11-05-2012 04:36 PM
I have a dedicated leased line coming into my office which I can assure you is not throttled, hence the £800 per month we pay for it. How can this same problem be happening with this type of line?
14-05-2012 06:48 PM
I have been addicted to Spotify for ages now, but over the past two weeks I have suffered the same drop outs everyone else is experiencing in this thread.
I too believe it is a problem with Spotify. Its only started to happen recently and its not a problem with my internet connection (with Virgin) as I am amongst other things able to stream from Classics Online with no problem at all.
Spotify need to acknowledge this and fix it quick.
I have done everything they suggested I do to no avail like many other customers here.
I am paying £9.99 for what up until 2 weeks ago was a brilliant service. However at the moment it is becoming increasingly frustrating and if the problem is not rectified soon will have to quit.
Oh it's just dropped out again.
14-05-2012 09:16 PM
15-05-2012 10:18 AM
I have the same problem and I'm in Finland. I can't even listen to a single song without the stream cutting out every few seconds. Would really appreciate a solution to this problem as I wouldn't want to have to cancel my subscription.
15-05-2012 10:54 AM
Latest reply from spotify just suggests that I contact my ISP provider to "see if they are throttling peer to peer".
Can't see that this is the problem as I use Classics Online and stream from them with no problem whatsoever.
Interesting to note that ti is not just happening in the UK as well.
15-05-2012 11:14 AM - edited 15-05-2012 11:15 AM
Here we go again! :-( You know if an online streaming service can't stream it really is pretty much useless - no? I have had months of error free streaming (apart from the odd glitch would could easily be wireless) so I got rid of my offline status for all playlists (I was over the 3,333 limit anyway!) and w week later this stuttering happens again! It's not throttling as I still have Little Snitch installed from the last BT throttling fiasco and when brought into action again it makes no difference. Its also not wireless or network issues as the actual timebar pointer simply stops, the music starts again when the timer starts - so somewhere at the Spotify end of things nothing is being sent and nothing is arriving - or the software client has broken?
I am now listening to a playlist I was having problems with offline - no problems at all.
Have a root around Spotify and drop some info in here please....
PS. I have rebooted Mac and Spotify.
15-05-2012 11:31 AM
Just to confirm
I contacted my ISP (Virgin) and their reply was:
We do not have anything in place to throttle p2p services or to cap anything.
So there we have it.
Come on Spotify sort this out.
15-05-2012 12:38 PM
If throttle is the problem, why does it not occure all the time, but only now and then????????? If throttle is the problem, why is it a new problem (during the last 2 weeks)????????
My ISP is SydEnergi (Denmark)
15-05-2012 01:54 PM
Here is my latest reply from Spotify. God help me!
15-05-2012 02:21 PM
What operating system are you on? I tried Spotify on my girlfriend's macbook pro running Snow Leopard and it works without any problems but on my macbook running Leopard the problem persists. I think it's quite unfortunate if Spotify doesn't run properly under Leopard anymore as I have no plans on upgrading the operating system on my mid-2007 macbook.
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