Why is my radio broken

[Tonst3r]

This just started recently (Sometime last week it worked fine). The radio no longer loads on my desktop app OR THE WEB PLAYER! I found threads on this site with the same issue but couldn't find anyone actually fixing the problem.

I installed the App on my phone and it works there, but I can't be always using my phone as a remote. And I shouldn't have to.

I'm paying for spotify premium and it's like there's a new headache every few months. First the radio had broken Ad volume so I had to use Web Player, now that was fixed but we have this new issue that's rendering my subscription useless.

I need some answers before I finally cancel my subscription and go back to Pandora. Can't lookup individual songs but it's worth it for a better service...

[vatigu]

Having same problem here - spotify webapp and desktop app stuck on loading screen really annoying but glad I'm not alone guess I'll youtue playlist it up today.

[victoriousecret]

My web player isn't functioning either. Won't load anything but the current song that it will progress through on the right sidebar. Doesn't work in any browser.

[Tonst3r]

All the threads I pulled up when searching were from ~Janurary so hopefully we can get some updated help.

Feel much better knowing others are having the same issue. Means it's more likely for Spotify to fix/resolve the issue in a timely manner. Then again....it took them how many months to fix the ad volume issue...

Please Help Us Spoti-gods

[kenchu]

I have this problem too. Can't play radio anymore. Used to work fine.

Windows.

[dmner]

Betting it is wide spread? I've got the same problem 😞

[Tonst3r]

Web Player works again!

I uninstalled Spotify (Might have been unrelated) then couldn't re-download it because it NOW shows up as a virus to our firewall (never has in the past...)

An hour or two later I tried the web player again and the radio just magically worked. I'll deal with excluding myself/getting the desktop installer another time, I just wanted my radio lol

In regards ot the firewall blocking the spotify download link, we have a mostly default Sonicwall configuration with Gateway Anti-virus enabled. That is the service blocking the download link. This has never been an issue until today and many different staff have downloaded / used the setup in the past (We have a nice mix of Pandora and Spotify users here haha)