swedish public service app SRplay.   Hope I can get some help solving this issue. TIA!
  • 782 Views
  • 0 replies
  • 0 likes
  • 782 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution After I canceled premium I've been getting nonstop "You discovered a Premium Feature" popups

PlanFreeCountryUSDeviceSamsung Galaxy 9Operating SystemWindows 10 My Question or IssueLike the subject says I've been getting those pop ups repeatedly and that would sometimes cause the spotify app on the phone to crash. All I've done so far is delet...

  • Casual Listener
  • Plan Free Country US Device Samsung Galaxy 9 Operating System Windows 10   My Question or Issue Like the subject says I've been getting those pop ups repeatedly and that would sometime...
  • 4lejandro
  • Casual Listener
  • 773 Views
  • 2 replies
  • 0 likes
  • 773 Views
  • 2 replies
  • 0 likes

Spotify abre automaticamente quando conecta com o Bluetooth do carro

PlanFree/PremiumCountryBrazilDeviceSamsung Galaxy A30SOperating SystemAndroid 9 My Question or IssueQuando conecta meu smartphone no Bluetooth do carro e aperto a opção MEDIA, o App Spotify abre automaticamente em meu smartphone. Isso é desagradável,...

  • Visitor
  • Plan Free/Premium Country Brazil Device Samsung Galaxy A30S Operating System Android 9   My Question or Issue Quando conecta meu smartphone no Bluetooth do carro e aperto a opção MEDIA...
  • gggeek
  • Casual Listener
  • 7682 Views
  • 1 replies
  • 1 likes
  • 7682 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify automatically starts playing on phone

While connecting to a bluetooth speaker and using another app to play music(Pandora), Spotify starts up on its own and overtakes control of the speaker. Spotify is NOT loaded in the background. This also happens when I turn bluetooth on on the phone,...

  • Visitor
  • While connecting to a bluetooth speaker and using another app to play music(Pandora), Spotify starts up on its own and overtakes control of the speaker. Spotify is NOT loaded in the background. This ...
  • gggeek
  • Casual Listener
  • 443 Views
  • 2 replies
  • 0 likes
  • 443 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcast tab not loading

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or IssueWhen I go into the Podcast Tab under Library I see the endless green ring of doom.

  • Visitor
  • Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android 8.0.0   My Question or Issue When I go into the Podcast Tab under Library I see the endless green ring of...
  • Ivan
  • Spotify Legend
  • 255 Views
  • 1 replies
  • 1 likes
  • 255 Views
  • 1 replies
  • 1 likes

Superuser Contribution Podcasts on android

Hey everyone! I have a premium account on a Galaxy S5, and for some reason for a few days now I'm unable to listen to any podcasts on my mobile app. Music is totally fine but whenever I want to play a podcast episode or even browes through differet p...

  • Newbie
  • Hey everyone!    I have a premium account on a Galaxy S5, and for some reason for a few days now I'm unable to listen to any podcasts on my mobile app. Music is totally fine but whenever ...
  • Ivan
  • Spotify Legend
  • 732 Views
  • 1 replies
  • 0 likes
  • 732 Views
  • 1 replies
  • 0 likes

Requested song through Google home/assistant always plays twice

PlanPremiumCountryUnited States of AmericaDeviceGoogle pixel 2XL, Google home miniOperating SystemAndroid 10 My Question or IssueWhenever I ask the Google Assistant to play a specific song through Spotify, the song will always play twice in a row. Th...

  • Newbie
  • Plan Premium Country United States of America Device Google pixel 2XL, Google home mini Operating System Android 10   My Question or Issue Whenever I ask the Google Assistant to play a...
  • crazyascarl
  • Casual Listener
  • 878 Views
  • 1 replies
  • 6 likes
  • bug
    Replay
  • 878 Views
  • 1 replies
  • 6 likes

Cant open hyperlinks or HTTP links.

When friends and etc send me hyper links or HTTP links, spotify open but not guide me to the song that is linked to me? Spotify just open and nothing more happends. Anyone help. Really annoying problem.

  • Newbie
  • When friends and etc send me hyper links or HTTP links, spotify open but not guide me to the song that is linked to me? Spotify just open and nothing more happends. Anyone help. Really annoying probl...
  • mcessna
  • Newbie
  • 663 Views
  • 1 replies
  • 1 likes
  • 663 Views
  • 1 replies
  • 1 likes

Casting from tablet changed overnight.

PlanFree/PremiumCountryUnited StatesDeviceOperating System My Question or IssueWhen trying to cast Spotify from my tablet I now receive a message that it is only available to premium accounts. This change happened overnight with no warning. Thoughts?...

  • Visitor
  • Plan Free/Premium Country United States Device Operating System   My Question or Issue When trying to cast Spotify from my tablet I now receive a message that it is only available to pre...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Superuser Contribution Unable to view music videos

PlanPremium with HuluCountryUSADeviceSamsung Galaxy S10 PlusOperating SystemAndroid 10 My Question or IssueI have already done a clean install of the app and have restarted my phone before opening the app as well. I still an unable to find any music ...

  • Visitor
  • Plan Premium with Hulu Country USA Device Samsung Galaxy S10 Plus Operating System Android 10   My Question or Issue I have already done a clean install of the app and have restarted m...
  • Elena
  • Moderator
  • 349 Views
  • 1 replies
  • 0 likes
  • Music video
  • 349 Views
  • 1 replies
  • 0 likes