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WB
Festival VIP
Posts: 11
Registered: ‎26-11-2012

Certain Songs Won't Play

Since Tuesday certain songs won't play for me, it seems to be pretty random and usually about one song per album.

 

No timer starts when you press play and it eventually says:

 

"There is a problem with the connection to spotify. Pleas try again shortly. (802)"

 

Any ideas? I'm an Unlimited User.

Posts: 47,390
Kudos: 13,999
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Registered: ‎03-07-2012

Re: Certain Songs Won't Play

Hey! :smileyhappy: 

 

I know its a bit of a pain, but can you try a quick clean reinstallation of the client and see if that helps at all? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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WB
Festival VIP
Posts: 11
Registered: ‎26-11-2012

Re: Certain Songs Won't Play

hey! Thanks but I'm reluctant to do that as when I tried to download spotify again i got a message saying "Can't Install Spotify will try again in XX seconds"

 

I'm using a work computer so i'm scared that if i do a clean reinstall I'll lose it all together :smileysad:

Posts: 47,390
Kudos: 13,999
Solutions: 3,560
Registered: ‎03-07-2012

Re: Certain Songs Won't Play

Okay, we can do it without the reinstall :smileywink: 

 

Can you navigate to the Edit/Spotify > Preferences > Cache section and make a note of the Cache location. 

Then File > Exit Spotify and manually delete that Spotify cache folder. 

 

Once that is done launch Spotify again and see if you are still having issues? Do you ever get any other error codes which would point to a connection issue? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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WB
Festival VIP
Posts: 11
Registered: ‎26-11-2012

Re: Certain Songs Won't Play

Sorry but what one is the Cache Folder

 

is it the one that says "AppCache" as this is empty?

 

Posts: 47,390
Kudos: 13,999
Solutions: 3,560
Registered: ‎03-07-2012

Re: Certain Songs Won't Play

[ Edited ]

The default folder on windows is:

C:\Users\username\AppData\Local\Spotify\Storage (App data might be a hidden folder)

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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WB
Festival VIP
Posts: 11
Registered: ‎26-11-2012

Re: Certain Songs Won't Play

I'm in that folder but I'm not sure what I am to delete

 

Posts: 47,390
Kudos: 13,999
Solutions: 3,560
Registered: ‎03-07-2012

Re: Certain Songs Won't Play

Just delete the entire folder :smileywink: 

So go to ...\Local\Spotify click on Storage and press delete :smileywink: 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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WB
Festival VIP
Posts: 11
Registered: ‎26-11-2012

Re: Certain Songs Won't Play

Thanks, I did that and the same songs still don't play.

 

I don't get any other error codes just that one :smileyhappy:

 

Posts: 47,390
Kudos: 13,999
Solutions: 3,560
Registered: ‎03-07-2012

Re: Certain Songs Won't Play

Are any of the tracks this is happening on stored as local files on your computer? 

If not, would you be able to post a link to one of the tracks you are having issues with (Right click > Copy Spotify URI)

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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