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Music Fan
Posts: 1
Registered: ‎21-10-2012

Spotify won't connect altough the rest of my internet based programmes are functioning perfectly

I just discovered that I cannot connect with spotify, even tough there is no problem with my internet connection.

Im kind of in a hurry to cononect because I have some download credits that expire tomorrow..

 

Anyone experiencing the same problems?

Any tips for fixing this?

 

 

Posts: 47,390
Kudos: 13,971
Solutions: 3,559
Registered: ‎03-07-2012

Re: Spotify won't connect altough the rest of my internet based programmes are functioning perfectly

Hey! Welcome to the community :smileyhappy:

 

Do you get any error messages when you try and connect? Posting them here would be a great help! :smileywink:

Also are you running any security or firewall software? Some programs automatically block Spotify because it uses peer-to-peer connections, so you will need to add it as an exception in your software.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Music Fan
Posts: 1
Registered: ‎21-10-2012

Re: Spotify won't connect altough the rest of my internet based programmes are functioning perfectly

Hi, I am experiencing the same issue !
Posts: 47,390
Kudos: 13,971
Solutions: 3,559
Registered: ‎03-07-2012

Re: Spotify won't connect altough the rest of my internet based programmes are functioning perfectly


DiscoCoul wrote:
Hi, I am experiencing the same issue !

Welcome :smileyhappy:

 

Any error messages or numbers?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Posts: 4,586
Topics: 157
Kudos: 1,776
Ideas: 16
Solutions: 462
Registered: ‎10-04-2012

Re: Spotify won't connect altough the rest of my internet based programmes are functioning perfectly

Hey all, try restarting your internet connection (disconnect/reconnect wifi, pull the ethernet out etc).

Then open spotify again. If that doesn't work, reinstall :smileyhappy:
The Spotify Community Staff Tracker is working again!
Music Fan
Posts: 1
Registered: ‎27-06-2013

Re: Spotify won't connect altough the rest of my internet based programmes are functioning perfectly

i actually had the same problem than i looked at what peerblock was blocking and it was demolishing all spotify ip addresses so you will have to alter your lists if using this program

Music Lover
Posts: 2
Registered: ‎12-08-2014

Re: Spotify won't connect altough the rest of my internet based programmes are functioning perfectly

um, i had the same problem which persisted for more than 2 weeks. my webplayer seemed to work fine but the desktop app wouldnt connect even though my internet was fine.

 

i think i just fixed it by running spotifyhelper.exe and spotifywebhelper.exe which i found in the C:\Users\<username>\AppData\Roaming\Spotify\Data folder.

 

not sure what caused them to stop running. Please reply here if it works for anyone else having this issue

Festival VIP
Posts: 10
Registered: ‎12-07-2014

Re: Spotify won't connect altough the rest of my internet based programmes are functioning perfectly

It actually did work for me! Thanks!

Music Lover
Posts: 2
Registered: ‎21-12-2014

Re: Spotify won't connect altough the rest of my internet based programmes are functioning perfectly

I have the same issue, it just says connecting constantly and never actually gets anywhere or stops trying, no error messages or anything.
I'm using Windows 8

Local Talent
Posts: 43
Registered: ‎28-02-2014

Re: Spotify won't connect altough the rest of my internet based programmes are functioning perfectly

Just so I can orient myself, which situation is happening

 

  1. You launch Spotify and login successfully, but the application doesn't display anything in the window.
  2. You launch Spotify but cannot login: it either returns with an error or just continually tries to login but never succeeds or fails.

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