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Concert Regular
Posts: 4
Registered: ‎10-07-2012
Accepted Solution

Contact Spotify Support?

How do I contact someone working for Spotify support?

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Chosen by Soltanis (Garage Band)
Spotify Legend
Posts: 3,649
Registered: ‎19-01-2012

Re: Contact Spotify Support?

[ Edited ]

We're right here. If you wanted to contact us directly, pop over to our contact form. Scroll up, click on "About", and then select "Contact Form" - link: Contact form - Support form

 

- Added link to contact form / hpguru -

-----
Airhorn Enthusiast

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Chosen by jipstar (Concert Regular)
Music Lover
Posts: 1
Registered: ‎26-08-2012

Re: Contact Spotify Support?

Dear , Spotify

 

Excuse me but I absolutely love one direction and I frequently listen to them all the time on spottily and now it wont let me listen to them any more , this has also accured with a Connor Maynard song and it now says I have to upgrade my account to listen to this. I don't no if its just me but I am very annoyed, music should be free for al,l I don't have the money to upgrade, yet I want to listen to good quality music on spotify where as on you tube it buffers all the time so that is why I use spotify, pleases can u stop this thank you

 

Rosie Allan

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Chosen by wesjohnston19 (Music Fan)
Music Lover
Posts: 2
Registered: ‎16-02-2013

Re: Contact Spotify Support?

To whom it might concern

 

From this day I can not use Spotify any more because of a restriction I haev never seen before: 10 hours of limite! I have not even listening to 10 hours of music per day...so what is going on?

 

I hope you can help me...


David wrote:
We're right here. If you wanted to contact us directly, pop over to our contact form. Scroll up, click on "About Us", and then select "Contact Form".

 

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Chosen by carl1 (Festival VIP)
Music Lover
Posts: 1
Registered: ‎25-02-2015

Re: Contact Spotify Support?

I want to delete facebook biut I only can log in on Spotify using my FB account. How do I get rid of this without deleting my profile on spotify?

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Chosen by rolandvandaalen (Music Lover)
Music Lover
Posts: 1
Registered: ‎05-03-2015

Re: Contact Spotify Support?

I have moved to UK am from Oz and hence closed my premium account. I want to reopen a premium account back now cannot as I am temporary travelling in Spain and Morocco and it won't let me. Can believe I paid all that money and now I am stuck with something I can't use and can't upgrade really bad service

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Chosen by LavagnaDC20003 (Music Fan)
Platinum Streaming Artist
Posts: 2,491
Registered: ‎17-11-2013
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Congratulations, you're now officially a Spotify Community Rock Star!
The community wouldn't be the same without your support and dedication.
Five blog posts, surely you're a Maverick?!
You've logged in 200 days in a row!
Hardly a problem you can't solve.

Re: Contact Spotify Support?

Hi @LavagnaDC20003 welcome!

 

You won't see any ads or commercials when you upgrade to Spotify Premium.

 

If you want to pay for 3 months, then I'd suggest buying a gift card. These cards won't give you any special rates.

What's a Spotify Rock Star, and how do I become one?

Spotify
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Chosen by delarry1957 (Music Fan)
Posts: 243
Topics: 9
Kudos: 43
Solutions: 47
Registered: ‎04-09-2014
Troubleshooter
You got 10 kudos, on a roll!
Becoming part of the community.
So many people helped. Thank you!
Congratulations, you're now officially a Spotify Community Rock Star!
The community wouldn't be the same without your support and dedication.

Re: Contact Spotify Support?

Hello @delarry1957, Welcome to the Community! :)

 

You Can update your payment info like this:

 

Note: If you subscribed for Spotify through a third-party (such as your mobile provider), you will need to contact it to change your details.

To change your payment information:

  1. Go to your Subscription and payment overview here.
  2. Log in.
  3. Click UPDATE DETAILS.
    User-added image
  4. If you want to continue using the same payment option, change your details and click CHANGE PAYMENT DETAILS.
    User-added image


    If you're changing payment method, click Want to use another payment option? Then, choose the method on the next screen, and fill in the details.

    User-added image

Done. These details will be used for future payments.

If I Helped you please give kudos :)

If I answered your question please hit the "Accept as solution" button ;)

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Solution!
Chosen by Soltanis (Garage Band)
Spotify Legend
Posts: 3,649
Registered: ‎19-01-2012

Re: Contact Spotify Support?

[ Edited ]

We're right here. If you wanted to contact us directly, pop over to our contact form. Scroll up, click on "About", and then select "Contact Form" - link: Contact form - Support form

 

- Added link to contact form / hpguru -

-----
Airhorn Enthusiast
Solution!
Chosen by jipstar (Concert Regular)
Music Lover
Posts: 1
Registered: ‎26-08-2012

Re: Contact Spotify Support?

Dear , Spotify

 

Excuse me but I absolutely love one direction and I frequently listen to them all the time on spottily and now it wont let me listen to them any more , this has also accured with a Connor Maynard song and it now says I have to upgrade my account to listen to this. I don't no if its just me but I am very annoyed, music should be free for al,l I don't have the money to upgrade, yet I want to listen to good quality music on spotify where as on you tube it buffers all the time so that is why I use spotify, pleases can u stop this thank you

 

Rosie Allan

Music Fan
Posts: 1
Registered: ‎29-08-2012

Re: Contact Spotify Support?

Jag betalar 99 kronor varje månad till er skit sida men det funkar ju inte!!!! Betala tillbaka tack, innan jag stämmer er.!
Music Fan
Posts: 1
Registered: ‎12-12-2012

Re: Contact Spotify Support?

Ik kan het contactformulier niet vinden.

Ik wil graag spotifier aanschaffen maar beschik niet over een visa op paypal rekening.

Kan ik ook op een andere manier betalen?

 

Posts: 47,390
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Re: Contact Spotify Support?

The online contact form to talk to the Spotify support team is here.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Music Fan
Posts: 1
Registered: ‎15-12-2012

Re: Contact Spotify Support?

Could you post the Dutch support number? Cannot find the form to request a number on the Dutch website. Many hoops to jump through to find help.

Posts: 47,390
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Re: Contact Spotify Support?

Spotify don't do telephone support.

You can contact customer services no matter what country you are in by using the online contact form.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Music Fan
Posts: 1
Registered: ‎13-02-2013

Re: Contact Spotify Support?

Customer service -

 

I thought I cancelled my unlimited service in January and I finally cancelled the service. The service still charged me so I wanted to know if I could get my my money back for Febuary. Thak you

 

Jennifer

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Re: Contact Spotify Support?


JMEClady wrote:

Customer service -

 

I thought I cancelled my unlimited service in January and I finally cancelled the service. The service still charged me so I wanted to know if I could get my my money back for Febuary. Thak you

 

Jennifer


Hey! Welcome to the community :)

You will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you further with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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