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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27825 Views
  • 59 replies
  • 23 likes
  • 27825 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870399 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870399 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24744 Views
  • 3 replies
  • 0 likes
  • 24744 Views
  • 3 replies
  • 0 likes

Superuser Contribution Disable Video in Search Tab

How do I disable this unnecessary garbage? Waste of data, waste of space, waste of CPU!

  • Casual Listener
  • How do I disable this unnecessary garbage?   Waste of data, waste of space, waste of CPU!
  • OscarDC
  • Moderator
  • 1048 Views
  • 3 replies
  • 6 likes
  • 1048 Views
  • 3 replies
  • 6 likes

Superuser Contribution Blank screen only logo in the center, nothing else.

I'm a premium family acct owner. I logged out of my main account on my mobile phone app and spotify never opened again. It would just stay on its logo. I tried troubleshooting everyday for a week - clear cache, clear data, force stop, even updating/ ...

  • Visitor
  • I'm a premium family acct owner. I logged out of my main account on my mobile phone app and spotify never opened again. It would just stay on its logo. I tried troubleshooting everyday for a week - c...
  • Gayley91
  • Newbie
  • 343 Views
  • 2 replies
  • 1 likes
  • 343 Views
  • 2 replies
  • 1 likes

Superuser Contribution Very badly matching songs play when switching devices - how to stop?

Premium/US/Pixel5a5g&Win10/11PC I have autoplay on, and it's fine when my 99.999% used playlist ends, however, if I switch devices, i.e. to Android(driving), it starts playing really wrong songs (for my liking). Like, really wrong - would never searc...

  • Casual Listener
  • Premium/US/Pixel5a5g&Win10/11PC   I have autoplay on, and it's fine when my 99.999% used playlist ends, however, if I switch devices, i.e. to Android(driving), it starts playing really wro...
  • JimGaleForce2
  • Casual Listener
  • 397 Views
  • 3 replies
  • 0 likes
  • 397 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Starts playing a sleep playlist betwen 20:30 and 21:00 each night.

PremiumNorwayDeviceSamsung S20 ultra 5gOperating SystemAndroid 10 My Question or IssueEvery night around 20:30 and 21:00 i get like a wakeup alarm setting off a playlist called sleep from spotify. I have no active wakeup timer after 8am on the phone ...

  • Casual Listener
  • Premium Norway Device Samsung S20 ultra 5g Operating System Android 10   My Question or Issue Every night around 20:30 and 21:00 i get like a wakeup alarm setting off a playlist called s...
  • CMDD1
  • Visitor
  • 67341 Views
  • 18 replies
  • 4 likes
  • Android
    autoplay
    Samsung
    wakeup
  • 67341 Views
  • 18 replies
  • 4 likes

Spotify Connect plays old version of Daily Mix playlist

PlanPremiumCountryUKDevicePlaying from Pixel 3a (Android 12), controlled over Spotify Connect from Macbook Pro 2017 (macOS 13.4) My Question or IssueI hit the big "Play" button under "Daily Mix 5" from my Mac, with Spotify Connect controlling my Andr...

  • Newbie
  • Plan Premium Country UK Device Playing from Pixel 3a (Android 12), controlled over Spotify Connect from Macbook Pro  2017 (macOS 13.4)   My Question or Issue I hit the big "Play" bu...
  • 77 Views
  • 0 replies
  • 0 likes
  • 77 Views
  • 0 replies
  • 0 likes

Superuser Contribution I can't force Spotify to stop

Hello good day I can not force Spotify to stop.I do not have this problem in other applications, but I have this problem in spotify.The application is in the latest version.My phone is Samsung Galaxy A23 Android 13 operating system.

  • Newbie
  • Hello good day I can not force Spotify to stop.I do not have this problem in other applications, but I have this problem in spotify.The application is in the latest version.My phone is Samsung Galaxy...
  • Alex
  • Spotify Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why all my spotify accounts don't have lyric in all song

I've made so many account and all song don't have lyric, i've already seen many tutorial and seen in spotify web

  • Visitor
  • I've made so many account and all song don't have lyric, i've already seen many tutorial and seen in spotify web
  • Alex
  • Spotify Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music pausing when Android locked going to sleep, tried all previous solutions but nothing works.

Hi guys, Been experiencing this before the previous system update. Music will stop every single time that the phone is being locked and goes to sleep mode.I have no data restriction, no powrp saving mode activated and no system cleaning apps, but sti...

  • Visitor
  • Hi guys,   Been experiencing this before the previous system update. Music will stop every single time that the phone is being locked and goes to sleep mode. I have no data restriction, no po...
  • khirhyalan
  • Casual Listener
  • 12538 Views
  • 5 replies
  • 5 likes
  • 12538 Views
  • 5 replies
  • 5 likes

Superuser Contribution [Mobile] "You've discovered a Premium feature" pop up while on Premium

PlanPremiumCountryGermany DeviceOnePlus 7ProOperating SystemAndroid 13 My Question or IssueA "You've discovered a Premium feature" pop up appears when pressing the shuffle button next to the play button of a playlist while some autoplay songs are pla...

  • Newbie
  • Plan Premium Country Germany   Device OnePlus 7Pro Operating System Android 13   My Question or Issue A "You've discovered a Premium feature" pop up appears when pressing th...
  • Roger46
  • Casual Listener
  • 6012 Views
  • 12 replies
  • 2 likes
  • 6012 Views
  • 12 replies
  • 2 likes

Superuser Contribution Pulled back into app when adjusting volume while casting to speaker

While casting to smart speaker/Google home I navigate away from the app to home screen/different app, then when volume is adjusted for device being casted to I am pulled back into Spotify app without any input or even touching the screen. Highly irri...

  • Newbie
  • While casting to smart speaker/Google home I navigate away from the app to home screen/different app, then when volume is adjusted for device being casted to I am pulled back into Spotify app without...
  • AlejaR
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

UI/UX Improvements

Spoiler (Highlight to read) PlanPremiumCountryUKDeviceSAMSUNG S22+Operating SystemANDROID My Question or IssueWarning: rant. I've been a premium user for almost 10 years but the UI and UX of the android app seems to be getting worse each year so I th...

  • Newbie
  •   Plan Premium Country UK Device SAMSUNG S22+ Operating System ANDROID   My Question or Issue Warning: rant. I've been a premium user for almost 10 years but the UI and UX of t...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify and buds pro 2 (24 bit audio)

My Question or IssueProbabaly a stupid question but the galaxy buds pro 2 make a big deal out of providing 24 bit audio quality at 48khz Would this make any difference at all when listening to Spotify, as the native sound quality is lower than that?

  • Newbie
  •     My Question or Issue Probabaly a stupid question but the galaxy buds pro 2 make a big deal out of providing 24 bit audio quality at 48khz   Would this make any difference at a...
  • Alex
  • Spotify Legend
  • 2489 Views
  • 3 replies
  • 0 likes
  • 2489 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify keeps running in the background

Hello,Spotify keeps running in the backgroud even after I close it. The device is Samsung A14.I've disabled everything I can think of but Spotify still runs in the background.Please cold you tell me how I can disable it completely and have it running...

  • Visitor
  • Hello, Spotify keeps running in the backgroud even after I close it. The device is Samsung A14. I've disabled everything I can think of but Spotify still runs in the background. Please cold you te...
  • Alex
  • Spotify Legend
  • 4397 Views
  • 1 replies
  • 0 likes
  • 4397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Battery drain Sony Xperia 5 iv

With no clear reason Spotify drains over 70% of my battery within work day. My phone is new and I'm not an idiot with tech so basic "reboot and reinstall" stuff has been done and problem prevails

  • Visitor
  • With no clear reason Spotify drains over 70% of my battery within work day. My phone is new and I'm not an idiot with tech so basic "reboot and reinstall" stuff has been done and problem prevails
  • AlejaR
  • Moderator
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stop playing/dislike button missing for radio play

As per title. The dislike button for radio mixes is missing i.e. the category where I need it most. I'm using the latest version of Spotify for Android.

  • Regular
  • As per title. The dislike button for radio mixes is missing i.e. the category where I need it most. I'm using the latest version of Spotify for Android.
  • Joan
  • Moderator
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Audio stuttering when using Bluetooth in Spotify phone app

PlanPremiumCountryBrazil DeviceRedmi Note 9SOperating SystemMIUI 12.5.5.0 Stable My Question or IssueMy phone's Spotify app won't play music via Bluetooth normally anymore. I always listen to music using my wireless headphones, specially now that I'm...

  • Regular
  • Plan Premium Country Brazil  Device Redmi Note 9S Operating System MIUI 12.5.5.0 Stable   My Question or Issue My phone's Spotify app won't play music via Bluetooth normally anymo...
  • Ahdelil
  • Visitor
  • 3064 Views
  • 2 replies
  • 3 likes
  • 3064 Views
  • 2 replies
  • 3 likes

Superuser Contribution Bugs in Android app & Chromecast app

PlanFreeCountryUSADevice1st device - Chromecast (latest version for ANDROID TV) 2nd device - Lenovo Android tablet with Android 12Operating SystemAndroid 12 on both devices My Question or IssueI have 2 separate bugs to report. The first is with Spoti...

  • Gig Goer
  • Plan Free Country USA Device 1st device - Chromecast (latest version for ANDROID TV)  2nd device - Lenovo Android tablet with Android 12 Operating System Android 12 on both devices &nbs...
  • Susan_GP
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't play some songs on Sonos One

I happen to mainly use Spotify Premium on Android, but the same problem happens if I use the Desktop app. I can usually connect to my Sonos One speakers without a problem. But when connected there are some songs that I can't play. When I tap them, no...

  • Visitor
  • I happen to mainly use Spotify Premium on Android, but the same problem happens if I use the Desktop app.   I can usually connect to my Sonos One speakers without a problem. But when connected...
  • Joan
  • Moderator
  • 1414 Views
  • 4 replies
  • 5 likes
  • 1414 Views
  • 4 replies
  • 5 likes

Superuser Contribution My spotify keeps connecting to a different phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Yordan
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes