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LCT
Music Fan
Posts: 1
Registered: ‎03-09-2012

Spotify won't connect to the internet and I'm clearly online

Hi,

 

I've been trying to get Spotify to connect to the internet for days now and it still won't connect.  I have a full connection and I've tried connecting wirelessly and via ethernet cord.  I've also logged out/back in to spotify, restarting my computer, and uninstalling then reinstalling spotify but still no luck connecting to the internet.  Any ideas on what's wrong?

 

Thanks!

Music Fan
Posts: 1
Registered: ‎17-01-2013

Re: Spotify won't connect to the internet and I'm clearly online

Im having the same problem! Its reallly irritating! And I cant find any answers :/ let me know if you figure it out and Ill do the same for you

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Registered: ‎03-07-2012
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Re: Spotify won't connect to the internet and I'm clearly online


jbbrewbaker wrote:

Im having the same problem! Its reallly irritating! And I cant find any answers :/ let me know if you figure it out and Ill do the same for you


Try the connection troubleshooting tips.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Music Lover
Posts: 2
Registered: ‎12-08-2014

Re: Spotify won't connect to the internet and I'm clearly online

um, i had the same problem which persisted for more than 2 weeks. my webplayer seemed to work fine but the desktop app wouldnt connect even though my internet was fine.

 

i think i just fixed it by running spotifyhelper.exe and spotifywebhelper.exe which i found in the C:\Users\<username>\AppData\Roaming\Spotify\Data folder.

 

not sure what caused them to stop running. Please reply here if it works for anyone else having this issue

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