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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27915 Views
  • 59 replies
  • 23 likes
  • 27915 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870439 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870439 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24754 Views
  • 3 replies
  • 0 likes
  • 24754 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android 4x2 widget is completely blank after the latest update.

It just changes background color with each song. If I stretch it by resizing I can see the placeholders for my playlists, but that's it. Reinstalling didn't help.

  • Regular
  • It just changes background color with each song. If I stretch it by resizing I can see the placeholders for my playlists, but that's it. Reinstalling didn't help.
  • shugorei88
  • Casual Listener
  • 323 Views
  • 11 replies
  • 0 likes
  • 323 Views
  • 11 replies
  • 0 likes

Superuser Contribution Storage Location Reverts Back to Internal Storage from SD Card

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S20Operating SystemAndroid 11Either after an app update, or seemingly randomly, Spotify reverts the storage for downloaded music back to internal storage from the SD Card.I have had the music stored on ...

  • Casual Listener
  • Plan Premium Country Australia Device Samsung Galaxy S20 Operating System Android 11 Either after an app update, or seemingly randomly, Spotify reverts the storage for downloaded musi...
  • GiladC
  • Newbie
  • 13025 Views
  • 58 replies
  • 25 likes
  • Android
    storage
  • 13025 Views
  • 58 replies
  • 25 likes

Superuser Contribution Issue with storage option switching from internal to SD Card

PlanPremiumCountryTurkeyDeviceRedmi Note 9sOperating SystemAndroid 12My Question or IssueI updated my app to 8.9.22.539 version. Now I couldn't switch my preference of storage to SD Card from internal. Before the update there was a option to do that ...

  • Casual Listener
  • Plan Premium Country Turkey Device Redmi Note 9s Operating System Android 12 My Question or Issue I updated my app to 8.9.22.539 version. Now I couldn't switch my preference of storage to SD...
  • EfeTheZeus
  • Casual Listener
  • 102 Views
  • 2 replies
  • 0 likes
  • 102 Views
  • 2 replies
  • 0 likes

Superuser Contribution There is a clickable area in a gap between the bottom three icons and the Now Playing section

DeviceSamsung A32, Samsung S20 FE, probably othersOperating SystemAndroid 12, maybe others My Question or IssueFor the past year, there is a small but annoying clickable area between the Now Playing bar and the bottom bar (Home, Search, Library). Thi...

  • Casual Listener
  • Device Samsung A32, Samsung S20 FE, probably others Operating System Android 12, maybe others   My Question or Issue For the past year, there is a small but annoying clickable area between...
  • cjmeyer96
  • Casual Listener
  • 384 Views
  • 3 replies
  • 0 likes
  • 384 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playing clean versions of songs while explicit songs are enabled.

This doesn't happen all the time, but sometimes, when using DJ or listening to songs that are autoclaved at the end of a playlist, the clean version of a song will be played despite the fact that I have explicit songs enabled. Also, sometimes the alb...

  • Music Fan
  • This doesn't happen all the time, but sometimes, when using DJ or listening to songs that are autoclaved at the end of a playlist, the clean version of a song will be played despite the fact that I h...
  • 317ky5hlon7l4igsskra
  • Visitor
  • 710 Views
  • 5 replies
  • 0 likes
  • 710 Views
  • 5 replies
  • 0 likes

Superuser Contribution Removing playlists from android auto

My son and I used to share a premium account. He now has his own account vai premium family. All of his playlists have been deleted from my account. Cannot see those playlists on my phone / pc. However when I plug my phone into my car and Spotify is ...

  • Casual Listener
  • My son and I used to share a premium account.    He now has his own account vai premium family.  All of his playlists have been deleted from my account. Cannot see those playlists on m...
  • Not applicable
  • 701 Views
  • 4 replies
  • 0 likes
  • 701 Views
  • 4 replies
  • 0 likes

Superuser Contribution How to stop Spotify opening automatically on mobile?

So I often listen to spotify on my desktop computer at home and my laptop at work. When I playing music on a separate device and using my phone, often times Spotify opens itself automatically and the music controls show up in my notification bar on m...

  • Gig Goer
  • So I often listen to spotify on my desktop computer at home and my laptop at work. When I playing music on a separate device and using my phone, often times Spotify opens itself automatically and t...
  • janiom575
  • Newbie
  • 11108 Views
  • 26 replies
  • 3 likes
  • 11108 Views
  • 26 replies
  • 3 likes

Superuser Contribution My google pixel uses Spotify for my alarm music, how do I choose the songs?

Every morning I get woken up to songs by 'Grimes' that I've never actually listened to and they're kinda creepy, I like a couple of her songs but I can't work out how to change what the alarm plays, I asked the Google community and they said it's a S...

  • Visitor
  • Every morning I get woken up to songs by 'Grimes' that I've never actually listened to and they're kinda creepy, I like a couple of her songs but I can't work out how to change what the alarm plays, ...
  • AlejaR
  • Moderator
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing lyrics crashes app

PlanPremiumCountryUS Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Pixel 6A Operating System(iOS 10, Android Oreo, Windows 10,etc.)Beta My Question or IssueSharing lyrics crashes app

  • Regular
  • Plan Premium Country US   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Pixel 6A  Operating System (iOS 10, Android Oreo, Windows 10,etc.) Beta  My Question...
  • Eni
  • Moderator
  • 51 Views
  • 1 replies
  • 0 likes
  • 51 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fone Bluetooth

Ao conectar o fone Bluetooth aparece que esta conectado com o modelo tal do fone mas nao sai som, o som sai apenas no auto falante do smartphone Obs: em qualquer outro app ele funciona normalmente PlanPremiun CountryBrasil DeviceSansung Galaxy S20 Op...

  • Newbie
  • Ao conectar o fone Bluetooth aparece que esta conectado com o modelo tal do fone mas nao sai som, o som sai apenas no auto falante do smartphone   Obs: em qualquer outro app ele funciona norma...
  • Eni
  • Moderator
  • 280 Views
  • 3 replies
  • 0 likes
  • 280 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist has hidden songs that can't be deleted on android

I have playlists that when I edit them have 10+ tracks I didn't add to it on them - but they are only visible when editing they playlist they don't come up when playing it.It only happens on my Google pixel pro 7 and makes it really hard work to move...

  • Casual Listener
  • I have playlists that when I edit them have 10+ tracks I didn't add to it on them - but they are only visible when editing they playlist they don't come up when playing it. It only happens on my Goo...
  • Yordan
  • Moderator
  • 99 Views
  • 3 replies
  • 0 likes
  • 99 Views
  • 3 replies
  • 0 likes

Superuser Contribution Incorrect Song Selection on Samsung Active 2 Watch

PlanPremiumCountryUKDeviceSamsung Active 2 Watch Operating SystemTizen My Question or IssueI am using the watch in standalone mode. When selecting songs from a list, an unselected song plays. For example, I searched for 'Questions' and first on the l...

  • Visitor
  • Plan Premium Country UK Device Samsung Active 2 Watch  Operating System Tizen   My Question or Issue I am using the watch in standalone mode. When selecting songs from a list, an ...
  • Maria
  • Moderator
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Superuser Contribution Crash shuffle to non shuffle

Plan/PremiumCountryNetherlands Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Google pixel 8 proOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I start my liked songs playlist in shuffle mode and then switch...

  • Newbie
  • Plan /Premium Country Netherlands  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Google pixel 8 pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My...
  • Joan
  • Moderator
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution Settings UI changing without notice

Plan: PremiumCountry: CADevice: Samsung Galaxy A50OS: Android 11Spotify version in settings: 8.9.26.592 The Settings window change without any inputUntil yesterday the "Offline mode" was branched inside "Playback" (horrible choice) with lots of other...

  • Music Fan
  • Plan: Premium Country: CA Device: Samsung Galaxy A50 OS: Android 11 Spotify version in settings: 8.9.26.592   The Settings window change without any input Until yesterday the "Offline mod...
  • Ian39
  • Music Fan
  • 82 Views
  • 2 replies
  • 0 likes
  • 82 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do you report or fix wrong lyrics?

PlanPremium DuoCountryColombiaDeviceHuawei Y9 2019Operating SystemAndroid 9 My Question or IssueI have recently moved to Premium, and something I have liked is the synced lyrics option. But I cannot help but notice that there are some songs that eith...

  • Newbie
  • Plan Premium Duo Country Colombia Device Huawei Y9 2019 Operating System Android 9   My Question or Issue I have recently moved to Premium, and something I have liked is the synced lyr...
  • Not applicable
  • 37348 Views
  • 24 replies
  • 20 likes
  • Wrong Lyrics
  • 37348 Views
  • 24 replies
  • 20 likes

Superuser Contribution Spotify's interface doesn't show its buttons

PlanPremiumCountryViệt NamDeviceXiaomi Redmi Note 9 ProOperating SystemAndroid 12My Question or IssueI'm using Redmi Note 9 Pro and this issue happened when i reinstalled Spotify a month ago. All buttons on the interface disappeared for unknown reaso...

  • Casual Listener
  • Plan Premium Country Việt Nam Device Xiaomi Redmi Note 9 Pro Operating System Android 12 My Question or Issue I'm using Redmi Note 9 Pro and this issue happened when i reinstalled Spotify a ...
  • Joan
  • Moderator
  • 109 Views
  • 3 replies
  • 0 likes
  • Android
    Interface
    Redmi
  • 109 Views
  • 3 replies
  • 0 likes

Superuser Contribution Remove Like/Dislike buttons from lock screen / Option for Shuffle/Repeat instead

Hi I'm a long time premium user, and living overseas half of the time per year I have issues with updating from Playstore for my Android device, so I get away with apk downloads from online. (I know, I know, but what can I do.).I only tend to update ...

  • Casual Listener
  • Hi   I'm a long time premium user, and living overseas half of the time per year I have issues with updating from Playstore for my Android device, so I get away with apk downloads from online....
  • AlNeer
  • Casual Listener
  • 2114 Views
  • 5 replies
  • 2 likes
  • like-dislike
    shuffle-repeat
  • 2114 Views
  • 5 replies
  • 2 likes

Superuser Contribution No tengo acceso a mi cuenta creada con mi número y esa tiene mi descuento

Cerré por equivocación mi cuenta y no puedo acceder, spotify dice que no existe y necesito restaurarla para poder tener acceso a mi descuento

  • Visitor
  • Cerré por equivocación mi cuenta y no puedo acceder, spotify dice que no existe y necesito restaurarla para poder tener acceso a mi descuento
  • Ivelina
  • Moderator
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes