Help - Desktop (Linux, Windows, Web Player)

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Concert Regular
Posts: 4
Registered: ‎09-05-2012
Accepted Solution

Spotify is already running, but not responding. Please close it and try again.

I keep getting this "already running" message when I try to open spotify.  It is listed as a process in Windows Task Manager, but it won't close when I try to force end the process.  I've been having this same issue many times over the past month.

 

Any ideas how to actually end the process, or better yet, keep it from doing this altogether?

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Chosen by deejerydoo (Bedroom Songwriter)
Posts: 47,390
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Registered: ‎03-07-2012
Community Mentor
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Re: one more...


lhebas wrote:

+1, Same problems on Windows 8, I can't kill spotify.exe process or process tree and it doesn't want to start and says it's already launched....

Spotify is out of order until I reboot the system...

Help, we're paying for a service and the problem was first encountered for 1 year by users over here and on others communities...


Have you tried disabling Internet Connection Sharing? 

I would suggest the other fixes and work arounds in this topic too.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Chosen by deejerydoo (Bedroom Songwriter)
Bedroom Songwriter
Posts: 16
Registered: ‎21-01-2013

Re: Spotify is already running, but not responding. Please close it and try again.

If you are running Spotify on any flavour of Windows you need to check and ensure none of yout network interfaces have Internet Connection Sharing (ICS) enabled. This is regardless of whether the interface is currently being used or not. To disable ICS:

http://windows.microsoft.com/en-au/windows-vista/disable-ics-internet-connection-sharing

 

Spotify, for whatever reason, gets into a real spin if any of your network interface cards (NIC) has ICS enabled.

 

In my experience, I had ICS enabled on a NIC hat I hadn't used for years. Spotify ignored this setting on this disused NIC, until I applied a driver update for the NIC. All of a sudden Spotify went into a spin. Not quitting properly, even when trying to kill the process in task manager, with elevated privileges! Being unresponsive and hanging.

 

After disabling ICS on the NIC I haven't had any further problems.

 

Why Spotify should take exception to ISC on an unused adapter beats me. That's one of the propeller heads in Spotify...

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Chosen by deejerydoo (Bedroom Songwriter)
Posts: 47,390
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Registered: ‎03-07-2012
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Re: Spotify is already running, but not responding. Please close it and try again.

Okay that is my bad! Reading back yes this does appear to be on going issue from Windows 7, today has been a slow morning ignore me ;) 

 

I will see if I can find those results, although I am currently away from uni where my testing PCs for this are, so I will have a quick dig through the community instead and see if I can find it. 

 

I will also drop a escalation to the Spotify staff about this to see if they can give anymore details (as a super user not an employee there is only so much I can do!). 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Chosen by imsoocrazy (Music Lover)
Music Lover
Posts: 1
Registered: ‎30-08-2014

Re: Spotify is already running, but not responding. Please close it and try again.

FIX-you need to go to task manager and scroll down untill you see spotify right click it and end the task and you can use spotify now

 

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All Replies
Talent Scout
Posts: 274
Registered: ‎15-02-2012

Re: Spotify is already running, but not responding. Please close it and try again.

You could try ending the whole process tree? That sometimes forces processes to close when the normal "end process" function doesn't work. But failing that wouldn't a reboot stop it executing or does it automatically open when you log on?

--
First was the record, then the cassette, the CD, then came along Spotify... that really did change everything!
Concert Regular
Posts: 4
Registered: ‎09-05-2012

Re: Spotify is already running, but not responding. Please close it and try again.

Ending the process tree doesn't work.  Rebooting works, but it happens almost every time I use spotify, and I'd rather not be stuck rebooting all the time.  I'm really surprised this problem isn't really common - I wonder if it's a conflict with specific software or something.

Gig Goer
Posts: 3
Registered: ‎04-05-2012

Re: Spotify is already running, but not responding. Please close it and try again.

I'm having the exact same problem! Haven't found the solution yet. I recommend we all contact Spotify support in hopes of getting an answer, since my post on these boards didn't help. 

https://www.spotify.com/us/about-us/contact/contact-spotify-support/?contact

 

Concert Regular
Posts: 4
Registered: ‎09-05-2012

Re: Spotify is already running, but not responding. Please close it and try again.

Yeah, I'm gonna contact them.  This is ridiculous, especially since I'm paying.  I'm paying so I can listen on my phone while I run, but I just assumed being able to use it reliably on the desktop was a given.  I can only use it for a few minutes before it crashes and starts doing this, and I need to restart my computer - making it basically unusable.

Music Lover
Posts: 2
Registered: ‎15-05-2012

Re: Spotify is already running, but not responding. Please close it and try again.

Just to add to the record, this problem is happening to me too!

Music Fan
Posts: 1
Registered: ‎20-05-2012

Re: Spotify is already running, but not responding. Please close it and try again.

Having the same problem. Receiving horrible support.

 

Bye bye spotify.

Music Fan
Posts: 1
Registered: ‎21-05-2012

Re: Spotify is already running, but not responding. Please close it and try again.

I have the same problem since 2 week. Could it be an update the problem??
After a few songs in the middle of one, it stop. I try to change song or pause but it seems freeze. When i try to close it I have to wait a few minutes, and when it finally disapear from desktop & task bar, it continue existing on system process list and i cant start a new instance of the spotify. I cant kill it with system tools, and the only way to start is reboot the system. But a few minutes later it come to block again...

 

Intel core i3 2,4Ghz  4GB RAM

Windows7 SP1 (64bits)

Lenovo ThinkPad Edge

Music Fan
Posts: 1
Registered: ‎04-06-2012

Re: Spotify is already running, but not responding. Please close it and try again.

Same problem for me. Crashes while playing, and cann't end process OR process tree. Already rebooted once, not going to do it again. I guess i'm switching from spotify to something else.

 

Running Dell laptop, Win 7. don't think this is hardware issue, should be software/API or driver related.

 

 

 

Concert Regular
Posts: 4
Registered: ‎09-05-2012

Re: Spotify is already running, but not responding. Please close it and try again.

I haven't had this issue in a while.  One thing I started doing is closing the program using the File > Exit menu option rather than what I used to do (right click on icon in taskbar > Quit Spotify).

 

It's also possible that some update to my computer changed the way processes are handled of course, but it seemed to stop right when I started using the menu to exit.

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