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Festival Fanatic
Posts: 9
Registered: ‎16-07-2012
Accepted Solution

There is a problem with your sound card. Spotify can't play music.

I normally run Spotify through my laptop speakers into an external set of computer speakers or headphones.  It sounds pretty good, but works GREAT!  Today I was listening to Spotify in the same place where I DJ at, and my exteral soundcard (A Vestax VCI-300) was lying around.  I plugged in the VCI-300 like I normally do to be able to enjoy some music on my studio monitors. But now Spotify says "There is a problem with your sound card. Spotify can't play music."  Can I not use an external soundcard with Spotify?  I looked for a place to change the default soundcard and didnt see one.  Thanks for any input!

Solution!
Chosen by cpostier (Concert Regular)
Music Lover
Posts: 1
Registered: ‎09-09-2012

Re: There is a problem with your sound card. Spotify can't play music.

On my system the trick was to run Spotify "as administrator".

 

Mark the exe file in 

 

C:\Users\[your user name]\AppData\Roaming\Spotify

 

as run as administrator in the compability tab.

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Solution!
Chosen by Sam (Moderator)
Music Lover
Posts: 1
Registered: ‎09-08-2012

Re: There is a problem with your sound card. Spotify can't play music.

Here is how I fixed the problem with my Dell laptop:

 

Go to Control Panel and navigate your way to Device Manager.

 

Expand Sound, Video and game controllers.

 

My problem was with the IDT High Definition Audio CODEC.  (Yours may be another device name.)  Even though the driver was up to date and the card works fine for other things (such as pandora), I had to unistall the device.

 

Right click your device and click Uninstall.  Click OK when it asks you if you are sure.

 

Now right click on the Sound, video and game controllers label and click 'scan for hardware changes'.  It should detect your hardware and automatically install the drivers.

 

If you have trouble re-installing your drivers, go to your computer manufacturers website and download the drivers and install them that way.

 

 

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Solution!
Chosen by Rdocherty96 (Music Lover)
Music Lover
Posts: 1
Registered: ‎28-09-2012

Re: There is a problem with your sound card. Spotify can't play music.

[ Edited ]

As pointed out by fiffy below it needs to be run as Administrator with default settings.

 

Another way is to change the permissions:

 

To change this go to Start and type %appdata% 

 

Press enter.

 

Go into the Spotify folder then right click spotify then click properties->security

 

Now Click Edit then Add. Type in Users and then click Check Names it should change your text to (pc name)\Users.

 

Click OK and then apply the change.

 

Hope this helps.

 

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Solution!
Chosen by Mike1000 (Concert VIP)
Concert VIP
Posts: 8
Registered: ‎05-10-2012

Re: There is a problem with your sound card. Spotify can't play music.

I had the same problem, so I uninstalled the Spotify program through the control panel (Programs - Uninstall a program), then I went to the spotify.com website, and downloaded the program again just like I originally did.  It prompted me to sign in, which I did with my original login ID and password, and now everything works fine.  This was all fairly easy and quick.  All my folders / playlists and songs were all there, so I suppose I’ve solved my problem.  By the way, the problem originated when I began to experiment with my Realtek HD Audio Manager.  I don’t know what I did wrong, if anything – maybe Spotify just got confused.

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Solution!
Chosen by Cardiff (Music Lover)
Music Lover
Posts: 2
Registered: ‎16-01-2013

Re: There is a problem with your sound card. Spotify can't play music.

Sound CardThis is how I've sorted mine, by disabling parts of the sound card. So this is a Spotify problem.

 

I've only bothered to fix this because I've just got a new PC and was already a paying subscriber. 

 

I can imagine anyone else who wasn't already paying would just find a better streaming service. 

 

Any chance of a reply from the Spotify Technical Team?

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Chosen by ibolliz (Music Lover)
Music Lover
Posts: 2
Registered: ‎17-09-2013

Re: There is a problem with your sound card. Spotify can't play music.

Hi !

 

i got a problem with my spotify. its says that i got a problem with my soundcard, and cant listen to music.. how to i fix this? 

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Solution!
Chosen by trou6lemaker (Music Lover)
Music Lover
Posts: 2
Registered: ‎16-07-2014

Re: There is a problem with your sound card. Spotify can't play music.

[ Edited ]

Error message: " There is a problem with your sound card. Spotify can't play music."

System: Windows 7 Ultimate installed in a Bootcamp partition on a MacBook air Mid 2013

 

Solution:

Just run Spotify as Administrator and the problem was solved!!

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Solution!
Chosen by remazerov (Concert Regular)
Music Lover
Posts: 1
Registered: ‎31-03-2015

Re: There is a problem with your sound card. Spotify can't play music.

The only thing that worked for me (tried everything from unstalling to updating everything, even the BIOS, just in case :P ) was going to Control Panel-Sounds and roll back the "enhancements" of IDT audio (hope you understand it, my Windows is in Spanish). As soon as I did that, Spotify worked perfectly fine. ;)

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All Replies
Moderator
Moderator
Posts: 4,987
Registered: ‎19-01-2012

Re: There is a problem with your sound card. Spotify can't play music.

Have you had a look for any Windows updates at all?
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Question answered? Just click 'Accept as solution' to help other users out. Easy.

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Festival Fanatic
Posts: 9
Registered: ‎16-07-2012

Re: There is a problem with your sound card. Spotify can't play music.

Windows updates are up to date. 

Music Lover
Posts: 2
Registered: ‎16-07-2012

Re: There is a problem with your sound card. Spotify can't play music.

[ Edited ]

I've got the same problem.
My studio machine is Win7/64 with a MOTU 828 and spotify gives the same error message.
Does the software not work with devices that have ASIO drivers?
Shouldn't it work with any audio device that has working audio drivers?
Does it require a non-standard sample rate or bit depth?.. (that isn't 16/44.1k or 16/48k (or even 24bit)
It'd be nice to know if there are any requirements of the audio libraries (open source components etc) that stop it working with specific devices.
At work it runs fine on my linux desktop ;)
 

Spotify Legend
Posts: 3,649
Registered: ‎19-01-2012

Re: There is a problem with your sound card. Spotify can't play music.

Hello.

I have used Spotify with a USB Audio Interface in the past, seemed to work just fine. Is your sound card / audio interface set to be the default audio device on your computer?
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Airhorn Enthusiast
Festival Fanatic
Posts: 9
Registered: ‎16-07-2012

Re: There is a problem with your sound card. Spotify can't play music.

Yup it is the default in windows

Concert Regular
Posts: 5
Registered: ‎26-08-2012

Re: There is a problem with your sound card. Spotify can't play music.

hi, I have the same problem, did you find out how to fix it? thanks

Concert Regular
Posts: 5
Registered: ‎26-08-2012

Re: There is a problem with your sound card. Spotify can't play music.

hi, did you find the solution? I have the same problem, and cant find out what to do! thanks!

Music Fan
Posts: 1
Registered: ‎05-04-2012

Re: There is a problem with your sound card. Spotify can't play music.

Can anyone tell me how to fix this?  I run spotify in my labtop hooked up to external speakers.

Solution!
Chosen by cpostier (Concert Regular)
Music Lover
Posts: 1
Registered: ‎09-09-2012

Re: There is a problem with your sound card. Spotify can't play music.

On my system the trick was to run Spotify "as administrator".

 

Mark the exe file in 

 

C:\Users\[your user name]\AppData\Roaming\Spotify

 

as run as administrator in the compability tab.

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