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Music Lover
Posts: 2
Registered: ‎2012-12-11

Error: sound card not working

So my speakers are working fine, and playing music through iTunes, Pandora, everything else works great.  But I get no sound playing songs in Spotify.  At first, an error would pop up and say there was a problem with the sound card.  Now, that error doesn't show and it plays the songs, but there is no noise.  The volume on the mixer is fine and the volume bar on Spotify is on full, but still no sound.

Posts: 47,389
Kudos: 17,008
Solutions: 3,490
Registered: ‎2012-07-03

Re: Error: sound card not working

Hey! Welcome to the community :) 

 

Is your sound card that has your speakers attached selected as the default in Windows Control Panel > Sound?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Music Lover
Posts: 2
Registered: ‎2012-12-11

Re: Error: sound card not working

Yes, they are the default

Music Lover
Posts: 2
Registered: ‎2012-12-12

Re: Error: sound card not working

My music won't even start playing - it says 'There is a problem with your sound card. Spotify can't play music.' Any thoughts??!

Posts: 47,389
Kudos: 17,008
Solutions: 3,490
Registered: ‎2012-07-03

Re: Error: sound card not working

2 things I would suggest trying:

1. Make sure "Hardware Acceleration" is turned off in Spotify's preferences page (Edit > Preferences on windows).

2. Try toggling the "Allow applications to take exclusive control of this device" option in your sound card properties (Control Panel > Sound > Properties > Advanced" 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Music Fan
Posts: 1
Registered: ‎2014-02-19

Re: Error: sound card not working

So spotify wont play music because it says my sound card is not working but i does, i tried the hardware accleration, did not work. i tried the advanced properties and tried allow applications to take control over this device and still does not work, please help!

Posts: 47,389
Kudos: 17,008
Solutions: 3,490
Registered: ‎2012-07-03

Re: Error: sound card not working

Has it ever worked in the past @emasonpennell ?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Music Fan
Posts: 1
Registered: ‎2014-03-11

Re: Error: sound card not working

try running it as admin it worked for me




 

Music Fan
Posts: 1
Registered: ‎2014-06-08

Re: Error: sound card not working

I was getting the same message. I hadn't changed any of the settings, it just happened. Couldn't find the problem so I just did a system restore and it works fine now.

 

Music Fan
Posts: 1
Registered: ‎2014-08-05

Re: Error: sound card not working

I use Razer Surround Pro and that caused a problem at first. I had to open up the program and disable the virtual audio device, then the problem went away

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