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LCT
Music Fan
Posts: 1
Registered: ‎2012-09-03

Spotify won't connect to the internet and I'm clearly online

Hi,

 

I've been trying to get Spotify to connect to the internet for days now and it still won't connect.  I have a full connection and I've tried connecting wirelessly and via ethernet cord.  I've also logged out/back in to spotify, restarting my computer, and uninstalling then reinstalling spotify but still no luck connecting to the internet.  Any ideas on what's wrong?

 

Thanks!

Music Fan
Posts: 1
Registered: ‎2013-01-17

Re: Spotify won't connect to the internet and I'm clearly online

Im having the same problem! Its reallly irritating! And I cant find any answers :/ let me know if you figure it out and Ill do the same for you

Posts: 47,389
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Registered: ‎2012-07-03
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Re: Spotify won't connect to the internet and I'm clearly online


jbbrewbaker wrote:

Im having the same problem! Its reallly irritating! And I cant find any answers :/ let me know if you figure it out and Ill do the same for you


Try the connection troubleshooting tips.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Music Lover
Posts: 2
Registered: ‎2014-08-12

Re: Spotify won't connect to the internet and I'm clearly online

um, i had the same problem which persisted for more than 2 weeks. my webplayer seemed to work fine but the desktop app wouldnt connect even though my internet was fine.

 

i think i just fixed it by running spotifyhelper.exe and spotifywebhelper.exe which i found in the C:\Users\<username>\AppData\Roaming\Spotify\Data folder.

 

not sure what caused them to stop running. Please reply here if it works for anyone else having this issue

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