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Concert Regular
Posts: 4
Registered: ‎13-04-2012
Accepted Solution

Stream Keeps Cutting Out

I had been using the free version of Spotify and noticed that the stream kept getting interrupted (pausing). At first you'd assume a bandwidth issue my end. Unlikely as I am in a City and have a consistent 10mb connection.

 

Anyway to be sure I tried a well known UK competitor beginning with D and there was no issue streaming from them.

 

Must be the free service? So I upgraded to unlimited, still getting an interrupted stream!

 

I followed the uninstall and cache clearing procedure, the reinstalled and still no joy.

 

Currently I have a Spotify account that is unlistenable (if that is such a word) and I am having to use D(UK) in the meantime.

 

Suggestions?

Solution!
Gig Goer
Posts: 3
Registered: ‎20-05-2012

Re: Stream Keeps Cutting Out

I am having exactly the same issues as listed here - long pause when starting up a track, plays a few seconds then pauses, plays another few seconds and does the same again. This behaviour happens regularly (but intermittently) across a windows 7 PC, a macbook running OSX leopard and iphone 4S on ios 5.1. I am on a 100Mb Virgin line, have called and got confirmation that they are not traffic managing my account. I am using a wireless connection, so to rule that out I connected my machine to the router with a cable, and the problem persisted. If it's not my network, it's not the ISP and it's not one machine type, then it HAS to be the Spotify service.

 

I have had many months of near-perfect Spotify - instant startup, uninterrupted streaming and fast search response. In the last 3 weeks or so all have been well below acceptable standard. I will have to reconsider my premium account if this is not diagnosed and fixed soon (along with the Mac client on Leopard issues with artwork etc.).

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Garage Band
Posts: 39
Registered: ‎19-05-2012

Re: Stream Keeps Cutting Out

I'm sure they're working on a solution. Surely they can't ignore the community that makes music move forward! How much money do Spotify earn annually on millions of users contributing with €9.99 a month? I bet its enough to hire an engineer or two to fix this :-P

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Chosen by mmichael1991 (Festival VIP)
Roadie
Posts: 12
Registered: ‎30-05-2012

Re: Stream Keeps Cutting Out

Posted in another thread aswell, just adding my name to the list here.

 

Problem: songs pause, loading takes a while when clicking on an artist or album and searches aren't as quick as 2 months ago.

 

ISP Ziggo (netherlands) New system with ivy bridge processor and other components from same quality level.

 

Been a very happy customer for over a year now but since a month or so not anymore.

 

For moderators: please acknoledge this problem, update us in this thread and help us to find a solution, thanks!

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Solution!
Gig Goer
Posts: 3
Registered: ‎03-06-2012

Re: Stream Keeps Cutting Out

Thank you for the link.  Here's what I sent to them.  Perhaps if everyone cancelled their payments on the basis it is not fit for purpose they would actually reply or sort it out.

 

I, like many many others, have an unuseable Spotify service.  Songs stutter and pause.  I notice nobody from your end even acknowledges these issues on the forums.  Rest assured I will *not* be renewing my subscription for a service that doesn't work.

I will not renew my subscription if you cannot be bothered replying (beyond a standard "reinstall everything, change these settings" email which is just stalling and forcing users through useless inconvenience)  I have six computers and an iPhone -. I've reinstalled one system from scratch to no avail.

I will not renew if you do not extend my subscription for free to cover the unuseable period.  I'm not asking for anyhting extra, simply a free period the same as the unuseable period.

You are about to lose a lot of customers.  People are getting angry that they are paying a monthly subscription and not receiving the service they have paid for

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Garage Band
Posts: 86
Registered: ‎07-04-2012

Re: Stream Keeps Cutting Out

What happens if you mark the list as available for offline before you play it?

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Music Lover
Posts: 1
Registered: ‎23-04-2012

Re: Stream Keeps Cutting Out

First time ever, stream is cutting out. Using my Sonos speaker and streaming Spotify first from my android phone, then my mac laptop. I am a premium subscriber and very, very frustrated!

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Moderator
Posts: 4,417
Registered: ‎19-01-2012

Re: Stream Keeps Cutting Out

Hey seaneclark, welcome to the Community.

This could have something to do with your connection, even if the internet is a good 10mb. Spotify will require access in any firewall or antivirus software you have installed. So try giving that a go.
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
Concert Regular
Posts: 4
Registered: ‎13-04-2012

Re: Stream Keeps Cutting Out

Thanks Richard, but no anti-virus running on my Mac and Spotify has access via Firewall

Spotify Legend
Posts: 3,649
Registered: ‎19-01-2012

Re: Stream Keeps Cutting Out

Hmm - Have you tried turning off the Firewall temporarily?
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Airhorn Enthusiast
Concert VIP
Posts: 6
Registered: ‎04-05-2012

Re: Stream Keeps Cutting Out

Turning off your firewall is just a rediculous suggestion...
Concert VIP
Posts: 6
Registered: ‎04-05-2012

Re: Stream Keeps Cutting Out

Same here
Garage Band
Posts: 18
Registered: ‎05-05-2012

Re: Stream Keeps Cutting Out

During this last week I'm having trouble with Spotify. I'm a Premium User and if Spotify not soon does something about music pausing all the time, I certainly will skip Spotify.
Bedroom Songwriter
Posts: 20
Registered: ‎02-05-2012

Re: Stream Keeps Cutting Out

Same here! getting sick of this. not paying for something that is faulty! either fix it or this app can go kiss my ####! stuff paying for this faulty kak

Garage Band
Posts: 17
Registered: ‎06-05-2012

Re: Stream Keeps Cutting Out

mine too…but only in the past few days. 

Bedroom Songwriter
Posts: 21
Registered: ‎03-03-2012

Re: Stream Keeps Cutting Out

Can I add my +1 to this issue - been happening for the last week.   Start an album playing - will start off then stop - then continue  then stop.  Several times per track.

 

Some facts, before anyone asks.....

 

Yes, I've fully inistalled, deleted cache etc etc and re-installed.

I'm on OS X Lion.

I'm a Pro user.

Napster works fine.

Spotify worked great on the same albums till last week.

This is not Firewall related........

 

I've reported to the usual Spotify support channels, and got the usual response.  

 

Anyone any ideas?

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