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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27778 Views
  • 59 replies
  • 23 likes
  • 27778 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870385 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870385 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24742 Views
  • 3 replies
  • 0 likes
  • 24742 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't add nor find the spotify playlist widget, what can I do?

As far as I know, you can find the 'Add to HomeScreen' feature once you tap the three dots next to a playlist, I don't have that feature, what can I do?

  • Visitor
  • As far as I know, you can find the 'Add to HomeScreen' feature once you tap the three dots next to a playlist, I don't have that feature, what can I do?
  • wjk3
  • Casual Listener
  • 4236 Views
  • 13 replies
  • 0 likes
  • 4236 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution Explore your genres suddenly gone

PlanPremiumCountryGermanyDeviceXiaomi Redmi Note 10 ProOperating SystemAndroid My Question or IssueHello, I had the „Explore your genres“ feature via the Android app when I opened the search. Now the feature has suddenly disappeared. I am aware that ...

  • Gig Goer
  • Plan Premium Country Germany Device Xiaomi Redmi Note 10 Pro Operating System Android   My Question or Issue Hello,   I had the „Explore your genres“ feature via the Android app...
  • Joan
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sound too low on Android that increases when I pause

Hello,I'm writing because I've had a problem with Spotify on my Android phone (OnePlus 6) for several weeks now. The sound is abnormally low when I want to listen to music, I've seen that there are many topics with this problem. But on top of that I ...

  • Casual Listener
  • Hello, I'm writing because I've had a problem with Spotify on my Android phone (OnePlus 6) for several weeks now. The sound is abnormally low when I want to listen to music, I've seen that there are...
  • Hashira
  • Casual Listener
  • 1073 Views
  • 7 replies
  • 1 likes
  • 1073 Views
  • 7 replies
  • 1 likes

Deleted Social Media Because Mindless Swiping Makes Me Depressed. Don't Make Me Delete Spotify Too.

PlanPremiumCountryUsaDeviceSamsung Galaxy Flip 3Operating SystemAndroid My Question or IssueThere's a reason I don't have a TikTok or a Twitter or anything like that. Mindlessly swiping in a social media app is a icky gross bad feeling to me. I'm not...

  • Music Fan
  • Plan Premium Country Usa Device Samsung Galaxy Flip 3 Operating System Android   My Question or Issue There's a reason I don't have a TikTok or a Twitter or anything like that. Mindle...
  • 89 Views
  • 0 replies
  • 0 likes
  • 89 Views
  • 0 replies
  • 0 likes

Superuser Contribution Shared playlists are not showing up in Spotify Kids?

I went into the grown-up settings and shared two playlists I made for my kid, but they don't show up in his shared playlists, just a blank screen. My kid uses a Samsung Galaxy S10.

  • Visitor
  • I went into the grown-up settings and shared two playlists I made for my kid, but they don't show up in his shared playlists, just a blank screen. My kid uses a Samsung Galaxy S10.
  • B7M
  • Visitor
  • 1042 Views
  • 5 replies
  • 1 likes
  • 1042 Views
  • 5 replies
  • 1 likes

Superuser Contribution log in issues

PlanFree/PremiumCountry Device cricket debut smart Operating System android 12 My Question or Issue / after disabling google's play service and play store i got a message from google saying spotify won't work unless i enabled google's services, now i...

  • Visitor
  • Plan Free/Premium Country   Device  cricket debut smart   Operating System  android 12       My Question or Issue / after disabling  google's pla...
  • Novy
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify won't let me play any music, app just is permanently loading

PlanPremiumCountryPortugalDevicePOCO X3 ProOperating SystemMIUI Global 14.0.2Android 13 My Question or IssueInitially the app started taking a long time to load, it always showed up "No internet connection" despite it being connected, but in about 1 ...

  • Newbie
  • Plan Premium Country Portugal Device POCO X3 Pro Operating System MIUI Global 14.0.2 Android 13   My Question or Issue Initially the app started taking a long time to load, it always ...
  • Eni
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android TV app ignores that songs were hidden on other devices and still shows them.

PlanPremiumCountryUSDeviceSony Bravia: Android 9Samsung S22 Ultra: Android 11PC(s): Windows 10&11 My Question or Issue Spotify for Android TV v 1.76.1 will show songs in a playlist (not even greyed out) that have been hidden from said playlist on my ...

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  • Regular
  •   Plan Premium Country US Device Sony Bravia: Android 9 Samsung S22 Ultra: Android 11 PC(s): Windows 10&11   My Question or Issue  Spotify for Android TV v 1.76.1 w...
  • Lyubka
  • Moderator
  • 118 Views
  • 2 replies
  • 0 likes
  • 118 Views
  • 2 replies
  • 0 likes

Headset Play/Pause/Skip - Forward/Backward NOT WORKING

PlanPremiumCountryDenmarkDeviceOnePlus 3TOperating SystemAndroid 8.0 My Question or IssueApproximately 1-2 weeks ago, controls on my Bluetooth headset stopped working, volume up/down works, but Play, Pause, and Skip does not work anymore. Logging out...

  • Casual Listener
  • Plan Premium Country Denmark Device OnePlus 3T Operating System Android 8.0   My Question or Issue Approximately 1-2 weeks ago, controls on my Bluetooth headset stopped working, volume...
  • Azazel2205
  • Casual Listener
  • 7909 Views
  • 5 replies
  • 2 likes
  • Android
    backward
    bluetooth
    bug
    control
    Forward
    headset
    media
    media control
    media keys
    pause
    Play
    repeating
    skip
  • 7909 Views
  • 5 replies
  • 2 likes

Superuser Contribution Equalizer Issues Bass Boost

PlanPremiumCountry United StatesDevice(Pixel 7)Operating System(Android 14) My Question or IssueWhen enabling Equalizer, bass boost is now automatically on, making the music sound flat when its set at none, when sliding the bass boost enhancement all...

  • Casual Listener
  •   Plan Premium Country  United States Device (Pixel 7) Operating System (Android 14)   My Question or Issue When enabling Equalizer, bass boost is now automatically on, maki...
  • AlejaR
  • Moderator
  • 381 Views
  • 4 replies
  • 0 likes
  • 381 Views
  • 4 replies
  • 0 likes

Superuser Contribution background play

I have my setting turned on to allow background play but every time I try and play something I'll the background halfway through the song it just stops.

  • Visitor
  • I have my setting turned on to allow background play but every time I try and play something I'll the background halfway through the song it just stops.
  • Eni
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution If a playlist is in shuffle, switching to normal only plays one song

PlanPremiumCountryUSADeviceGoogle Pixel 6Operating SystemAndroid 14 My Question or IssueWhen opening a playlist and changing from shuffle to shuffle off, it will only play the current song and then stop. To escape this I need to turn shuffle off and ...

  • Visitor
  • Plan Premium Country USA Device Google Pixel 6 Operating System Android 14   My Question or Issue When opening a playlist and changing from shuffle to shuffle off, it will only play th...
  • unclerk
  • Roadie
  • 375 Views
  • 4 replies
  • 2 likes
  • 375 Views
  • 4 replies
  • 2 likes

Solved!!Superuser Contribution Something went wrong error message

My Question or IssueSpotify works smoothly on my PC and the web page on the web. Unfortunately the app won't open on my phone, I'll click the app and it just backs out giving me a message saying "Something went wrong, Spotify closed because this app ...

  • Newbie
  • My Question or Issue Spotify works smoothly on my PC and the web page on the web. Unfortunately the app won't open on my phone, I'll click the app and it just backs out giving me a message saying "S...
  • Eni
  • Moderator
  • 506 Views
  • 3 replies
  • 1 likes
  • "Bug"
    andriod
    App doesn’t work
  • 506 Views
  • 3 replies
  • 1 likes

No song radio on Android

I wanted to find new music on spotify, instead of listening to the same playlists and songs. On my pc, I can use the song radio feature, but on my Google pixel / android it's not there. So does it only work on pc?PlanFreeCountrydenmarkDeviceGoogle Pi...

  • Casual Listener
  • I wanted to find new music on spotify, instead of listening to the same playlists and songs. On my pc, I can use the song radio feature, but on my Google pixel / android it's not there. So does ...
  • Amayy
  • Spotify Star
  • 279 Views
  • 5 replies
  • 0 likes
  • 279 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Queue button broken (greyed out)

PlanPremium (Student)CountryUSDeviceSamsung Galaxy S9Operating SystemAndroid 10 My Question or IssueI use the queue function often to see what songs I've added and rearrange/remove them, as well as see what auto-play has put in shuffle. A few days ag...

  • Casual Listener
  • Plan Premium (Student) Country US Device Samsung Galaxy S9 Operating System Android 10   My Question or Issue I use the queue function often to see what songs I've added and rearrange/...
  • Vasil
  • Moderator
  • 10538 Views
  • 7 replies
  • 2 likes
  • 10538 Views
  • 7 replies
  • 2 likes

Superuser Contribution check box

Suggesting enabling / including a check box feature for playlists. Being that I add multiple songs to a playlist & after playback, I will keep some. So since there's several unwanted songs left over.... a check box ability makes it MUCH EASIER to rem...

  • Casual Listener
  • Suggesting enabling / including a check box feature for playlists. Being that I add multiple songs to a playlist & after playback, I will keep some. So since there's several unwanted songs left o...
  • dls_se
  • Newbie
  • 391 Views
  • 2 replies
  • 0 likes
  • 391 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Download progress indicator is not updating

PlanPremiumCountryUSADevice(multiple) My Question or IssueIf you start downloading a playlist and then go into that playlist, the download progress indicator won't move although songs are actually downloading. This also happens in the Liked Songs pla...

Progress_Bar_spotify.jpg
  • Music Fan
  • Plan Premium Country USA Device (multiple)   My Question or Issue If you start downloading a playlist and then go into that playlist, the download progress indicator won't move although ...
  • kd_techniques
  • Newbie
  • 7606 Views
  • 10 replies
  • 0 likes
  • 7606 Views
  • 10 replies
  • 0 likes

Solved!! How to deactivate autoplay at the new home screen

I got the new design of the spotify Android App and overall its okay, but it's annoying that the music or similar starts playing automatically on the home screen if you swipe through it. Is it possible to deactivate that?

  • Visitor
  • I got the new design of the spotify Android App and overall its okay, but it's annoying that the music or similar starts playing automatically on the home screen if you swipe through it. Is it possib...
  • Ali1453
  • Visitor
  • 21665 Views
  • 117 replies
  • 172 likes
  • 21665 Views
  • 117 replies
  • 172 likes

Solved!!Superuser Contribution Unhide song

How do I Unhide a song in the android Spotify app. I accidentally clicked the - minus sign next to a song while it was playing which gave me the message song hidden. Also, just to clarify, I'm not talking about a plalist. Galaxy s8

  • Casual Listener
  • How do I Unhide a song in the android Spotify app. I accidentally clicked the - minus sign next to a song while it was playing which gave me the message song hidden. Also, just to clarify, I'm not ta...
  • Galerius
  • Casual Listener
  • 285767 Views
  • 56 replies
  • 11 likes
  • Unhide
  • 285767 Views
  • 56 replies
  • 11 likes