15-02-2012 12:03 AM - edited 15-02-2012 12:12 AM
I also cannot log in. After the "Welcome" window, Spotify says that an error has ocurred, and that my passw and usern are incorrect. I checked 'em on Facebook, everything works there, but not on Spoty.
23-02-2012 11:03 PM
I can't either and I've done everything suggested (removed from firewall exceptions, uninstalled then reinstalled, then its back on the eceptions list) and still, same problem. Error code 101. I've been a happy premium member until now, this all fo the sudden happened on my main computer.
26-02-2012 07:39 PM
I'm having the same problem. Can't log in because Spotify won't recognize u.n. and p.w. I've checked my firewall, uninstall, reinstall, but the problem persists. I have my Spotify account linked to Facebook, which is something I would like to cancel but don't know how.
The thing is when I launch Spotify it asks me to enter u.n. and p.w. from Facebook. Then it goes on another page where it asks if I want to show on Facebook the songs I listen to and to log in (again?!). So, I enter the same u.n. and p.w. and all of a sudden it doesn't recognize either of them. I've tried changing passwords in Spotify and Facebook to no avail.
I'd appreciate some help. Thanks.
01-05-2012 03:47 PM
Hey everyone! So there are a number of issues going on in this thread--we'll have to take them one at a time.
bertjan66, tncoult, baraka- Your account is fine on our end. Please be sure you're signing in with your Spotify username (not your email address).
If you're still having trouble, could you let us know what operating system/ Spotify version you're using.
tashds & JenA- Exactly which error code/ message are you receiving? Since you opened your account via Facebook you'll need to use your Facebook email and password to log in.
If you want to try resetting your password you'll to do that from the Facebook website.
xchaser- Are you currently in Puerto Rico? Spotify isn't currently available in U.S. territories due to licensing restrictions.
However, if you were to sign up for a Spotify Premium subscription within one of the 50 states, you'd be able to use Spotify while traveling to a territory. You can find more information on this right here.
CobraHawking- Your account is also fine on our end. Have you also made sure that Spotify is an exception for all firewalls and done a clean reinstall? You can find more information on those steps right here.
07-05-2012 01:59 PM
Whenever I try to login I get the error code 101 and so i've tried allowing spotify through my firewall but when I try to do that (because i tried uninstalling and reinstalling spotify) its not on the list of programs that i can let through.
Anybody got any ideas?
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