15-03-2012 10:02 AM
I've downloaded spotify on my windows computer at work. But we have a proxy here and spotify refuses to connect.
How can I change those **bleep** settings? The login screen gives me no settings, just mail + password for login.
Can anybody help? Please!
Solved! Go to Solution.
15-03-2012 03:50 PM
I'm not sure how to get to the proxy settings from within the application without being able to log in. However, there is a program that might help you. An application called FreeCap allows you to force any application to go through a proxy server, and might be worth a try. You can download it here: http://www.freecap.ru/eng/?p=download
Hope that helps you!
23-05-2012 01:25 AM
I was having the same issue and found the solution.
* Unplug the the network cable
This prompts an error message which will allow you to change the proxy settings.
Remember to plug in your cable again!
12-08-2012 10:53 AM
I have just the same problem. I can't login 'cos spotify thinks im offline. Re-installed the whole thing, checked my firewall (windows for windows 7) - does not work. Spotify tells me to log in via my Proxy-Details. And now my question (which is pretty basic, I guess): where the &%&/ do I find my proxy details?
There is one other thing that might be the reason for my spotify problems. I am just guessing here, but anyway:
I've got Avira running on my PC, might that be a problem? If yes - how can I fix it?
The whole problem stared after I ran a bunch of anti-virus, malware ect. programms. (avira, malware bytes and cc cleaner).
Thanks a lot for your help!
29-09-2012 05:05 PM
Hi there -
What do you mean by "unplug the network"?
I am having the same problem where first Spotify keeps saying its offline so nothing works. I uninstalled spotify (as it suggested), restarted my laptop, then installed it again. Now its saying something about the proxy settings. Its so frustrating, please help!
08-10-2012 05:08 PM
They mean: unplug your network cable or switch off your wifi. This will cause Spotify to give up logging in and show the option to change your proxy settings. You seem to have got that far anyway.
It might be that you need to use a proxy server to log into Spotify. If you do, then you will have had to use a proxy server to use your web browser etc... so your proxy server will be configured on your system somewhere but Spotify is apparently not smart enough to know how to use it. So find the proxy server settings your operating system is using and enter these in the dialog that comes up when you click on the "proxy server" link you see on the picture in the message above.
Of course, it might not be your proxy server settings that are the problem.
03-01-2013 02:24 PM - edited 03-01-2013 02:25 PM
I am getting 'HTTP Reply 307". I am using ultrasurf, if that matters. I have tried logging in and out of last.fm app and retyping my password numerous times. Spotify on my other computer not using ultrasurf scrobbles fine. I cannot access the internet without ultrasurf on this computer.
Any help would be greatly appreciated.
EDIT: Just to clarify, I have the proxy settings in Spotify set to auto, and I can stream music fine.
|Hello! Please take one minute to answer three very short questions about your support experience today.|
|Take me there||No thanks (hide)|
|Hi folks. We're aware that ... . We're investigating!|
To stay updated please come in here.
|Would you like to help QA test Connect? If so, please log in or register.|
Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.