Help - Desktop (Linux, Windows, Web Player)

Reply
Concert Regular
Posts: 4
Registered: ‎2012-03-20
Accepted Solution

Stuck in Offline Mode ?

Upon launching Spotify this morning, it went straight to Offline and I cannot even play my marked for offline tracks?

 

Re-launching the app has the same effect, just tried the same on my Android and that will not go into online but will play the marked as offline tracks.

 

Is this the same problem that occurred a week or so ago?

Solution!
‎2015-08-28 12:16 AM
Music Lover
Posts: 2
Registered: ‎2012-04-11

Re: Stuck in Offline Mode ?

Just tried again and all working now.

View solution in original post

Solution!
‎2015-08-28 12:16 AM
Spotify Legend
Posts: 510
Registered: ‎2012-01-22

Re: Stuck in Offline Mode ?

We are very sorry indeed for the inconvenience caused.

 

The problem is at our end. There is nothing that can be done on your own Spotify installation that will have any effect at the moment.

View solution in original post

Solution!
Accepted by t_helck (Music Lover)
‎2015-08-28 12:16 AM
Music Lover
Posts: 1
Registered: ‎2012-06-12

Re: Stuck in Offline Mode ?

You guys haven't changed your facebook password as of lately? 

 

I was stuck as well in Offline mode for a few (annoying) hours until I realized that I've changed my facebook pw recently (due to purchasing 1Password). So logging out and in helped me (this time).

 

/Dan

View solution in original post

Solution!
Accepted by rainst0rm (Music Fan)
‎2015-08-28 12:16 AM
Music Lover
Posts: 1
Registered: ‎2012-06-12

Re: Stuck in Offline Mode ?

dspedersen has the right idea. I changed my linkedin login over the weekend (due to hackers theft of passwords). I think this changed my facebook login due to them all being connected through yahoo. If you look in the top right of the spotify app and instead of your "real name" you see your 9-digit account number, then logout of spotify and log in again. This cleared it up for me.

View solution in original post

Solution!
Accepted by eidenif (Music Lover)
‎2015-08-28 12:16 AM
Concert VIP
Posts: 6
Registered: ‎2012-07-25

Re: Stuck in Offline Mode ?

Hi,

 

The same thing here. Apparently Spotify is in offline mode but if you go to the menu, the offline mode is not turn on. Anyway,  obviously it is in offline mode. I cannot listen to online songs or playlists. It is working on my Android but the aplication is not working on my laptop. 

 

I do not have a firewall and I already re-installed Spotify a few times, following Spotify website instrucctions, but none of this is working. I am a Spotify Premium member and I cannot listen to anything but offline playlists... Please, anyone can help me (all of us experimenting this problem)?

 

Thanks

View solution in original post


All Replies
Music Lover
Posts: 2
Registered: ‎2012-04-11

Re: Stuck in Offline Mode ?

I'm having the same issue.  I've restarted Spotify several times and rebooted my laptop but no change.

I even went as far as changing my password online as suggested in one of the previous forums.  I can log in to the Spotify app using my old password but in offline mode.  Using my new password it won't log in at all.

Moderator
Posts: 4,417
Registered: ‎2012-01-19

Re: Stuck in Offline Mode ?

Looks like there's some server issues right now, it should be fixed very soon though. Check the status Twitter in my signature for updates.
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
Solution!
‎2015-08-28 12:16 AM
Music Lover
Posts: 2
Registered: ‎2012-04-11

Re: Stuck in Offline Mode ?

Just tried again and all working now.
Moderator
Posts: 4,417
Registered: ‎2012-01-19

Re: Stuck in Offline Mode ?

Word is the servers are back up again, so everything should be good. Thanks for bearing with us.
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
Music Fan
Posts: 1
Registered: ‎2012-05-16

Re: Stuck in Offline Mode ?

I've still got problems with mine being stuck in offline mode. I have upgraded/installed the newest version of it logged out and bck in rebooted my mac etc. short of uninstalling it and re-installing it, which I'd prefer not to have to do, I can't listen to anything other then my own libary - which I have iTunes for. Any advice?

Concert Regular
Posts: 4
Registered: ‎2012-02-17

Re: Stuck in Offline Mode ?

Same here, stuck in offline mode on my Mac.  I restarted the app, my computer and did a fresh reinstall to no avail.

Music Fan
Posts: 1
Registered: ‎2012-05-18

Re: Stuck in Offline Mode ?

Also stuck in offline mode on my Mac.

Spotify version is 0.8.3.222

Music Lover
Posts: 2
Registered: ‎2012-05-19

Re: Stuck in Offline Mode ?

I only use the desktop client every two weeks or so because i mostly use my iphone. i have to reinstall spotify every freaking time i want to use it on my mac.

Concert VIP
Posts: 7
Registered: ‎2012-05-31

Re: Stuck in Offline Mode ?

I've been stuck in offline mode for days now. Unbelievable ineptitude. Customer service is lame. I'm paying for no music?

 

 

 

 

Announcements

Beta Test Spotify Desktop
Would you like to beta test Spotify Desktop?

If so, please log in or register.

More

Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.