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Gig Goer
Posts: 3
Registered: ‎08-03-2012

Translation of my problem in englisch. Help wanted

Hi everyone,

After Spotify was updated I get the following message: "Spotify is already running but not responding. Close the program and restart" ...... I've rebooted several times and re-installed nothing helps ...... I had the old version and have installed that and that works .... After the automatic update again the same problem .... Anyone experience this?
  Hopefully you understand my english :smileyhappy:
regards,

Sven

Spotify Legend
Posts: 3,649
Registered: ‎19-01-2012

Re: Translation of my problem in englisch. Help wanted

Hello Sven,

Welcome to the Spotify community. Hmm, that sounds like a case of Spotify already running on your computer. Couple of things you could do.

Manually search for any trace of Spotify on your computer. On a Windows machine, it tends to be installed in "Users/(username)/App Data/Roaming" location. Then, open up the Task Manager and take a look to see if Spotify is running in that at all. If so, close all trace of Spotify down, and then try running the updated version. This should get it working.
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Gig Goer
Posts: 3
Registered: ‎08-03-2012

Re: Translation of my problem in englisch. Help wanted

It does not work :smileysad: when the upgrade is installed I get the same message :( I think the problem is with the upgrade. The old instalation program works perfectly. Other solutions?

 

Greets Sven

Gig Goer
Posts: 3
Registered: ‎08-03-2012

Re: Translation of my problem in englisch. Help wanted

Hi,

 

Problem solved, Panda antivirus program caused the problems mentioned, Spotify works perfectly again.

 

Greets,

 

Sven

Spotify Legend
Posts: 3,649
Registered: ‎19-01-2012

Re: Translation of my problem in englisch. Help wanted

Hey Sven,

That's good to hear - Thanks for letting us know!
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