30-05-2013 02:47 PM
Since Tuesday certain songs won't play for me, it seems to be pretty random and usually about one song per album.
No timer starts when you press play and it eventually says:
"There is a problem with the connection to spotify. Pleas try again shortly. (802)"
Any ideas? I'm an Unlimited User.
30-05-2013 02:57 PM
30-05-2013 03:01 PM
hey! Thanks but I'm reluctant to do that as when I tried to download spotify again i got a message saying "Can't Install Spotify will try again in XX seconds"
I'm using a work computer so i'm scared that if i do a clean reinstall I'll lose it all together :(
30-05-2013 03:06 PM
Okay, we can do it without the reinstall ;)
Can you navigate to the Edit/Spotify > Preferences > Cache section and make a note of the Cache location.
Then File > Exit Spotify and manually delete that Spotify cache folder.
Once that is done launch Spotify again and see if you are still having issues? Do you ever get any other error codes which would point to a connection issue?
30-05-2013 03:19 PM - edited 30-05-2013 03:19 PM
30-05-2013 03:37 PM
30-05-2013 03:43 PM
Are any of the tracks this is happening on stored as local files on your computer?
If not, would you be able to post a link to one of the tracks you are having issues with (Right click > Copy Spotify URI)
|Hello! Please take one minute to answer three very short questions about your support experience today.|
|Take me there||No thanks (hide)|
|Hi folks. We're aware that ... . We're investigating!|
To stay updated please come in here.
|Would you like to help QA test Connect? If so, please log in or register.|
Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.