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Music Fan
Posts: 1
Registered: ‎06-06-2012

Spotify won't go online

Hey!

My spotify premium account wil not go online, either on my android phone or on my computer! What do i do?

Spotify Legend
Posts: 3,649
Registered: ‎19-01-2012

Re: Spotify won't go online

Hey there!

 

Weird - Okay, let's try and get this sorted. First of all, I'd recommend a Clean Reinstall on both your devices.

 

Failing that, it might be a connection issue. On your computer, check to see if you have any firewall / antivirus programs running. If so, add Spotify to the exceptions list. For your Android device, you might want to try installing this preview version

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Spotify
Garage Band
Posts: 31
Registered: ‎06-06-2012

Re: Spotify won't go online

It may also be that you accidently have made a change in "Edit -> Preferences -> Proxy". If you use an invalid proxyserver you will not be able attain a connection in spotify.

Music Fan
Posts: 1
Registered: ‎06-09-2012

Re: Spotify won't go online

I noticed after some upgrade that the proxy setting got changed to "auto-detect" and this causes Spotify to be off-line while it looks for a proxy.  Edit/Preferences/Proxy and set to none.  I also noticed my play list somehow got set to not available offline.  That is annoying!  Click on the playlist and select "Available Offline".

Music Fan
Posts: 1
Registered: ‎16-01-2013

Re: Spotify won't go online

Mine wouldn't go online either on my android and all I did was log off then log back on. Now it works.
Concert Regular
Posts: 4
Registered: ‎22-03-2013

Re: Spotify won't go online

Hi, I was in Australia for 5 weeks last October & since I came back to UK I can't go online. It keeps telling me to Upgrade to premium because I'm out of the country!!! Can you help please?

Posts: 47,390
Kudos: 14,261
Solutions: 3,564
Registered: ‎03-07-2012
Community Mentor
Ideas Guardian
Protector of Newbs
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Re: Spotify won't go online


Superlee03 wrote:

Hi, I was in Australia for 5 weeks last October & since I came back to UK I can't go online. It keeps telling me to Upgrade to premium because I'm out of the country!!! Can you help please?


Hey! Welcome to the community :) 

 

You just need to update your country to UK on your online profile and you should be able to listen again ;) 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Concert Regular
Posts: 4
Registered: ‎22-03-2013

Re: Spotify won't go online

Hi Peter, it won't let me do that, its telling me I have to "upgrade to premium" to change my location!! Whats that all about?

Posts: 47,390
Kudos: 14,261
Solutions: 3,564
Registered: ‎03-07-2012
Community Mentor
Ideas Guardian
Protector of Newbs
Troubleshooter

Re: Spotify won't go online

That is strange, you should be free to change your location to the country you are in (if Spotify has launched there). 

Are you connecting via a VPN, proxy or company network that might be hiding your IP address? 

 

There is also a dedicated topic if you are having issues with a link to get in touch with the team here.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Music Fan
Posts: 1
Registered: ‎22-03-2013

Re: Spotify won't go online

I am having a similar issue!

 

I have moved to Madeira (Portugal) to work and now cannot go online with Spotify. I have reinstalled and checked my firewall, all that's done is delete all my music. I have checked my Proxy, changed it to No Proxy, still nothing. I have tried to change my country but it keeps declining my card details.....I really need this to work now!!!!

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